Blackscreen (GPU?)

[Mac_nfs87]

Hi,  I need help,  I do not know what is the issue but I get some idea of it.  

When I play a game,  sometimes the monitor turns blackscreen while PC still running till its restart itself.  
GPU temperature was 45 degrees,  no signs of overheated.  and this blackscreen comes random.  
I did try reinstall the driver for GPU however, it does not make any different.  I still get the blackscreen but totally random,  sometimes fast,  sometimes after 1 -2 hours of gaming 

 

please help  

 

 

GPU : 2080Super EVGA  

[GOTSpectrum]

so a few points I would try:

 

Repaste the GPU (add new thermal compound)

 

Check for firmware updates for your card (not many people update their card firmware but they probably should) 

 

Test with another GPU if you can (to see if the GPU is the issue or the system itself) 

 

Run a Memtest86 run because it doesn't hurt

 

try running an older driver to see if it is an issue introduced with a more recent driver revision 

[ChrisLoudon]

1 hour ago, Mac_nfs87 said:

please help  

Hi buddy,

 

When the screen goes black is the PC still responsive (just with no display) or has it frozen / hung?

 

You can usually check to see if its still a working PC if pressing the numlock button on your keyboard causes the numlock led to turn on and off.

 

A single press of the power button is another way to test. If after a single press the PC turns off after a few seconds then it means Windows is still functioning. A normal power off request was received, understood and completed. If you need to hold the power button for 5 seconds or yoink the power cable then its properly crashed.

 

If it does still respond then chances are your Nvidia drivers have crashed and not recovered.

 

You can check for this in the Windows Event Viewer:

 

Search 'Event Viewer' then navigate to Windows Logs > System.

 

Ideally you want to see an error detailing 'Nvlddmkm' has stopped responding or something like that to confirm this is the case.

 

If it is then follow the steps suggested by @GOTSpectrum. You should also add do a fresh Windows install to the list as this usually removes any software issues from the list of culprits.

 

Also double check you PSU cables. I spent a week with a 2080ti that kept black screening and was on the verge of condemning it. Thankfully, after further investigation I noticed the PCIe cables had melted to the inside of the PSU so it was a dodgy PSU rather than the GPU. Not ideal but a far cheaper replacement.

 

C

[svalloric]

3 hours ago, Mac_nfs87 said:

Hi,  I need help,  I do not know what is the issue but I get some idea of it.  

When I play a game,  sometimes the monitor turns blackscreen while PC still running till its restart itself.  
GPU temperature was 45 degrees,  no signs of overheated.  and this blackscreen comes random.  
I did try reinstall the driver for GPU however, it does not make any different.  I still get the blackscreen but totally random,  sometimes fast,  sometimes after 1 -2 hours of gaming 

 

please help  

 

 

GPU : 2080Super EVGA  

Do the fans go to 100%?

 

My issue was a generic PSU (that came with my system)... I had to buy a better one from the PSU Cultist list.

[Mac_nfs87]

12 hours ago, ChrisLoudon said:

Hi buddy,

 

When the screen goes black is the PC still responsive (just with no display) or has it frozen / hung?

 

You can usually check to see if its still a working PC if pressing the numlock button on your keyboard causes the numlock led to turn on and off.

 

A single press of the power button is another way to test. If after a single press the PC turns off after a few seconds then it means Windows is still functioning. A normal power off request was received, understood and completed. If you need to hold the power button for 5 seconds or yoink the power cable then its properly crashed.

 

If it does still respond then chances are your Nvidia drivers have crashed and not recovered.

 

You can check for this in the Windows Event Viewer:

 

Search 'Event Viewer' then navigate to Windows Logs > System.

 

Ideally you want to see an error detailing 'Nvlddmkm' has stopped responding or something like that to confirm this is the case.

 

If it is then follow the steps suggested by @GOTSpectrum. You should also add do a fresh Windows install to the list as this usually removes any software issues from the list of culprits.

 

Also double check you PSU cables. I spent a week with a 2080ti that kept black screening and was on the verge of condemning it. Thankfully, after further investigation I noticed the PCIe cables had melted to the inside of the PSU so it was a dodgy PSU rather than the GPU. Not ideal but a far cheaper replacement.

 

C

Ya man just like what u said.   
Need to format my windows.  
need to check my PSU after this. 

Thank you so much for the information really appreciate it !  

[Mac_nfs87]

10 hours ago, svalloric said:

Do the fans go to 100%?

 

My issue was a generic PSU (that came with my system)... I had to buy a better one from the PSU Cultist list.

I might gonna check PSU as well,  thanks for the guide !.   really appreciate it 

[Mac_nfs87]

On 12/7/2023 at 11:58 PM, GOTSpectrum said:

so a few points I would try:

 

Repaste the GPU (add new thermal compound)

 

Check for firmware updates for your card (not many people update their card firmware but they probably should) 

 

Test with another GPU if you can (to see if the GPU is the issue or the system itself) 

 

Run a Memtest86 run because it doesn't hurt

 

try running an older driver to see if it is an issue introduced with a more recent driver revision 

update.   

I formated my pc.  turns alright at first. but after awhile Still crashing . 

then I change the PSU.  Stil Crashing .  

now my tech suspect SSD is the culprit.  

oh Man!.   what is the problem!  

 

[Mac_nfs87]

55 minutes ago, rotexen said:

try clearing Cmos .

remove the battery from the motherboard wait 10min then install it back

it will reset the mobo settings to default

why cMOS ?  

[Mac_nfs87]

On 12/16/2023 at 11:04 AM, rotexen said:

give it a shot and see 

did it.  still the same