Keyboard freezes/restarts randomly when transferring data from/to external HDD

[kevinj93]

Recently I started making a backup to an external hdd, and during data transfer process, the keyboard sometimes either freezes, enters a bootloop or completely shuts down until I unplug it and plug it back in. External HDD is connected to PC via a docking station. It all happens very randomly. Mouse works fine.

 

HDD docking station is connected to the motherboard via the front panel, keyboard via back IO (directly connected to the motherboard).

 

The keyboard is a steelseries Apex 5. Tried resetting firmware, updating drivers, installing and uninstalling steelseries app to no avail. When no data is being transferred, the keyboard works fine. Any ideas what's going on?

[Sawa Takahashi]

You tried using other usb ports (either for the keyboard or for the external drive) ? May be you are using usb ports that are located on the same controller.

Worth a try.

 

[kevinj93]

1 hour ago, Sawa Takahashi said:

You tried using other usb ports (either for the keyboard or for the external drive) ? May be you are using usb ports that are located on the same controller.

Worth a try.

 

Will give it a try, thanks