My computer isn't working plese help

RJH · November 19, 2023

Ok so there was a new driver update for my graphics card (RX 580). I did all of the downloading. After download and restart it was only giving display out to 1 monitor and all games would crash immediately on launch. I tried to reinstall the driver but it said something like driver not compatible. Then I used a DDU to clear it. Then I reinstalled it then both monitors worked (I thought I fixed it). I went on to use use for awhile. Then while playing counter strike 2 my graphics card crashed. I rebooted it then the same problem happened (one monitor display only it didn't even know the other monitor was there). I tried the same thing again used the DDU. Now my computer turns on and makes the windows sound like you should be on the log in screen but no display out at all. I tried reseating the GPU still nothing. I don't know what to do now. Please help

specks are as follows

ryzen 5 5500 no integrated graphics

RX 580

A520m plus wifi

16GB of micron 3200MHz ram

samsung 980 512GB + a old 400 GB disc drive I took from my dads old computer

a 750 watt power supply that I haven't had any issues with

UnusualDevices · November 19, 2023

sorry nobody posted back to you earlier.

first calmly take a deep breath and open your pc up, get a good light and make sure it is fully seated and double check that the pcie power connector is seated all the way in. just a quick 30 second double check.

If you can hear windows, (which is a really good sign), lets try only connecting to a single monitor, then to the same monitor with a different cable. if using hdmi, switch to displayport or vice versa.

if you cant get a video output on any of your video card's ports to a single monitor, let me know.

also, unplug the monitor's power for 1 min before starting the tests.

RJH · November 19, 2023

Thank you so much apparently the pci-e power cable just came out of the psu so I plugged it back in and now only 1 monitor is showing up (but it does give a output). Should I try to reinstall the drivers. (edit) both monitors work its just which won is plugged in that it outputs to. also games still crashing.