Seeking help with computer connection issues

[Salttea]

Hi

 

I posted here a few weeks ago but I still having problems to see if anyone could help me.

 

To summarize: 

For the last day my computer had been unable to detect any network. I have gone into my network and sharing center and check my Ethernet status and it’s displaying the correct internet speed. I have also connected the Ethernet cable to my laptop and confirmed that it’s connection work in that case. I have tried resetting the router. Downloading and installing updated network adapter drivers and flushing and renewing my dns. I also tried turning off the firewall for one try but no luck.

 

I bought a PCIe Ethernet card and a usb wifi card to see if any of those work work but I get the same results.

 

When I run trouble shooter I get this error "your computer appears to be correctly configured but mincrosoft.com is not responding"

 

I even went through my internet providers terrible support system but all they did was reset my internet name and password.

 

Any help would be greatly appreated with this issue as I am about ready to rip my hair out working on it.

[johnt]

Just some general tips without knowing too much about the system... 1) check the bios for network settings, and 2) update the bios.

 

The separate PCIe card should have resolved. It doesn't make sense to continue having the issue after that.

 

Where are you checking the speed? Can you provide some screenshots and the specifications of your system.

[Salttea]

34 minutes ago, johnt said:

Just some general tips without knowing too much about the system... 1) check the bios for network settings, and 2) update the bios.

 

The separate PCIe card should have resolved. It doesn't make sense to continue having the issue after that.

 

Where are you checking the speed? Can you provide some screenshots and the specifications of your system.

For the speed I found that in network status under properties. I can see the connection or at least what the connection is suppose to be (1000/1000) Mbps. I am not sure what I should be looking for in the bios or how to updated without an internet connection

IMG_7732.HEIC

[johnt]

1 hour ago, Salttea said:

For the speed I found that in network status under properties. I can see the connection or at least what the connection is suppose to be (1000/1000) Mbps. I am not sure what I should be looking for in the bios or how to updated without an internet connection

You would manually update it by downloading the bios with a different computer, and then use a flash drive to update your PC.

 

You could also try clearing your bios to see if that fixes things.

 

I am not really sure. This is a weird issue to have and from my experience, it's hard to get help with these network problems on the LLT forums. They are generally isolated cases and it's very difficult to provide help without being physically at the computer.