random shutdowns/bsod on pc

[m0oble]

posting this for my sister

 

2 weeks ago i replaced her rx 570 with my old 580. replaced the drivers and everything. a night or two later she is telling me it is repeatedly bsoding (don't have the error code on the first one but the rest were KERNEL_DATA_INPAGE_ERROR) while she's trying to play modded minecraft. 

so far i have tried

• reinstalling gpu drivers
• running DDU THEN reinstalling gpu drivers
• running a chkdsk on both the ssd and hard drive, both showed no errors and made no changes
• running a memory diagnostic, no issues
• replaced the power supply after it started completely shutting down as well (as if she had just unplugged it)

and still the issue persists

 

she is going to buy thermal paste after work later today and i will try to see if reapplying the thermal paste fixes it. my instructor (trade school) said i could try to reinstall windows. those are my only two options left before i am lost and we just have to take it somewhere. any ideas?

 

specs:

• ryzen 5 3600
• 16gb 3200mhz ram
• msi b450 tomahawk max
• (old gpu) XFX rx 570 8gb
• (new gpu) red devil rx 580 8gb
• (old psu) thermaltake smart 500w
• (new psu) EVGA 700 GD 700w
• windows 10 (i think pro? not sure)

[Applefreak]

22 minutes ago, m0oble said:

posting this for my sister

 

2 weeks ago i replaced her rx 570 with my old 580. replaced the drivers and everything. a night or two later she is telling me it is repeatedly bsoding (don't have the error code on the first one but the rest were KERNEL_DATA_INPAGE_ERROR) while she's trying to play modded minecraft. 

so far i have tried

• reinstalling gpu drivers
• running DDU THEN reinstalling gpu drivers
• running a chkdsk on both the ssd and hard drive, both showed no errors and made no changes
• running a memory diagnostic, no issues
• replaced the power supply after it started completely shutting down as well (as if she had just unplugged it)

and still the issue persists

 

she is going to buy thermal paste after work later today and i will try to see if reapplying the thermal paste fixes it. my instructor (trade school) said i could try to reinstall windows. those are my only two options left before i am lost and we just have to take it somewhere. any ideas?

 

specs:

• ryzen 5 3600
• 16gb 3200mhz ram
• msi b450 tomahawk max
• (old gpu) XFX rx 570 8gb
• (new gpu) red devil rx 580 8gb
• (old psu) thermaltake smart 500w
• (new psu) EVGA 700 GD 700w
• windows 10 (i think pro? not sure)

A clean install of windows (backup data, format the drive) would rule out the OS and a potential virus. It still leaves a faulty storage device as well as some mod she had running (if it only crashes in game, maybe the mod got an update or the game did and broke it?).

[m0oble]

3 minutes ago, Applefreak said:

A clean install of windows (backup data, format the drive) would rule out the OS and a potential virus. It still leaves a faulty storage device as well as some mod she had running (if it only crashes in game, maybe the mod got an update or the game did and broke it?).

she said it also crashed running roblox, so not sure. i'm leaning more on faulty drivers considering the bsod error, but thermals could probably be better considering the shutdowns plus the thermal paste being smudged years ago when building it (she touched the preapplied paste on accident and when i took the cooler off there was a fingerprint in the middle) 

 

i don't understand why it would have both blue screened and also shut off.

[Applefreak]

2 minutes ago, m0oble said:

she said it also crashed running roblox, so not sure. i'm leaning more on faulty drivers considering the bsod error, but thermals could probably be better considering the shutdowns plus the thermal paste being smudged years ago when building it (she touched the preapplied paste on accident and when i took the cooler off there was a fingerprint in the middle) 

 

i don't understand why it would have both blue screened and also shut off.

A BSOD usually shuts down a system to reboot it. Your motherboard may not allow it to do that so it just shuts down. The kernel issue here is a major one that halts the entire OS. It has nothing to do with the GPU as the error is one related only to windows and the kernel (a driver issue or GPU issue would probably throw an interrupt error here). Thermals could also be an issue of course. What you can do before reinstalling the OS is to run SFC and then DISM (check windows manual, use in cmd as admin) to fix the OS. If it can't be fixed it will tell you so and also if errors were found. If SFC takes forever, the storage device is probably bad or you have some infection on that system that slows or halts the process. Can't hurt to have a malware scan run with a free tool like malwarebytes to be safe before backing up stuff. There is also a chance that the RAM is bad but that should not happen unless the system was manually overclocked. 

[m0oble]

13 minutes ago, Applefreak said:

A BSOD usually shuts down a system to reboot it. Your motherboard may not allow it to do that so it just shuts down. The kernel issue here is a major one that halts the entire OS. It has nothing to do with the GPU as the error is one related only to windows and the kernel (a driver issue or GPU issue would probably throw an interrupt error here). Thermals could also be an issue of course. What you can do before reinstalling the OS is to run SFC and then DISM (check windows manual, use in cmd as admin) to fix the OS. If it can't be fixed it will tell you so and also if errors were found. If SFC takes forever, the storage device is probably bad or you have some infection on that system that slows or halts the process. Can't hurt to have a malware scan run with a free tool like malwarebytes to be safe before backing up stuff. There is also a chance that the RAM is bad but that should not happen unless the system was manually overclocked. 

when i said shut down i meant it was like you unplugged the computer or flipped the switch on the psu as the game was running

 

admittedly i didn't think to run a malwarebytes scan, can't run it until i replace the thermal paste (already cleaned it off last night). would sfc detect anything that either chkdsk missed? both of the drives were bought new in december 2021 btw.

[Applefreak]

14 minutes ago, m0oble said:

when i said shut down i meant it was like you unplugged the computer or flipped the switch on the psu as the game was running

 

admittedly i didn't think to run a malwarebytes scan, can't run it until i replace the thermal paste (already cleaned it off last night). would sfc detect anything that either chkdsk missed? both of the drives were bought new in december 2021 btw.

Chkdsk checks the drive itself while sfc checks the windows installation for errors. So those hard shutdowns are happening after the BSOD or even without it? If it shutdowns hard like flipping a switch, it's probably the motherboard cutting power to protect itself. Question then is why now. If were an issue with the GPU, it would have caused issues right away. Thermals are a concern so take care of that first and then try again. If it shuts down after the BSOD showing up, it just means bios is set to not recover after an error. Also make sure to update to latest bios to rule out any stability issues with a potential windows update or newer driver. Speaking of, reverting back to an older version might also help, if it was automatically updated recently.

[m0oble]

1 hour ago, Applefreak said:

Chkdsk checks the drive itself while sfc checks the windows installation for errors. So those hard shutdowns are happening after the BSOD or even without it? If it shutdowns hard like flipping a switch, it's probably the motherboard cutting power to protect itself. Question then is why now. If were an issue with the GPU, it would have caused issues right away. Thermals are a concern so take care of that first and then try again. If it shuts down after the BSOD showing up, it just means bios is set to not recover after an error. Also make sure to update to latest bios to rule out any stability issues with a potential windows update or newer driver. Speaking of, reverting back to an older version might also help, if it was automatically updated recently.

there were separate times where it would either bsod, or cut power entirely. anytime it would bsod it would restart after.

 

just reapplied thermal paste and i am running the SFC rn

[m0oble]

19 minutes ago, m0oble said:

there were separate times where it would either bsod, or cut power entirely. anytime it would bsod it would restart after.

 

just reapplied thermal paste and i am running the SFC rn

SFC found corrupt files and fixed them, and the temps were down 10-15C after i reapplied the thermal paste. didn't shut down

ty for the help @Applefreak ♥