Concerns over laptop's behaviour.

[NoSyrup]

Hello Everyone! 

 

I've been rather concerned with my laptops behaviour the last few months it's been confusing me a tad. I'll try to be as detailed as I can. 

 

It an HP's pavilion gaming laptop(Ryzen 5, Gtx1650) 

 

1. The laptop has only been slow on Shutdowns, Restarts and startups recently. 

2. Every so often it would green screen for a second or two and continue to boot into windows. Error code is something to do with memory. 

3. The laptop was sent for an SSD and Ram upgrade. Unfortunately, the dude I sent it to was a bit of a showman and never did the upgrade. Took about three weeks to get the laptop back from this dude, after I had a lawyer get ahold of him as he didn't reply to any of my messages and such. Anyways, to get back to my point. The laptop since then has been rarher, weird.... I found a substantial amount of just weird programs and software. Additionally, lot of drivers and such that has either no signature or has been flagged as possibly malicious. 

4. Quite a number of things listed in Device manager doesn't seem to make any real sense. 

5. Software or drivers seem to have disappeared since the laptop came back. 

6. Two caps on the keyboard is missing since I got it back( This is me just ranting) 

 

The most worrying symptoms are thus:

1. It would green screen at random times. 

2. No real difference in speed after booting into windows. Only on the restart, shutdown and startups.

3. Runs hotter than usual - thermals reaching up to 95'C at times(Upon Gaming and heavy use) 

4. Lastly, The various missing and drivers and the sketchy drivers. 

 

My self diagnoses is thus: the kink in the Armour is within some of these sketchy drivers and software.

 

Here's what I've done to try and see if I can Fix it:

 

I downloaded a script called tron which has been known to be HP friendly and specifically get rid of bloatware, Malware, cookie data analysis ect ect. Basically an all in one script to combat the issues. Alas, It would seem that the laptop still has issues. If anything, it did get rid of HP's bloatware but as of the main issues such as the drivers and such, It's still there and I'm so uncomfortable with it. 

 

I've checked the startup apps via task manager and most of the startup apps are still disabled( Something I did before sending it to this dude) I've tried to make semse of the event viewer and registry editor but my comprehension just isn't enough for me to understand or see if anything is wrong within those two. I ran Malwarebytes(Via the Tron script) it definitely found some bugs and maliciously installed stuff and it's been quarantined but it's not changed the behavior, unfortunately. 

 

Conclusion to this is that I fear this dude tampered with my laptop and probably had no intention of giving it back. So when he was forced to give it back I assume he probably was in a "I better try and get it back to the way it was in" state.

 

With all this said, I'll be forever grateful to anyone who is willing to pass on some suggestions and ideas as to try and get the laptop back into shape. I'm willing to try anything at this point. I spent my entire savings on this laptop when I bought it. and would hate to see it fall victim to a untimely demise. It's just over two years old and it's truly a lovely machine. I've listed the specs on my profile and such. 

 

Ps: Did a windows reset and reinstall to no prevail.