Trouble with our wireless controller.

[Nemy]

 

Moved into a new place, it had an existing networking set up that we are trying to modify/change the password of. 

(Sorry if this is in the wrong place) 

what we have: 

Modem - works fine, can log in, change passwords etc.

Switch - tp link TL-SG1024D gigabit switch.

Sonos sound system (pretty sure that's irrelevant but just in case)

A Luxel wireless controller xwc-1000

And a wireless extender for the second floor connected to the luxel controller.

 

The problem is that the password on the luxel network is insecure - just the name of the company that set it up - and we can't work out how to change it. The default address of the Luxel controller is 192.168.0.1, and we can see that is in use as it's referenced in the network extender and modem connections. However, when we try to load that IP address we get a connection refused error.

We are able to log into the modem and the extender without issue.

How do we log into the controller to change the password?

We have tried resetting the controller, but (somehow) that doesn't fix it. Doesn't change the password either (but does restart the controller). Have also tried accessing the controllers up from Chrome, Firefox and edge without any luck.

 

Does anyone know how to change the password of the Luxel network?

 

Also - Networking is not my strong point, but my understanding is a network controller is overkill for a single house - should we get a wifi booster/repeater instead?

Thanks

 

[Falcon1986]

5 hours ago, Nemy said:

Modem - works fine, can log in, change passwords etc.

Switch - tp link TL-SG1024D gigabit switch.

No router? Or is the modem a combo device?

 

5 hours ago, Nemy said:

A Luxel wireless controller xwc-1000

And a wireless extender for the second floor connected to the luxel controller.

IMO, that's a lot of device and price for a device that handles a single task. Anyway...

 

Are you sure you have a wireless extender and not an access point? Know the difference? Seems like a waste for a wireless controller to be managing a single extender.

 

5 hours ago, Nemy said:

How do we log into the controller to change the password?

Via a wired or wireless connection? I've seen where admin control is only accepted over ethernet connections.

 

5 hours ago, Nemy said:

Does anyone know how to change the password of the Luxel network?

You tried this?

[Nemy]

23 hours ago, Falcon1986 said:

No router? Or is the modem a combo device?

Apologies, yes, modem-router combo

23 hours ago, Falcon1986 said:

IMO, that's a lot of device and price for a device that handles a single task. Anyway...

 

Are you sure you have a wireless extender and not an access point? Know the difference? Seems like a waste for a wireless controller to be managing a single extender.

correct, it's an access point. not sure where I got extender from. probably got my terms mixed up
it's a Luxul XAP-1410

 

23 hours ago, Falcon1986 said:

Via a wired or wireless connection? I've seen where admin control is only accepted over ethernet connections.

we've tried both wired and wireless - though the xwc-1000 controller only has a single ethernet port where it connects to the modem (via the switch) 
tried a wireless connection to the modem, and unplugging the xwc and directly plugging into that. 
no luck in both cases 

 

 

23 hours ago, Falcon1986 said:

You tried this?

That is what we were trying to do, but we get an access denied exception when we try to go to 192.168.0.19 -the crux of our problem.

Edited July 11, 2023 by Nemy
Update on results

[Falcon1986]

1 hour ago, Nemy said:

That is what we were trying to do, but we get an access denied exception when we try to go to 192.168.0.19 -the crux of our problem.

You tried both http:// and https:// means of access?

 

Try accessing the main gateway's admin interface and look for a list of client IP leases or client MAC addresses to see what is the correct LAN IP of the controller.

[Nemy]

No luck with http or https, same connection refused response

 

On the modem, we can see that the controller is running on the 192.168.0.19 address. 

 

 

 

Thinking we may just replace/remove the luxul Xwc-1000, but it seems like a waste.