**Help Please**

[Nathan123456]

My friend has a 3090 with an NZXT N7 Z690 Motherboard, all drivers up to date with no crashes and the PC runs flawlessly, until he restarts it for updates or shuts it down, it can take up to an hour to shut down or restart,

we think its a corrupt file but we have done everything from cmd scannow etc, fixed files, looked all over the internet but nothing is working, we think the next stage is to reset the pc, we couldn't do system restore as windows turned that option off by default!!

Any suggestions please?

[tkitch]

If the problem is this bad?  Do a fresh install, wipe the drives, and reinstall from scratch.

 

Don't do a reset.  

[Nathan123456]

he got it as a pre build from NZXT, i kinda don't want to put all that stress on him to be honest   thanks for the reply, maybe i could go to his and do it for him, thanks again for the quick reply 

 

[FrowningHippo]

A system restore is relatively easy these days. As long as he saves his files, he can simply reinstall Windows from the settings menu.

 

If that doesn't help, flashing a new image can help.

 

But back to your question.

 

For some reason the PC is having a hard time processing shutdown. Have you checked the Windows system logs to see what it's hanging on?

[Nathan123456]

10 minutes ago, FrowningHippo said:

A system restore is relatively easy these days. As long as he saves his files, he can simply reinstall Windows from the settings menu.

 

If that doesn't help, flashing a new image can help.

 

But back to your question.

 

For some reason the PC is having a hard time processing shutdown. Have you checked the Windows system logs to see what it's hanging on?

no, i will have a look at the system logs when i ring him tomorrow, thanks for that

[Nathan123456]

23 minutes ago, tkitch said:

If the problem is this bad?  Do a fresh install, wipe the drives, and reinstall from scratch.

 

Don't do a reset.  

he got it as a pre build from NZXT, i kinda don't want to put all that stress on him to be honest   thanks for the reply, maybe i could go to his and do it for him, thanks again for the quick reply