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Computer won't shutdown

BakaPetra
By BakaPetra
in Troubleshooting
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Hi!

I have ran into a problem with my PC after reinstalling Windows 10. When I shut the computer down or put it into sleep, it does not turn off, the monitors and USB devices do, but the PC itself stays on for some reason. I have to hold power button to turn it off, so I can boot again, otherwise it won't come back from sleep or from shutdown just by pressing it.

Specs:

CPU: i7-2600K

Motherboard: Gigabyte Z68P

RAM:  32Gb 1600MHz DDR3

GPU: GTX TITAN X

PSU: FSP Hydro G 750W 80+ Gold

 

I updated the BIOS on the motherboard, that did not help. Any suggestions?

system out println("Please don't drop it Linus!");

 

Some comic sans because why not

 

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Powercfg -h off

do that in command prompt or powershell or the terminal

this will turn off the hybrid sleep / fast shutdown feature of Windows.

M.S.C.E. (M.Sc. Computer Engineering), IT specialist in a hospital, 32+ years of gaming, 20+ years of computer enthusiasm, Geek, Trekkie, anime fan

  • Main PC: AMD Ryzen 7 5800X3D - EK AIO 360 D-RGB - Arctic Cooling MX-4 - Asus Prime X570-P - 4x8GB DDR4 3200 HyperX Fury CL16 - Sapphire AMD Radeon 6950XT Nitro+ - 1TB Kingston Fury Renegade - 2TB Kingston Fury Renegade - 512GB ADATA SU800 - 960GB Kingston A400 - Seasonic PX-850 850W  - custom black ATX and EPS cables - Fractal Design Define R5 Blackout - Windows 11 x64 23H2 - 3 Arctic Cooling P14 PWM PST - 5 Arctic Cooling P12 PWM PST
  • Peripherals: LG 32GK650F - Dell P2319h - Logitech G Pro X Superlight with Tiger Ice - Madlions MAD 68HE Pro - EndGame Gear MPC890 - Genius HF 1250B - Akliam PD4 - Sennheiser HD 560s - Tripowin Vivace - Simgot EM6L - Truthear Zero - QKZ x HBB - 7Hz Salnotes Zero - Logitech C270 - Behringer PS400 - BM700  - Colormunki Smile - Speedlink Torid - Jysk Stenderup - LG 24x External DVD writer - Konig smart card reader
  • Laptop: Acer E5–575G-386R 15.6" 1080p (i3 6100U + 12GB DDR4 (4GB+8GB) + GeForce 940MX + 256GB nVME) Win 10 Pro x64 22H2 - Logitech G305 + AAA Lithium battery
  • Networking: Asus TUF Gaming AX6000 - Huawei OptiXstar EG8145X6-10 - 1000/500 Mbps fiber optic Internet access
  • TV and gadgets: TCL 50EP680 50" 4K LED + Sharp HT-SB100 75W RMS soundbar - Samsung Galaxy Tab A8 10.1" - OnePlus 13 16GB/512GB - OnePlus 9 256GB - Olymous Cameda C-160 - GameBoy Color - Miyoo A30 Spruce
  • Streaming/Server/Storage PC: AMD Ryzen 5 3600 - LC-Power LC-CC-120 - MSI B450 Tomahawk Max - 2x4GB ADATA 2666 DDR4 - 120GB Kingston V300 - Toshiba DT01ACA100 1TB - Toshiba DT01ACA200 2TB - 2x WD Green 2TB - Sapphire Pulse AMD Radeon R9 380X - 550W EVGA G3 SuperNova - Chieftec Giga DF-01B - White Shark Spartan X keyboard - Roccat Kone Pure Military Desert strike - Logitech S-220 - Philips 226L
  • Livingroom PC (dad uses): AMD FX 8300 - Arctic Freezer 64 - Asus M5A97 R2.0 Evo - 2x4 GB DDR3 1833 Kingston - MSI Radeon HD 7770 1GB OC - 120GB Adata SSD - 500W Fractal Design Essence - DVD-RW - Samsung SM 2253BW - Logitech G710+ - wireless vertical mouse - MS 2.0 speakers
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13 minutes ago, 191x7 said:

Powercfg -h off

do that in command prompt or powershell or the terminal

this will turn off the hybrid sleep / fast shutdown feature of Windows.

I did it but I get the same problem.

system out println("Please don't drop it Linus!");

 

Some comic sans because why not

 

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1 minute ago, BakaPetra said:

I did it but I get the same problem.

Sfc /scannow and check.

M.S.C.E. (M.Sc. Computer Engineering), IT specialist in a hospital, 32+ years of gaming, 20+ years of computer enthusiasm, Geek, Trekkie, anime fan

  • Main PC: AMD Ryzen 7 5800X3D - EK AIO 360 D-RGB - Arctic Cooling MX-4 - Asus Prime X570-P - 4x8GB DDR4 3200 HyperX Fury CL16 - Sapphire AMD Radeon 6950XT Nitro+ - 1TB Kingston Fury Renegade - 2TB Kingston Fury Renegade - 512GB ADATA SU800 - 960GB Kingston A400 - Seasonic PX-850 850W  - custom black ATX and EPS cables - Fractal Design Define R5 Blackout - Windows 11 x64 23H2 - 3 Arctic Cooling P14 PWM PST - 5 Arctic Cooling P12 PWM PST
  • Peripherals: LG 32GK650F - Dell P2319h - Logitech G Pro X Superlight with Tiger Ice - Madlions MAD 68HE Pro - EndGame Gear MPC890 - Genius HF 1250B - Akliam PD4 - Sennheiser HD 560s - Tripowin Vivace - Simgot EM6L - Truthear Zero - QKZ x HBB - 7Hz Salnotes Zero - Logitech C270 - Behringer PS400 - BM700  - Colormunki Smile - Speedlink Torid - Jysk Stenderup - LG 24x External DVD writer - Konig smart card reader
  • Laptop: Acer E5–575G-386R 15.6" 1080p (i3 6100U + 12GB DDR4 (4GB+8GB) + GeForce 940MX + 256GB nVME) Win 10 Pro x64 22H2 - Logitech G305 + AAA Lithium battery
  • Networking: Asus TUF Gaming AX6000 - Huawei OptiXstar EG8145X6-10 - 1000/500 Mbps fiber optic Internet access
  • TV and gadgets: TCL 50EP680 50" 4K LED + Sharp HT-SB100 75W RMS soundbar - Samsung Galaxy Tab A8 10.1" - OnePlus 13 16GB/512GB - OnePlus 9 256GB - Olymous Cameda C-160 - GameBoy Color - Miyoo A30 Spruce
  • Streaming/Server/Storage PC: AMD Ryzen 5 3600 - LC-Power LC-CC-120 - MSI B450 Tomahawk Max - 2x4GB ADATA 2666 DDR4 - 120GB Kingston V300 - Toshiba DT01ACA100 1TB - Toshiba DT01ACA200 2TB - 2x WD Green 2TB - Sapphire Pulse AMD Radeon R9 380X - 550W EVGA G3 SuperNova - Chieftec Giga DF-01B - White Shark Spartan X keyboard - Roccat Kone Pure Military Desert strike - Logitech S-220 - Philips 226L
  • Livingroom PC (dad uses): AMD FX 8300 - Arctic Freezer 64 - Asus M5A97 R2.0 Evo - 2x4 GB DDR3 1833 Kingston - MSI Radeon HD 7770 1GB OC - 120GB Adata SSD - 500W Fractal Design Essence - DVD-RW - Samsung SM 2253BW - Logitech G710+ - wireless vertical mouse - MS 2.0 speakers
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10 minutes ago, 191x7 said:

Sfc /scannow and check.

I'm going to reboot after I have saved my work, and reach back if it solved it. It did find corrupt files.

scan.png

system out println("Please don't drop it Linus!");

 

Some comic sans because why not

 

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1 minute ago, Robchil said:

you did install chipset drivers? 

 

I did not as windows automatically found and installed them. I'll do it manually and reach back.

system out println("Please don't drop it Linus!");

 

Some comic sans because why not

 

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18 minutes ago, Robchil said:

strange. ok. well anyway. chipset drivers are best from the vendor.. they are fresher than what comes with autoupdate usually. 

 

I have installed the proper chipset drivers, now I have 1 unknown device, with hardware ID PCI\VEN_8086&DEV_1C3A&SUBSYS_04911025&REV_04. Can not find the drivers for it, intel only has the NUC version of it. 

system out println("Please don't drop it Linus!");

 

Some comic sans because why not

 

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5 minutes ago, BakaPetra said:

yes

it should come with that. https://www.driveridentifier.com/scan/intelr-management-engine-interface/download/370561291/6F1913696F17438DAA13CFC942D790E2/PCI\VEN_8086%26DEV_1C3A

 

like this one.. https://www.yourpcdrivers.com/drivers/intelr-6-seriesc200-series-management-engine-interface-1c3a/165945/8b99fb816df1474c09e6bee97c0c4f33  acer driver but for older windows.. intel management driver at intel page could help. 

 

 

you should get the INF installation too. under chipset. 

https://www.gigabyte.com/Motherboard/GA-Z68P-DS3-rev-10/support#support-dl-driver-chipset

 

 

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