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computer freezes randomly when doing light tasks

GarytheGeek
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i just built a brand new computer with a clean install of windows 10 pro that sometimes freezes when i do light tasks, like browsing the web, or if it is idle. When it happens; first there will be a delay with commands i give the computer. then i cant interact with a program but i can still open/close programs. then i cant do anything other than moving the mouse around. then the screen goes black, but the computer never turns off. i am forced to hold the power button until it does a force shut down. this all happens in about 20-30 sec. at first i thought that it was a memory leak, so i kept task manager running in the background. the memory stays at about 6GB (out of 32) the time i checked and it still crashed. now here is the weird thing; this only happens when i do light tasks. never when i play games. it also happens about once or twice a day, so not supper often. but still annoying. (my computer is on most of the day)
idk if this is relevant, but there was one day where the computer would not post. the ASUS motherboard gave me an error code 42. asus support told me to reseat the RAM stick which allowed the computer to turn on again. weirdly after that it didnt crash  for a week. and now it is crashing again.  could be a coincidence.

Everything in my computer is new except for the GPU. so i dont know where to begin.

is there a way for me to see what happened in the background during the crash after i reboot the computer? like a log?

what can be the cause?

 

here are my specs

AMD ryzen 7 7700x

GTX 1080TI

Asus b650e motherboard (with the newest bios update as of February)

32GB (2x16) of 6000mhz corsair vengeance rgb pro

1tb of m.2 SSD with a clean install of windows10 pro

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Check for a newer bios.

Check for a gpu vBios/firmware update.

Use the latest chipset drivers downloaded from AMD.

M.S.C.E. (M.Sc. Computer Engineering), IT specialist in a hospital, 30+ years of gaming, 20+ years of computer enthusiasm, Geek, Trekkie, anime fan

  • Main PC: AMD Ryzen 7 5800X3D - EK AIO 360 D-RGB - Arctic Cooling MX-4 - Asus Prime X570-P - 4x8GB DDR4 3200 HyperX Fury CL16 - Sapphire AMD Radeon 6950XT Nitro+ - 1TB Kingston Fury Renegade - 2TB Kingston Fury Renegade - 512GB ADATA SU800 - 960GB Kingston A400 - Seasonic PX-850 850W  - custom black ATX and EPS cables - Fractal Design Define R5 Blackout - Windows 11 x64 23H2 - 3 Arctic Cooling P14 PWM PST - 5 Arctic Cooling P12 PWM PST
  • Peripherals: LG 32GK650F - Dell P2319h - Logitech G Pro X Superlight with Tiger Ice - HyperX Alloy Origins Core (TKL) - EndGame Gear MPC890 - Genius HF 1250B - Akliam PD4 - Sennheiser HD 560s - Simgot EM6L - Truthear Zero - QKZ x HBB - 7Hz Salnotes Zero - Logitech C270 - Behringer PS400 - BM700  - Colormunki Smile - Speedlink Torid - Jysk Stenderup - LG 24x External DVD writer - Konig smart card reader
  • Laptop: Acer E5–575G-386R 15.6" 1080p (i3 6100U + 12GB DDR4 (4GB+8GB) + GeForce 940MX + 256GB nVME) Win 10 Pro x64 22H2 - Logitech G305 + AAA Lithium battery
  • Networking: Asus TUF Gaming AX6000 - Arcadyan ISP router - 35/5 Mbps vDSL
  • TV and gadgets: TCL 50EP680 50" 4K LED + Sharp HT-SB100 75W RMS soundbar - Samsung Galaxy Tab A8 10.1" - OnePlus 9 256GB - Olymous Cameda C-160 - GameBoy Color 
  • Streaming/Server/Storage PC: AMD Ryzen 5 3600 - LC-Power LC-CC-120 - MSI B450 Tomahawk Max - 2x4GB ADATA 2666 DDR4 - 120GB Kingston V300 - Toshiba DT01ACA100 1TB - Toshiba DT01ACA200 2TB - 2x WD Green 2TB - Sapphire Pulse AMD Radeon R9 380X - 550W EVGA G3 SuperNova - Chieftec Giga DF-01B - White Shark Spartan X keyboard - Roccat Kone Pure Military Desert strike - Logitech S-220 - Philips 226L
  • Livingroom PC (dad uses): AMD FX 8300 - Arctic Freezer 64 - Asus M5A97 R2.0 Evo - 2x4GB DDR3 1833 Kingston - MSI Radeon HD 7770 1GB OC - 120GB Adata SSD - 500W Fractal Design Essence - DVD-RW - Samsung SM 2253BW - Logitech G710+ - wireless vertical mouse - MS 2.0 speakers
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On 3/14/2023 at 11:43 PM, 191x7 said:

Check for a newer bios.

Check for a gpu vBios/firmware update.

Use the latest chipset drivers downloaded from AMD.

i did all 3 yesterday, and the computer crashed again today. so unfortunately this wasn't the problem

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2 hours ago, GarytheGeek said:

i did all 3 yesterday, and the computer crashed again today. so unfortunately this wasn't the problem

Is that with AMD Expo on? Does the same happen with Expo off (XMP off)?

 

Can you test your RAM with Passmark Memtest86?

M.S.C.E. (M.Sc. Computer Engineering), IT specialist in a hospital, 30+ years of gaming, 20+ years of computer enthusiasm, Geek, Trekkie, anime fan

  • Main PC: AMD Ryzen 7 5800X3D - EK AIO 360 D-RGB - Arctic Cooling MX-4 - Asus Prime X570-P - 4x8GB DDR4 3200 HyperX Fury CL16 - Sapphire AMD Radeon 6950XT Nitro+ - 1TB Kingston Fury Renegade - 2TB Kingston Fury Renegade - 512GB ADATA SU800 - 960GB Kingston A400 - Seasonic PX-850 850W  - custom black ATX and EPS cables - Fractal Design Define R5 Blackout - Windows 11 x64 23H2 - 3 Arctic Cooling P14 PWM PST - 5 Arctic Cooling P12 PWM PST
  • Peripherals: LG 32GK650F - Dell P2319h - Logitech G Pro X Superlight with Tiger Ice - HyperX Alloy Origins Core (TKL) - EndGame Gear MPC890 - Genius HF 1250B - Akliam PD4 - Sennheiser HD 560s - Simgot EM6L - Truthear Zero - QKZ x HBB - 7Hz Salnotes Zero - Logitech C270 - Behringer PS400 - BM700  - Colormunki Smile - Speedlink Torid - Jysk Stenderup - LG 24x External DVD writer - Konig smart card reader
  • Laptop: Acer E5–575G-386R 15.6" 1080p (i3 6100U + 12GB DDR4 (4GB+8GB) + GeForce 940MX + 256GB nVME) Win 10 Pro x64 22H2 - Logitech G305 + AAA Lithium battery
  • Networking: Asus TUF Gaming AX6000 - Arcadyan ISP router - 35/5 Mbps vDSL
  • TV and gadgets: TCL 50EP680 50" 4K LED + Sharp HT-SB100 75W RMS soundbar - Samsung Galaxy Tab A8 10.1" - OnePlus 9 256GB - Olymous Cameda C-160 - GameBoy Color 
  • Streaming/Server/Storage PC: AMD Ryzen 5 3600 - LC-Power LC-CC-120 - MSI B450 Tomahawk Max - 2x4GB ADATA 2666 DDR4 - 120GB Kingston V300 - Toshiba DT01ACA100 1TB - Toshiba DT01ACA200 2TB - 2x WD Green 2TB - Sapphire Pulse AMD Radeon R9 380X - 550W EVGA G3 SuperNova - Chieftec Giga DF-01B - White Shark Spartan X keyboard - Roccat Kone Pure Military Desert strike - Logitech S-220 - Philips 226L
  • Livingroom PC (dad uses): AMD FX 8300 - Arctic Freezer 64 - Asus M5A97 R2.0 Evo - 2x4GB DDR3 1833 Kingston - MSI Radeon HD 7770 1GB OC - 120GB Adata SSD - 500W Fractal Design Essence - DVD-RW - Samsung SM 2253BW - Logitech G710+ - wireless vertical mouse - MS 2.0 speakers
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On 3/16/2023 at 11:15 PM, 191x7 said:

Is that with AMD Expo on? Does the same happen with Expo off (XMP off)?

 

Can you test your RAM with Passmark Memtest86?

i turned Expo off on friday. so far it has been stable but it has only been one day.

i downloaded Passmark memtest86 and will run it tomorrow. ill keep you updated. thank you for your help so far.

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On 3/16/2023 at 11:15 PM, 191x7 said:

Is that with AMD Expo on? Does the same happen with Expo off (XMP off)?

 

Can you test your RAM with Passmark Memtest86?

update time;

saturday and sunday my pc has been perfectly stable, but monday and today (tuesday) it has been crashing again. so it looks like expo isn't the cause.

i can memtest86 last night, (that bloody test took 5 hours) and it came back with 0 errors.

what should i look at next?

thank you so much for helping me so far.

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What kind of SSD do you have? I had a similar problem on a SFF build of mine and it turned out to be a dying NVMe.

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2 minutes ago, Harmsway1283 said:

What kind of SSD do you have? I had a similar problem on a SFF build of mine and it turned out to be a dying NVMe.

sabrent rocket 4 plus 1TB NVMe m.2.

i use the exact same drive but at 500GB in my linux server which is running 24/7 and had no issues.

still its possible.

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4 hours ago, GarytheGeek said:

sabrent rocket 4 plus 1TB NVMe m.2.

i use the exact same drive but at 500GB in my linux server which is running 24/7 and had no issues.

still its possible.

Latest firmware on the SSD?

https://sabrent.com/products/sb-rkt4p-1tb

M.S.C.E. (M.Sc. Computer Engineering), IT specialist in a hospital, 30+ years of gaming, 20+ years of computer enthusiasm, Geek, Trekkie, anime fan

  • Main PC: AMD Ryzen 7 5800X3D - EK AIO 360 D-RGB - Arctic Cooling MX-4 - Asus Prime X570-P - 4x8GB DDR4 3200 HyperX Fury CL16 - Sapphire AMD Radeon 6950XT Nitro+ - 1TB Kingston Fury Renegade - 2TB Kingston Fury Renegade - 512GB ADATA SU800 - 960GB Kingston A400 - Seasonic PX-850 850W  - custom black ATX and EPS cables - Fractal Design Define R5 Blackout - Windows 11 x64 23H2 - 3 Arctic Cooling P14 PWM PST - 5 Arctic Cooling P12 PWM PST
  • Peripherals: LG 32GK650F - Dell P2319h - Logitech G Pro X Superlight with Tiger Ice - HyperX Alloy Origins Core (TKL) - EndGame Gear MPC890 - Genius HF 1250B - Akliam PD4 - Sennheiser HD 560s - Simgot EM6L - Truthear Zero - QKZ x HBB - 7Hz Salnotes Zero - Logitech C270 - Behringer PS400 - BM700  - Colormunki Smile - Speedlink Torid - Jysk Stenderup - LG 24x External DVD writer - Konig smart card reader
  • Laptop: Acer E5–575G-386R 15.6" 1080p (i3 6100U + 12GB DDR4 (4GB+8GB) + GeForce 940MX + 256GB nVME) Win 10 Pro x64 22H2 - Logitech G305 + AAA Lithium battery
  • Networking: Asus TUF Gaming AX6000 - Arcadyan ISP router - 35/5 Mbps vDSL
  • TV and gadgets: TCL 50EP680 50" 4K LED + Sharp HT-SB100 75W RMS soundbar - Samsung Galaxy Tab A8 10.1" - OnePlus 9 256GB - Olymous Cameda C-160 - GameBoy Color 
  • Streaming/Server/Storage PC: AMD Ryzen 5 3600 - LC-Power LC-CC-120 - MSI B450 Tomahawk Max - 2x4GB ADATA 2666 DDR4 - 120GB Kingston V300 - Toshiba DT01ACA100 1TB - Toshiba DT01ACA200 2TB - 2x WD Green 2TB - Sapphire Pulse AMD Radeon R9 380X - 550W EVGA G3 SuperNova - Chieftec Giga DF-01B - White Shark Spartan X keyboard - Roccat Kone Pure Military Desert strike - Logitech S-220 - Philips 226L
  • Livingroom PC (dad uses): AMD FX 8300 - Arctic Freezer 64 - Asus M5A97 R2.0 Evo - 2x4GB DDR3 1833 Kingston - MSI Radeon HD 7770 1GB OC - 120GB Adata SSD - 500W Fractal Design Essence - DVD-RW - Samsung SM 2253BW - Logitech G710+ - wireless vertical mouse - MS 2.0 speakers
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9 hours ago, GarytheGeek said:

updated the firmware. now the waiting game begins again.

Fingers crossed 🤞 

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it crashed again last night 😞

i find it weird that every time i try something the computer will be stable for a few days then it starts crashing again couple times a day.

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UPDATE:

a friend of mine showed me how to use event viewer and this is what popped up.

all those errors roughly lines up with times my computer crashes.

they are all the same error. 0xc0000188

i have no idea what this error is complaining about but there seems to be 2 solutions on the internet and i am going to try both.

comp_crash.thumb.PNG.41230589b67c92bd44b87a18f9113d90.PNG

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