PC Crashes While Gaming

[adrianomaly]

Hi! So I built this PC around 2 months ago, and in the past month it has been crashing after a varying amount of time (depending on the game) while gaming. The heavier the game, the quicker it crashes. No issues at all when not gaming.

 

When it crashes, I hear a freezing noise from the game I'm playing and the screen goes black. All the RGB elements and fans in my chassis stay on and the CPU light on the motherboard glows red. Then that light turns off and the VGA & Boot lights glow red for a bit before turning off as well. It stays like this unless I manually shut it down and turn it on again. I monitor the temperature while gaming using NZXT Cam and CPU temperatures never go above 65 maybe 70 celsius, GPU has never gone above maybe 75. I'm not overclocking, XMP and PBO are both disabled.

 

Taking a look at the event viewer raises some red flags that I'm having trouble researching. Here's a link to the events & a video of the motherboard lights during a crash: https://imgur.com/a/XpEahjs (this was for one instance of the crashing, but usually nothing is even reported on the event viewer at the time of the crash, it just notes my manual restart from holding the chassis power button)

 

Any help would be appreciated! Thank you

 

EDIT: I've replaced my RAM, reseated my GPU, M.2 SSD, ran sfc /scannow and chkdsk, stress tested with OCCT, updated/clean installed all my drivers and BIOS, and used one stick of RAM at a time to test for issues. Unfortunately still crashing after a few minutes of The Witcher 3.

 

Specs:

 

NZXT H510 Flow ATX Mid Tower

 

Corsair Vengeance LPX CMK32GX4M2E3200C16 32GB (2PK X 16GB) 3200MHz DDR4 C16 DIMM RAM

 

AMD - Ryzen 7 5800X 4th Gen 8-core CPU

 

NZXT N7 B550 Motherboard

 

Samsung 980 PRO 1TB Internal SSD PCIe Gen 4 x4 NVMe

 

NZXT Kraken Z53 240 MM AIO

Gigabyte Radeon RX 6800 XT Gaming OC 16G GPU

 

Corsair RM750x PSU

 

BIOS Version AMI LLC P1.80, 10/19/2022 (Freshly updated)

 

 

 

 

 

 

 

[Robchil]

turn off RAM overclocking in bios.. XMP or what AMD calls it. and test for crashes again.  If it still crashes do a mem test in the same state(without OC) this is to rule out memory errors. 

 

i don't know powerdraw from the amd gpu's.. but if you have a more powerful PSU available to test with i would test that next.. 

 

[Hairless Monkey]

The WHEA error is your problem.

 

Test your RAM, disable PBO if you are using it, and monitor not just the package temps, but also the individual core temps of your CPU.

[adrianomaly]

Thought running sfc/ scannow had fixed the issue, but it came back haha. PBO and XMP are disabled, doing some testing now with OCCT. Thank you!

[Esemes16]

Have you reset or updated your BIOS yet? This sounds like a BIOS issue so far IMO.

[adrianomaly]

1 hour ago, Esemes16 said:

Have you reset or updated your BIOS yet? This sounds like a BIOS issue so far IMO.

This might be an entirely separate issue, but I have the most up to date windows-installable NZXT N7 B550 BIOS (BIOS version P1.70). There is also a P1.80 on the NZXT website, but it's only available through instant flash. According to this, I have to perform a FW update before I can update my BIOS via instant flash. When I try to make that update, I get this error message:

 

 

[Esemes16]

1 minute ago, adrianomaly said:

This might be an entirely separate issue, but I have the most up to date windows-installable NZXT N7 B550 BIOS (BIOS version P1.70). There is also a P1.80 on the NZXT website, but it's only available through instant flash. According to this, I have to perform a FW update before I can update my BIOS via instant flash. When I try to make that update, I get this error message:

 

 

Have you tried re-installing the program? If so you may want to check and see if Instant flash is already an option and go for it. If all else fails, you can reach out to NZXT as it is still within its RMA period.

[adrianomaly]

6 minutes ago, Esemes16 said:

Have you tried re-installing the program? If so you may want to check and see if Instant flash is already an option and go for it. If all else fails, you can reach out to NZXT as it is still within its RMA period.

When I try re-installing the same windows P1.70, I get the same error message plus this one when I click OK:

 

 

 

Yeah, I'm thinking this could be part of a larger issue and will reach out to NZXT. I appreciate the help!

[Esemes16]

8 minutes ago, adrianomaly said:

When I try re-installing the same windows P1.70, I get the same error message plus this one when I click OK:

 

 

 

Yeah, I'm thinking this could be part of a larger issue and will reach out to NZXT. I appreciate the help!

Either that or you're looking at downloads for the wrong motherboard.

[adrianomaly]

1 hour ago, Esemes16 said:

Either that or you're looking at downloads for the wrong motherboard.

Reached out to NZXT, they helped me set up the update correctly so BIOS is freshly up to date, but still having the crashing issue unfortunately.

[Cyberat]

What are your temps ? Idle vs Peak ?

[adrianomaly]

18 hours ago, Cyberat said:

What are your temps ? Idle vs Peak ?

Idle is mid 30s for both CPU and GPU, peak has been 70 for both.

[Cyberat]

Do you have OpenGL on or off in your drivers ? With older games it's a crash prevent measure to be on, but you're probably playing newer games and it crashes under stress, so, step 1 would be memtest x64 for 8 passes minimum, do it overnight.

CPU Heavy Load and Video Test stability in parallel for 4hrs.. Might be clipping the PSU max. just a bit at 3x Peak Demand.

[adrianomaly]

14 hours ago, Cyberat said:

Do you have OpenGL on or off in your drivers ? With older games it's a crash prevent measure to be on, but you're probably playing newer games and it crashes under stress, so, step 1 would be memtest x64 for 8 passes minimum, do it overnight.

CPU Heavy Load and Video Test stability in parallel for 4hrs.. Might be clipping the PSU max. just a bit at 3x Peak Demand.

How can I check to see if OpenGL is on? I've been stress testing with OCCT, and it only lets me test for an hour which is more than the amount of time it takes for my PC to crash when playing heavier games (I can run The Witcher 3 for about 10-25 minutes before crashing). Is there another service I can use that can test for longer?

[adrianomaly]

I tested this with another GPU and that got rid of the issue, so it looks like it was just a faulty GPU. I appreciate all the help!