Need Help with New Build

StephenS · November 30, 2022

Just built my new system and ran into problem: The GPU is not being recognized by the motherboard. The board's trouble lights show GPU not detected and boot drive not detected.

Have a MSI X570-A Pro with a MSI RX6700 XT card. All brand new. Of course checked all power connections (the rest the machine lights up, fans spin, etc.) and tried two other video cards that I know are AOK - got same result.

The rest of the build is a Ryzen 7 5800X (so no graphics) with 32gigs of Corsair Vengeance in four 8gig sticks. Have a Corsair 750 watt PS. Have a 1TB NVMe for the boot drive.

Put in a ticket with MSI but thought it won't hurt to ask here if anyone has any ideas. Thank You!

TylerD321 · November 30, 2022

Have you tried the other PCIE slots? You may have a bad slot or a bad MOBO in general.

PDifolco · November 30, 2022

Try booting with only 1 RAM stick

Corsair Vengeance is known for troubles on Ryzen (I know I have some)

StephenS · November 30, 2022

12 hours ago, TylerD321 said:

Have you tried the other PCIE slots? You may have a bad slot or a bad MOBO in general.

Hello and thank you for that suggestion. I did hear back from MSI. I realize the difficulty of trying to diagnose a problem remotely, but at least a bit of a personal touch wouldn't hurt, right? The reply began with the admonition of me the user to make sure the 8 and 4 pin power connectors were in the right places with proper voltages for each. It further went full canned reply that basically said to tear the whole thing apart and start from scratch - pull the battery for 60 seconds, etc. It concluded with the "If none of that works here is a link to start the RMA process."

Oh well. I guess that is the best(?) they can do. I'll give your thought a try and then when that either also fails or perhaps works, I'll go to that link and RMA the board. As Ralphie Parker said when all those lug nuts went flying: "Oh Fudge!"