PC randomly rebooting while playing

[Crowzer]

Hello !

 

I recently have an issue with my computer that occurs only playing but totally random. My PC have random reboots while playing a video game. No matter the game, I can play for hours without any random boot and start the PC, play a bit and get a reboot.

 

Here is my setup : R9 5900X, MSI X570 MEG Unify, Zotac RTX 2080 Ti AMP!, 32 GB Corsair RT 3600 C16, WD_Black SN850 500GB & Samsung 970 EVO 500GB and 850W Gold - STRAIGHT POWER 11 - Be Quiet!

Monitor is Samsung Neo G7 4K.

All drivers and BIOS are up-to-date.

 

What I did so far :

Uninstalled and installed GPU drivers.

Opened the PC and checked cables.

Removed the GPU and put it back to check if something was wrong.

Ran SFC /Scannow.
PC case is clean.

No components are overclocked.

 

GPU and CPU temps are normal (also the PC room is quite cold).

 

I don't know to fix it, any ideas ?

 

[191x7]

@Crowzer by the latest chipset driver, do you mean the ones from AMD's website or the ones from the MSI website?

I'm asking because manufacturers are quite late with driver releases and AMD has released a driver which fixes multile BSOD and black screen issues.

 

Is it a hard reboot or does the system behave like you'd initiate a reboot/restart?

 

 

[Crowzer]

I use chipset drivers from AMD website. I don't have any BSOD while rebooting, it's exactly the same if I hit the "reset" button.

 

Thanks for trying to helping me !

[Socal.7]

Hi! I would check Event Viewer-windows logs-system, or download a crash dump analyzer like WhoCrashed and go from there. Hope this helps.

[Crowzer]

Hey !

Thanks.

According to Windows Event logs, I had the Kernel Power Error 41. My PSU is quite good IIRC. And I didn't touch my PC (except for cleaning carefully).

 

I may try a clean install of W11.

[DMurratti]

Hello! This could be many issues. I doubt it would be your power supply unless you've recieved a faulty product. If it only happens when you start a performance intensive game it could very well be your RAM, make sure it is seated properly. Also check your page file size and make sure it is correctly configured.

[Crowzer]

I bought my PSU 4 years ago and still worked good without any issues. Same for my RAM (bought last year) I just put them with XMP settings and no issues as well. Also the game I had my first random reboot was Persona 5, not really power hungry games :D.

But yeah, I double-checked my RAM.

My page file size is 2048MB.

 

Last thing I did is uncheck "automatically restart" option in Windows. It seems to be working so far.