PC instead shuts down, restarts

[Moodycow]

Hi all

 

many pages to read so if I renew old question please forgive me, and if possible direct me to right answer.

 

as in subject my PC starts restarting when I try to shut it down, from start menu. Sometimes taking a good 15 to 25 attempts to actually shut it off. 
 

i have used commands in attachment recently as it was suggested by someone earlier, and indeed PC normally shut down, however same day after few hours when I have use it problem appears again. This time even with commands PC did not restart in first just again after few attempts. 
 

I watch many videos on you tube to help me, and I followed all steps from many of those, still same problem. 
 

as far as I understand this is issue with power feature in system, but unable to figures out what I need to do. 
 

issue really starting to annoy me so much.

 

my PC have not even 2 years and it was not cheap one either, which annoys me even more now. 
 

Does anyone have same problems?

 

could anyone help me with this issue?

 

many thanks

moody 

[MrMase]

15 minutes ago, Moodycow said:

Hi all

 

many pages to read so if I renew old question please forgive me, and if possible direct me to right answer.

 

as in subject my PC starts restarting when I try to shut it down, from start menu. Sometimes taking a good 15 to 25 attempts to actually shut it off. 
 

i have used commands in attachment recently as it was suggested by someone earlier, and indeed PC normally shut down, however same day after few hours when I have use it problem appears again. This time even with commands PC did not restart in first just again after few attempts. 
 

I watch many videos on you tube to help me, and I followed all steps from many of those, still same problem. 
 

as far as I understand this is issue with power feature in system, but unable to figures out what I need to do. 
 

issue really starting to annoy me so much.

 

my PC have not even 2 years and it was not cheap one either, which annoys me even more now. 
 

Does anyone have same problems?

 

could anyone help me with this issue?

 

many thanks

moody 

Before further investigation I suggest fully resolving your Windows corruption using both sfc and DISM until sfc reports no corruption is found.

After that in the BIOS have you got Wake On PCIe and any of the other wake on xxx options enabled?

In device manager some devices will have options to allow waking of the device such as NIC's

[Moodycow]

5 hours ago, MrMase said:

Before further investigation I suggest fully resolving your Windows corruption using both sfc and DISM until sfc reports no corruption is found.

After that in the BIOS have you got Wake On PCIe and any of the other wake on xxx options enabled?

In device manager some devices will have options to allow waking of the device such as NIC's

@MrMase thanks for reply, I have checked sfc again along with DISM and Chkdsk please see attached pictures no errors showing, checked BIOS and nothing is enabled to wake up my PC. 
 

funny is,

that it shut down PC normal after I check those “options”, 
 

however, when I play for about an hour in COD I did again go back to old issue resetting when shut down, it resets PC only once, but still not should at all

 

[MrMase]

Ok thats rules out a number of potential issues.

From my initial advice we still have some Windows settings to check for example

1. Open Device Manager

2. Expand Network Adapters and select your computers Ethernet adapter

3. Enter properties

4. Select Power Management Tab

5. Untick Allow this device to wake the computer

6. Press Ok.

 

Repeat above steps if your computer also has a Wireless NIC

Repeat above steps for USB Root Hubs, Generic USB Hubs, Generic Superspeed USB Hubs, extensible host controllers.

Repeat steps for System devices, most likely ones detected as Intel in your case

Repeat steps for Human Interface Devices, Keyboards, Mice etc.

 

The above is a stab in the dark but this is an odd issue presented so process of elimination.

[Fl0yd-]

worth to note that sfc 90% of the time in my experience would report corrupted files only in safe mode because some stuff are not loaded in safe boot.

[Moodycow]

29 minutes ago, MrMase said:

Ok thats rules out a number of potential issues.

From my initial advice we still have some Windows settings to check for example

1. Open Device Manager

2. Expand Network Adapters and select your computers Ethernet adapter

3. Enter properties

4. Select Power Management Tab

5. Untick Allow this device to wake the computer

6. Press Ok.

 

Repeat above steps if your computer also has a Wireless NIC

Repeat above steps for USB Root Hubs, Generic USB Hubs, Generic Superspeed USB Hubs, extensible host controllers.

Repeat steps for System devices, most likely ones detected as Intel in your case

Repeat steps for Human Interface Devices, Keyboards, Mice etc.

 

The above is a stab in the dark but this is an odd issue presented so process of elimination.

I have done this step for my network adapters already, unfortunately this did not help 

will have to check other system devices and human interface devices as advised by you, tomorrow will let you know how it goes and if it helps 

thanks for all support 

[Moodycow]

30 minutes ago, Fl0yd- said:

worth to note that sfc 90% of the time in my experience would report corrupted files only in safe mode because some stuff are not loaded in safe boot.

As you can see from pictures attached earlier sfc actually found errors without safe mode, don’t understand this why

[MrMase]

2 hours ago, Fl0yd- said:

worth to note that sfc 90% of the time in my experience would report corrupted files only in safe mode because some stuff are not loaded in safe boot.

As DISM reported no errors though and quite often DISM is used to repair issues SFC cannot fix I would be confident in the results posted.

[Moodycow]

20 hours ago, Moodycow said:

I have done this step for my network adapters already, unfortunately this did not help 

will have to check other system devices and human interface devices as advised by you, tomorrow will let you know how it goes and if it helps 

thanks for all support 

Alright…

 

I have untick all of HID, keyboards and mice, check again network adapters - they were already unticked, all possible system devices & USB controllers unticked as well as the rest. 
 

computer shot down normally after.

 

But again after more testing (playing games) go back to resetting instead of shut down 

 

damn …