PC Crashes

[ZamaskoVany]

Hi, it's first time I'm here but I really need help of someone more smart then me. Firstly I am truly sorry for how I will write this as I don't often write on forums or ask for help but I hope you will be able to read it out through. 

First my specs:
CPU: Ryzen 5 2600
RAM: Corsair Vengence 2x8GB 3200MHz [running on 2666MHz]
GPU: Sapphire Pulse RX 6600 XT 8GB
PSU: Corsair TXM 750W 
Drives: SanDisk 240GB SSD [OS drive], Corsair MP510 960GB NVME, WD Blue 2TB
OS: Windows 10 64 bit

So basically I have a problem with my PC, in some games [not all] I have some weird "PC crash". I mean my monitor goes to black screen and all USB ports are switching off as well but not the PC itself [the fans and the lights are still on]. I have to shut it down manually before I can just switch it back on without any issue. Honestly I have no idea what else I could do to troubleshoot it so quick list:

Changed my PSU from 450W to 750W as I thought it might not be powerfull enough.
My old GPU [RX570 4GB] doesn't have any issues and I couldn't replicate the problem no matter what I do. So it's working perfectly fine both on 450W and on 750W PSU.
In this case I am assuming that due to what I just wrote the motherboard/RAM/CPU/drives all are working perfectly fine.
Installed new version of mobo BIOS + reset it to default settings.
Installed fresh copy of OS on different drive with all latest drivers. [As I tried DDU them on my main SSD but it didn't help]
Tried to both undervolt and underclock the GPU [as normally I am keeping my GPU on stock settings]
Tested RAM/CPU/GPU via OCCT with no issues.

I have purchased RX 6600 XT freshly after it release [I think it was August 2021 if I'm not mistaken] and I had sometimes this issue but I was quite sure it's the PSU issue [as the requirement was minimum 500W] so I ignored it. 3 weeks ago I finally decided to change it as in Far Cry 6 literally after every loading screen [sometimes just after selecting to continue game, other times after/before cutscene] it was crashing but it didn't help. But the weirdest thing is that is not crashing every time. Since I purchased it I have played lots of new released titles [Disciples: Liberation, ELEX 2, Forza Horizon 5 or Shadow Warrior 3 just to list a few of them] and I didn't have any issues whatsoever [maybe in Liberation I had like 2-3 crashes but not in other games]. However the absolute crashing bomb is Deluxe Ski Jump 4. Its game from 2011 with potato requirements and some hills are working fine but other instantly crashing my PC. That's how I was able to replicate the crash - Park City HS134, 1-5 jumps and boom, PC crash. When I tried to open stress test also after couple of seconds I had crash. But it happens at complete random. I had 1-2 crashes at first hour of Orcs Must Die! 3 but later I beat the game without any issues. When I was playing Oddworld: New'n'Tasty I was playing like 2h and after ALT+TAB PC crash. I don't know what to do at this moment. I am assuming it is definitely some GPU problem [VRAM maybe?] but I don't have any local fix shop to test it except what I have currently at home. Really appriciate any help you could give to me.

[191x7]

Latest motherboard BIOS?

 

Latest chipset drivers?

 

What does Windows reliability Monitor Tool say?

 

How are your temperatures behaving? (OpenHardwareMonitor, HWInfo64, HWMonitor)

[ZamaskoVany]

7 minutes ago, 191x7 said:

Latest motherboard BIOS?

 

Latest chipset drivers?

 

What does Windows reliability Monitor Tool say?

 

How are your temperatures behaving? (OpenHardwareMonitor, HWInfo64, HWMonitor)

I did mention about both BIOS and chipset drivers that I have the latest [or new as I wrote]. No overheating problems at all [if I am able to game then the temperatures of both GPU and CPU doesn't even go above 70 degrees and usually sit between 60 to 65]. Reliability Monitor only says unexpected shutdown [as I mention after crash I have to manually press power button to shut it down as it never reboots while fans and light are still on]. 

[GeorgeKellow]

7 minutes ago, ZamaskoVany said:

I did mention about both BIOS and chipset drivers that I have the latest [or new as I wrote]. No overheating problems at all [if I am able to game then the temperatures of both GPU and CPU doesn't even go above 70 degrees and usually sit between 60 to 65]. Reliability Monitor only says unexpected shutdown [as I mention after crash I have to manually press power button to shut it down as it never reboots while fans and light are still on]. 

If you go to event viewer>Windows Logs>System 

 

Find the critical error, is it error 41? 

[ZamaskoVany]

2 minutes ago, GeorgeKellow said:

If you go to event viewer>Windows Logs>System 

 

Find the critical error, is it error 41? 

Some yes, other just say "previous system shutdown [time], [date], was unexpected".

[GeorgeKellow]

22 minutes ago, ZamaskoVany said:

Some yes, other just say "previous system shutdown [time], [date], was unexpected".

I get a very similar error to you, I'm on Windows 11. 

 

Do you ever get a BSOD? 

 

What motherboard do you have? Is it an MSI? 

[ZamaskoVany]

1 minute ago, GeorgeKellow said:

I get a very similar error to you, I'm on Windows 11. 

 

Do you ever get a BSOD? 

 

What motherboard do you have? Is it an MSI? 

Not even one BSOD. Forgot to mention MOBO -> it's an ASRock B450M-HDV R4.0. And I'm on Windows 10 64bit.

[IAmNik]

Go into BIOS and change your PCIE lane setting to Gen 3, its usually set to "auto" stock. Basically, your gen 3 mobo is trying to auto mode into gen 4 (Your GPU is PCIE 4), which cuts everything as gen 3 isnt as fast as gen 4. This was my exact problem, A quick BIOS setting and I ve been crash free for 2 weeks  its worth a try!

 

This was my fix, but ill note that my specfic problem derived from using a PCIE gen 3 riser cable with my PCIE 4 GPU and MOBO. Had random black screens, etc. Wasnt until I noticed the company that produces the riser cable says to go into BIOS and make this change for PCIE 4 GPUs, so i did and it was the cure! This is just my personal experience with these occurances. Hopefully itll help!~

[ZamaskoVany]

10 minutes ago, IAmNik said:

Go into BIOS and change your PCIE lane setting to Gen 3, its usually set to "auto" stock. Basically, your gen 3 mobo is trying to auto mode into gen 4 (Your GPU is PCIE 4), which cuts everything as gen 3 isnt as fast as gen 4. This was my exact problem, A quick BIOS setting and I ve been crash free for 2 weeks  its worth a try!

 

This was my fix, but ill note that my specfic problem derived from using a PCIE gen 3 riser cable with my PCIE 4 GPU and MOBO. Had random black screens, etc. Wasnt until I noticed the company that produces the riser cable says to go into BIOS and make this change for PCIE 4 GPUs, so i did and it was the cure! This is just my personal experience with these occurances. Hopefully itll help!~

Unfortunately it didn't help. Still thank's for new and fresh idea as now even something ridiculously stupid is worth try. I'm still have gamblers thinking and want to buy new motherboard. Just out of curiosity as when I wrote to Sapphire about my issue it ended up on "try GPU on different PC". Well, new MOBO qualifies as new PC I think. 

[IAmNik]

Pretty much! And yeah, somethings not right if you're experiencing crashes that quick! Do you have another PC to the GPU on?

[ZamaskoVany]

1 minute ago, IAmNik said:

Pretty much! And yeah, somethings not right if you're experiencing crashes that quick! Do you have another PC to the GPU on?

Unfortunately no. In my last PC the motherboard just died so I had to buy new system. Bought the drives, CPU and motherboard on may 2020, the GPU on august 2021 and changed the PSU no longer then 3 weeks ago. As I said previously maybe I should buy new motherboard? I know it's quite gambling now but honestly, I looked up and there is none PC FIX places close to me. And I don't have car or even driving licence to just go further away [imagine carrying whole PC in public transport - meh]. 

[ZamaskoVany]

43 minutes ago, IAmNik said:

Go into BIOS and change your PCIE lane setting to Gen 3, its usually set to "auto" stock. Basically, your gen 3 mobo is trying to auto mode into gen 4 (Your GPU is PCIE 4), which cuts everything as gen 3 isnt as fast as gen 4. This was my exact problem, A quick BIOS setting and I ve been crash free for 2 weeks  its worth a try!

 

This was my fix, but ill note that my specfic problem derived from using a PCIE gen 3 riser cable with my PCIE 4 GPU and MOBO. Had random black screens, etc. Wasnt until I noticed the company that produces the riser cable says to go into BIOS and make this change for PCIE 4 GPUs, so i did and it was the cure! This is just my personal experience with these occurances. Hopefully itll help!~

What the fuck. I changed now out of curiosity to PCIE Gen 2 and... Can't replicate the issue for now. I need more tests but finally I could run a benchmark or play Deluxe Ski Jump 4 [10 jumps, alttabing constantly - no crash]. I mean... WHY? I have all latest drivers, BIOS, chipset. For now it's working. But we will see what more tests will show up. Thank you for help.

Still Gen 2 on RX 6600 XT? Yeah, I need new motherboard.  

[GeorgeKellow]

1 minute ago, ZamaskoVany said:

What the fuck. I changed now out of curiosity to PCIE Gen 2 and... Can't replicate the issue for now. I need more tests but finally I could run a benchmark or play Deluxe Ski Jump 4 [10 jumps, alttabing constantly - no crash]. I mean... WHY? I have all latest drivers, BIOS, chipset. For now it's working. But we will see what more tests will show up. Thank you for help.

Still Gen 2 on RX 6600 XT? Yeah, I need new motherboard.  

Whats the FPS drop like in Gen 2 mode? 

 

[ZamaskoVany]

6 minutes ago, GeorgeKellow said:

Whats the FPS drop like in Gen 2 mode? 

 

According to this video doesn't seem like much. Well. At least I know what should I change in my PC. And that the GPU is working [I mean... I will give it a few more tests, that's why now I'm downloading Far Cry 6 which loved to crash my PC]. 

[IAmNik]

48 minutes ago, GeorgeKellow said:

Whats the FPS drop like in Gen 2 mode? 

 

Before I made the switch, my performance was HORRIBLE. MAYBE 60 FPS in fortnite at shitty low settings, after I switched PCIE lanes to Gen 3 in BIOS, I have a stable 144 fps on high settings lol I'm Using a 3060 Ti

[IAmNik]

ALSO, it seems like this has been a thing since the new windows update rolled around. 

[ZamaskoVany]

Well. Right Now I just finished playing with DSJ4. Different hills, no crash at all. But what I noticed is that when I change the sound volume via keyboard shortcut the game for the first time ever was not lagging at all. Previously when that volume bar was "dissapearing" the game was freezing for a moment. Now? Nothing. Same with screenshots, alt-tabing etc - usually after a couple of both I had either freeze or crash. Now? NOTHING! Well I know I shouldn't say it before more testing but... If this game is FINALLY working without any issues I might assume that EY IT'S FIXED! So thank you so much IAmNik for the help  

[IAmNik]

4 minutes ago, ZamaskoVany said:

Well. Right Now I just finished playing with DSJ4. Different hills, no crash at all. But what I noticed is that when I change the sound volume via keyboard shortcut the game for the first time ever was not lagging at all. Previously when that volume bar was "dissapearing" the game was freezing for a moment. Now? Nothing. Same with screenshots, alt-tabing etc - usually after a couple of both I had either freeze or crash. Now? NOTHING! Well I know I shouldn't say it before more testing but... If this game is FINALLY working without any issues I might assume that EY IT'S FIXED! So thank you so much IAmNik for the help  

Not a problem! I was worried I was gonna have to RMA my brand new 3060 ti due to the black screen crashes and stuff lol thankfully I decided to do a full review of the parts I used and sure enough, I didnt even think about the riser cable being gen 3 and everything else gen 4. Then I seen the company says to change the pcie setting in BIOS , did it and been good ever since! Lol no RMA, I now have a pcie gen 4 riser cable that I've yet to install but all is good and i didnt have to send my GPU back lol

[ZamaskoVany]

8 minutes ago, IAmNik said:

Not a problem! I was worried I was gonna have to RMA my brand new 3060 ti due to the black screen crashes and stuff lol thankfully I decided to do a full review of the parts I used and sure enough, I didnt even think about the riser cable being gen 3 and everything else gen 4. Then I seen the company says to change the pcie setting in BIOS , did it and been good ever since! Lol no RMA, I now have a pcie gen 4 riser cable that I've yet to install but all is good and i didnt have to send my GPU back lol

Well I also tried for RMA but the last thing Sapphire wrote back was to test the GPU in other PC. So I will try other stuff [just in case] and then reply to them that the issue was motherboard BIOS settings. Which means that if I want to use Gen 3 I should upgrade it. But, whatever, works now, that's enough for me. One again thanks.  

[GeorgeKellow]

21 minutes ago, ZamaskoVany said:

Well. Right Now I just finished playing with DSJ4. Different hills, no crash at all. But what I noticed is that when I change the sound volume via keyboard shortcut the game for the first time ever was not lagging at all. Previously when that volume bar was "dissapearing" the game was freezing for a moment. Now? Nothing. Same with screenshots, alt-tabing etc - usually after a couple of both I had either freeze or crash. Now? NOTHING! Well I know I shouldn't say it before more testing but... If this game is FINALLY working without any issues I might assume that EY IT'S FIXED! So thank you so much IAmNik for the help  

I will try this when I'm home to see if this fixes it for me  

[GeorgeKellow]

16 hours ago, IAmNik said:

Not a problem! I was worried I was gonna have to RMA my brand new 3060 ti due to the black screen crashes and stuff lol thankfully I decided to do a full review of the parts I used and sure enough, I didnt even think about the riser cable being gen 3 and everything else gen 4. Then I seen the company says to change the pcie setting in BIOS , did it and been good ever since! Lol no RMA, I now have a pcie gen 4 riser cable that I've yet to install but all is good and i didnt have to send my GPU back lol

 

16 hours ago, ZamaskoVany said:

Well I also tried for RMA but the last thing Sapphire wrote back was to test the GPU in other PC. So I will try other stuff [just in case] and then reply to them that the issue was motherboard BIOS settings. Which means that if I want to use Gen 3 I should upgrade it. But, whatever, works now, that's enough for me. One again thanks.  

 

Well I changed my motherboards PCI-E slot to gen 3 but still got a crash. 

 

Swapped the RAM sticks round in different slots and then works. RAM works and all the slots do too so no idea. Maybe a faulty motherboard 

 

If you what, check out my post that no one replied to lol to see screen shots etc