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Samsung g7 Issues

GETxHIPFIREDx
By GETxHIPFIREDx
in Troubleshooting
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I bought 2 g7 4k monitors. When turning on my PC they will not display at all. If I switch to DP 1.2, it will display and once it gets to desktop, I can switch back to DP 1.4. What should I start with to resolve this issue, My drivers are up to date on GPU and BIOS.

 

Edit: I am fully updated on windows 11

 

CPU- Intel i9 9900k | Motherboard- ASUS ROG Strix Z390-I | RAM- Kingston HyperX 32GB | GPU- Nvidia 2080ti Reference

Case- NCase v6.1 | Storage- x2 2tb WD m.2  | PSU- Corsair SF750 | Cooling- NZXT Kraken X52

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1 hour ago, GETxHIPFIREDx said:

When turning on my PC they will not display at all. If I switch to DP 1.2, it will display and once it gets to desktop, I can switch back to DP 1.4.

What cable are you using?

Desktop: i9-10850K [Noctua NH-D15 Chromax.Black] | Asus ROG Strix Z490-E | G.Skill Trident Z 2x16GB 3600Mhz 16-16-16-36 | Asus ROG Strix RTX 3080Ti OC | SeaSonic PRIME Ultra Gold 1000W | Samsung 970 Evo Plus 1TB | Samsung 860 Evo 2TB | CoolerMaster MasterCase H500 ARGB | Win 10

Display: Samsung Odyssey G7A (28" 4K 144Hz)

 

Laptop: Lenovo ThinkBook 16p Gen 4 | i7-13700H | 2x8GB 5200Mhz | RTX 4060 | Linux Mint 21.2 Cinnamon

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9 minutes ago, Montana One-Six said:

What cable are you using?

Tried both insignia and the included cables. Both are speced for dp1.4 as I used them with my G9 Neo beforehand.  

CPU- Intel i9 9900k | Motherboard- ASUS ROG Strix Z390-I | RAM- Kingston HyperX 32GB | GPU- Nvidia 2080ti Reference

Case- NCase v6.1 | Storage- x2 2tb WD m.2  | PSU- Corsair SF750 | Cooling- NZXT Kraken X52

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23 hours ago, GETxHIPFIREDx said:

Tried both insignia and the included cables. Both are speced for dp1.4 as I used them with my G9 Neo beforehand.  

I had issues with DP1.4 advertised cables with the G7 4K. When I switched to the cable that came with the monitor those were gone. Have you tried one Display at a time?

Desktop: i9-10850K [Noctua NH-D15 Chromax.Black] | Asus ROG Strix Z490-E | G.Skill Trident Z 2x16GB 3600Mhz 16-16-16-36 | Asus ROG Strix RTX 3080Ti OC | SeaSonic PRIME Ultra Gold 1000W | Samsung 970 Evo Plus 1TB | Samsung 860 Evo 2TB | CoolerMaster MasterCase H500 ARGB | Win 10

Display: Samsung Odyssey G7A (28" 4K 144Hz)

 

Laptop: Lenovo ThinkBook 16p Gen 4 | i7-13700H | 2x8GB 5200Mhz | RTX 4060 | Linux Mint 21.2 Cinnamon

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On 4/16/2022 at 8:31 AM, Montana One-Six said:

I had issues with DP1.4 advertised cables with the G7 4K. When I switched to the cable that came with the monitor those were gone. Have you tried one Display at a time?

yes, Tried single displays with 1.4. same issue. 

CPU- Intel i9 9900k | Motherboard- ASUS ROG Strix Z390-I | RAM- Kingston HyperX 32GB | GPU- Nvidia 2080ti Reference

Case- NCase v6.1 | Storage- x2 2tb WD m.2  | PSU- Corsair SF750 | Cooling- NZXT Kraken X52

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