Jump to content

Pc cannot boot into windows, cannot reinstall windows

SW_Rose
By SW_Rose
in Troubleshooting
 Share
Posted

Okay so bare with me because this is a bit of a long one.

 

About a month ago, my computer crashed and was boot looping. I reset it, was able to get into windows but it then crashed again shortly afterwards. After that I couldn't even get in anymore, so I tried basically everything, re-seating the ram, cpu, gpu, ssd ect, nothing worked, after a while it told me it needed to repair windows but whenever I would put try to, do the repair the screen would just flash and the screen wouldn't do anything. So I tried reinstalling, unfortunately things only got worse from there as while I was able to start the reinstall it crashed and it wouldn't let me get any further. Whenever I tried to run windows 32 bit it would tell me that system 32 was missing and to use an installer media while throwing out an error code such as 0xc0000359. Whenever I booted into 64 it would quickly load the files, then say it was loading them again, before looping. Whenever I swapped, to just the 64 bit version on the usb installer media, it would crash on the motherboard splash screen and give me a corrupted visual. Being tired, and just wanting my pc back I put it into a local repair shop in the hopes that they could do diagnostics and I could figure out what if anything needed replacement. Well, 2 weeks later they got back to me and confirmed that it was a motherboard failure specifically. I asked if they tested all other options to confirm before I got it back and the motherboard. They assured me, it was solely a motherboard issue.

 

So I get my pc back, I swap out the Asus B450 Plus motherboard for an MSI MPG b550 gaming plus and I only swap out the motherboard. I attempt to install windows again with the new board installed, and low and behold I have the exact same issue as last time down to a t. If I go into my ssd it says the drive is damaged, before showing some corruption and boot looping. If I try to reinstall windows off a usb, the exact same things happen to me on the new motherboard as the old motherboard. I've tried disconnecting my ssd, and my hard drive. I've tried swapping out my ram sticks, nothing works.

Edit: I tried using a brand new usb stick for the windows 10 installation and that didn't work either

 

The only thing that I can realistically think of, is that the new motherboard has MSIs Ez Debug LED stay on my CPU for about 1-3 seconds and briefly flashes on my ram, so it may be possible that the pc shop lied to me about checking my CPU and Ram.

 

Does anyone have any idea what's wrong here? Should I just send back the whole pc, RMA all the parts and start fresh? I've had the pc since July first 2020, so everything in the pc is still under warranty.

 

Edit: Just in case its relevant here's my full pc build https://uk.pcpartpicker.com/list/Ghvwhk

 

Link to post
Share on other sites
Posted

Faulty drive(s)?

M.S.C.E. (M.Sc. Computer Engineering), IT specialist in a hospital, 32+ years of gaming, 20+ years of computer enthusiasm, Geek, Trekkie, anime fan

  • Main PC: AMD Ryzen 7 5800X3D - EK AIO 360 D-RGB - Arctic Cooling MX-4 - Asus Prime X570-P - 4x8GB DDR4 3200 HyperX Fury CL16 - Sapphire AMD Radeon 6950XT Nitro+ - 1TB Kingston Fury Renegade - 2TB Kingston Fury Renegade - 512GB ADATA SU800 - 960GB Kingston A400 - Seasonic PX-850 850W  - custom black ATX and EPS cables - Fractal Design Define R5 Blackout - Windows 11 x64 23H2 - 3 Arctic Cooling P14 PWM PST - 5 Arctic Cooling P12 PWM PST
  • Peripherals: LG 32GK650F - Dell P2319h - Logitech G Pro X Superlight with Tiger Ice - Madlions MAD 68HE Pro - EndGame Gear MPC890 - Genius HF 1250B - Akliam PD4 - Sennheiser HD 560s - Tripowin Vivace - Simgot EM6L - Truthear Zero - QKZ x HBB - 7Hz Salnotes Zero - Logitech C270 - Behringer PS400 - BM700  - Colormunki Smile - Speedlink Torid - Jysk Stenderup - LG 24x External DVD writer - Konig smart card reader
  • Laptop: Acer E5–575G-386R 15.6" 1080p (i3 6100U + 12GB DDR4 (4GB+8GB) + GeForce 940MX + 256GB nVME) Win 10 Pro x64 22H2 - Logitech G305 + AAA Lithium battery
  • Networking: Asus TUF Gaming AX6000 - Huawei OptiXstar EG8145X6-10 - 1000/500 Mbps fiber optic Internet access
  • TV and gadgets: TCL 50EP680 50" 4K LED + Sharp HT-SB100 75W RMS soundbar - Samsung Galaxy Tab A8 10.1" - OnePlus 13 16GB/512GB - OnePlus 9 256GB - Olymous Cameda C-160 - GameBoy Color - Miyoo A30 Spruce
  • Streaming/Server/Storage PC: AMD Ryzen 5 3600 - LC-Power LC-CC-120 - MSI B450 Tomahawk Max - 2x4GB ADATA 2666 DDR4 - 120GB Kingston V300 - Toshiba DT01ACA100 1TB - Toshiba DT01ACA200 2TB - 2x WD Green 2TB - Sapphire Pulse AMD Radeon R9 380X - 550W EVGA G3 SuperNova - Chieftec Giga DF-01B - White Shark Spartan X keyboard - Roccat Kone Pure Military Desert strike - Logitech S-220 - Philips 226L
  • Livingroom PC (dad uses): AMD FX 8300 - Arctic Freezer 64 - Asus M5A97 R2.0 Evo - 2x4 GB DDR3 1833 Kingston - MSI Radeon HD 7770 1GB OC - 120GB Adata SSD - 500W Fractal Design Essence - DVD-RW - Samsung SM 2253BW - Logitech G710+ - wireless vertical mouse - MS 2.0 speakers
Link to post
Share on other sites
Posted
2 minutes ago, Pineapple Ramune said:

As in Faulty usb drives or faulty hard drives? I tested the usb one just to be sure by buying a brand new one a few hours ago, and I still get the same issue

 

Hard drives (SSD, HDD).

M.S.C.E. (M.Sc. Computer Engineering), IT specialist in a hospital, 32+ years of gaming, 20+ years of computer enthusiasm, Geek, Trekkie, anime fan

  • Main PC: AMD Ryzen 7 5800X3D - EK AIO 360 D-RGB - Arctic Cooling MX-4 - Asus Prime X570-P - 4x8GB DDR4 3200 HyperX Fury CL16 - Sapphire AMD Radeon 6950XT Nitro+ - 1TB Kingston Fury Renegade - 2TB Kingston Fury Renegade - 512GB ADATA SU800 - 960GB Kingston A400 - Seasonic PX-850 850W  - custom black ATX and EPS cables - Fractal Design Define R5 Blackout - Windows 11 x64 23H2 - 3 Arctic Cooling P14 PWM PST - 5 Arctic Cooling P12 PWM PST
  • Peripherals: LG 32GK650F - Dell P2319h - Logitech G Pro X Superlight with Tiger Ice - Madlions MAD 68HE Pro - EndGame Gear MPC890 - Genius HF 1250B - Akliam PD4 - Sennheiser HD 560s - Tripowin Vivace - Simgot EM6L - Truthear Zero - QKZ x HBB - 7Hz Salnotes Zero - Logitech C270 - Behringer PS400 - BM700  - Colormunki Smile - Speedlink Torid - Jysk Stenderup - LG 24x External DVD writer - Konig smart card reader
  • Laptop: Acer E5–575G-386R 15.6" 1080p (i3 6100U + 12GB DDR4 (4GB+8GB) + GeForce 940MX + 256GB nVME) Win 10 Pro x64 22H2 - Logitech G305 + AAA Lithium battery
  • Networking: Asus TUF Gaming AX6000 - Huawei OptiXstar EG8145X6-10 - 1000/500 Mbps fiber optic Internet access
  • TV and gadgets: TCL 50EP680 50" 4K LED + Sharp HT-SB100 75W RMS soundbar - Samsung Galaxy Tab A8 10.1" - OnePlus 13 16GB/512GB - OnePlus 9 256GB - Olymous Cameda C-160 - GameBoy Color - Miyoo A30 Spruce
  • Streaming/Server/Storage PC: AMD Ryzen 5 3600 - LC-Power LC-CC-120 - MSI B450 Tomahawk Max - 2x4GB ADATA 2666 DDR4 - 120GB Kingston V300 - Toshiba DT01ACA100 1TB - Toshiba DT01ACA200 2TB - 2x WD Green 2TB - Sapphire Pulse AMD Radeon R9 380X - 550W EVGA G3 SuperNova - Chieftec Giga DF-01B - White Shark Spartan X keyboard - Roccat Kone Pure Military Desert strike - Logitech S-220 - Philips 226L
  • Livingroom PC (dad uses): AMD FX 8300 - Arctic Freezer 64 - Asus M5A97 R2.0 Evo - 2x4 GB DDR3 1833 Kingston - MSI Radeon HD 7770 1GB OC - 120GB Adata SSD - 500W Fractal Design Essence - DVD-RW - Samsung SM 2253BW - Logitech G710+ - wireless vertical mouse - MS 2.0 speakers
Link to post
Share on other sites
Posted

Depending on what was wrong with the motherboard, it could have damaged the hard drive.

 

Based on what you already tried, the next step would be trying to install Windows to a different hard drive, if you have a spare one.

NZXT S340 | Ryzen 7 5900X | B550 AORUS PRO V2 | TridentZ RGB 2x8GB 3200 | RTX 4070
Nintendo Switch (2x), Nintendo *New* 3DS, PSP-1000, PSP-2000 (Crisis Core Limited Edition)

MacBook Pro 14 (2021), 16GB RAM, 512GB ROM

Link to post
Share on other sites
Posted
  • Author
Just now, FliP0x said:

Depending on what was wrong with the motherboard, it could have damaged the hard drive.

 

Based on what you already tried, the next step would be trying to install Windows to a different hard drive, if you have a spare one.

Unfortunately I don't have a spare hard drive. My rig has a main ssd and a mass storage HDD. I tried removing them both individually to no avail though. So will I just have to buy a new drive entirely?

Link to post
Share on other sites
Posted

We can't tell for sure, but the next thing I would try to troubleshoot the issue is a new drive.

 

If your CPU has on-board graphics, try booting without the GPU installed, in case that's the problem.

NZXT S340 | Ryzen 7 5900X | B550 AORUS PRO V2 | TridentZ RGB 2x8GB 3200 | RTX 4070
Nintendo Switch (2x), Nintendo *New* 3DS, PSP-1000, PSP-2000 (Crisis Core Limited Edition)

MacBook Pro 14 (2021), 16GB RAM, 512GB ROM

Link to post
Share on other sites
Posted
  • Author
4 minutes ago, FliP0x said:

We can't tell for sure, but the next thing I would try to troubleshoot the issue is a new drive.

 

If your CPU has on-board graphics, try booting without the GPU installed, in case that's the problem.

Unfortunately I'm on a Ryzen 5 3600 so I can't test that

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing Troubleshooting

×