AMD GPU problem, help appreciated

[darealsoulless]

So I bought an RX 560 4GB for 65.00 USD plus 5.00 for shipping and the card arrived and appears to be in good shape physically. I can't see any scratches or gouges or any damage to the PCB, and all the warranty void stickers on the heatsink mounting screws are still intact so I don't believe anyone has ever taken this one apart. It is also clean and the fans work fine. The problem I'm having with it is after the AMD drivers and Adrenalin software installed, I tried to open it to adjust for the little bit of overscan around the edges of my monitor (it's been like that since I got it and is in the "Normal" aspect ratio mode). Anyways, as soon as I try to open that particular software my PC crashes. It has never crashed before (i7 10700, 16gb, 400w psu). The card does have one 6-pin pci-e. I also attempted to startup Rust, the game I got this card to play a bit of, and right before getting to the main menu the system will also crash. By crash I mean the screen will freeze either black or green, and will not reboot on its own.

GPU temps seem fine, utilization is near zero at idle (35C at idle). Nothing seems abnormal except the crashes when I try to do certain things. I did write this post using the card's display outputs and it worked just fine. No artifacts or weird colors going on at all. What do I do to isolate if my GPU is defective? I've seen this problem elsewhere online with AMD cards and was wondering what to do if it is a driver issue. I'm running Windows 11, if that matters. Thanks for any input.

[Lucas_AndosAU]

2 minutes ago, GR1MES said:

So I bought an RX 560 4GB for 65.00 USD plus 5.00 for shipping and the card arrived and appears to be in good shape physically. I can't see any scratches or gouges or any damage to the PCB, and all the warranty void stickers on the heatsink mounting screws are still intact so I don't believe anyone has ever taken this one apart. It is also clean and the fans work fine. The problem I'm having with it is after the AMD drivers and Adrenalin software installed, I tried to open it to adjust for the little bit of overscan around the edges of my monitor (it's been like that since I got it and is in the "Normal" aspect ratio mode). Anyways, as soon as I try to open that particular software my PC crashes. It has never crashed before (i7 10700, 16gb, 400w psu). The card does have one 6-pin pci-e. I also attempted to startup Rust, the game I got this card to play a bit of, and right before getting to the main menu the system will also crash. By crash I mean the screen will freeze either black or green, and will not reboot on its own.

GPU temps seem fine, utilization is near zero at idle (35C at idle). Nothing seems abnormal except the crashes when I try to do certain things. I did write this post using the card's display outputs and it worked just fine. No artifacts or weird colors going on at all. What do I do to isolate if my GPU is defective? I've seen this problem elsewhere online with AMD cards and was wondering what to do if it is a driver issue. I'm running Windows 11, if that matters. Thanks for any input.

I was going to say it didnt have any directX 12 support because the card is a little older. Im not sure what it could be. Maybe try it in a different system if avalible or unistall the drivers and reinstall. you can do this through device manager, thats the easiest way I can think of. 

[An0maly_76]

Counterfeit cards with flashed BIOS chipset ID are becoming very common. Use GPUTech, new version can identify counterfeits now.

[LogicalDrm]

-> Moved to Troubleshooting