Random crashes to desktop while gaming

[ssas]

OS: Windows 10 Pro Build 19043

PSU: Corsair RM850x

Motherboard: Gigabyte X570UD

CPU: R5 3600, Coolermaster Hyper 212x

GPU :Gigabyte RTX 2080 Super Gaming OC

RAM: Corsair Vengeance Black C16 3200Mhz 2 x 8GB

 

Hey guys, I've been experiencing random crashes to desktop while gaming in the last month. Crashes seem to be completely random and happens across all games that I've recently played, namely Prey, Dota 2 and The Outer Worlds. There does not seem to be a pattern to the crashes, sometimes it happens within the first 10-20 minutes of gaming, sometimes its hours before it happens.

 

I've tried the following to no avail:

1. Made sure CPU and GPU at default clocks
2. Updated latest drivers, including clean installs using DDU.
3. Tried different versions of Nvidia drivers
4. Clean Windows install
5. Replaced PSU, the previous PSU, an EVGA GD 700W had been an intermittently clicking noise since the first day that I've built the PC, there was no improvement with a new PSU despite albeit the clicking noise is gone now.

Managed to capture these events on event viewer when it crash while I was playing The Outer Worlds:

 

Information 2:13:28AM

Fault bucket 1164186027309905295, type 5

Event Name: MoAppCrash

Response: Not available

Cab Id: 0

 

Problem signature:

P1: PrivateDivision.TheOuterWorldsWindows10_1.5.696.0_x64__hv3d7yfbgr2rp

P2: praid:App

P3: 0.0.0.0

P4: 00000000

P5: nvwgf2umx.dll

P6: 30.0.14.7111

P7: 60d011a8

P8: c0000005

P9: 00000000007c4c75

P10:

 

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF4E9.tmp.WERInternalMetadata.xml

 

These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_PrivateDivision._dc6983b3ea4346d6c8049681d21458b85b95e_bd4cc000_3fdcf069-a9dd-48b4-827c-81637866e112

 

Analysis symbol:

Rechecking for solution: 0

Report Id: 2bc088d8-5f66-4f7c-b694-5cc3bc78e40e

Report Status: 268435456

Hashed bucket: b83244f086225b44902805061247b58f

Cab Guid: 0

 

Information 2:13:26AM

Fault bucket , type 0

Event Name: MoAppCrash

Response: Not available

Cab Id: 0

 

Problem signature:

P1: PrivateDivision.TheOuterWorldsWindows10_1.5.696.0_x64__hv3d7yfbgr2rp

P2: praid:App

P3: 0.0.0.0

P4: 00000000

P5: nvwgf2umx.dll

P6: 30.0.14.7111

P7: 60d011a8

P8: c0000005

P9: 00000000007c4c75

P10:

 

Attached files:

 

These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_PrivateDivision._dc6983b3ea4346d6c8049681d21458b85b95e_bd4cc000_3fdcf069-a9dd-48b4-827c-81637866e112

 

Analysis symbol:

Rechecking for solution: 0

Report Id: 2bc088d8-5f66-4f7c-b694-5cc3bc78e40e

Report Status: 4

Hashed bucket:

Cab Guid: 0

 

Error 2:13:26AM

Faulting application name: IndianaWindowsStore-Win64-Shipping.exe, version: 0.0.0.0, time stamp: 0x00000000

Faulting module name: nvwgf2umx.dll, version: 30.0.14.7111, time stamp: 0x60d011a8

Exception code: 0xc0000005

Fault offset: 0x00000000007c4c75

Faulting process id: 0x950

Faulting application start time: 0x01d76d0bbbc4d841

Faulting application path: C:\Program Files\WindowsApps\PrivateDivision.TheOuterWorldsWindows10_1.5.696.0_x64__hv3d7yfbgr2rp\Indiana\Binaries\Win64\IndianaWindowsStore-Win64-Shipping.exe

Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvwgf2umx.dll

Report Id: 2bc088d8-5f66-4f7c-b694-5cc3bc78e40e

Faulting package full name: PrivateDivision.TheOuterWorldsWindows10_1.5.696.0_x64__hv3d7yfbgr2rp

Faulting package-relative application ID: App

 

Diagnostics:

1. Ran memtest overnight, nil issues
2. Unigine Heaven ran for hours with nil issues
3. Prime95 churning out FATAL  ERRORs within minutes:

[Wed Jun 30 02:45:29 2021]

FATAL ERROR: Rounding was 0.4991048235, expected less than 0.4

Hardware failure detected running 480K FFT size, consult stress.txt file.

FATAL ERROR: Rounding was 0.4999217036, expected less than 0.4

Hardware failure detected running 480K FFT size, consult stress.txt file.

FATAL ERROR: Rounding was 0.4999954691, expected less than 0.4

Hardware failure detected running 480K FFT size, consult stress.txt file.

FATAL ERROR: Rounding was 0.4973672945, expected less than 0.4

Hardware failure detected running 480K FFT size, consult stress.txt file.

FATAL ERROR: Rounding was 0.4996067201, expected less than 0.4

Hardware failure detected running 480K FFT size, consult stress.txt file.

Self-test 480K passed!

Self-test 480K passed!

Self-test 480K passed!

Self-test 480K passed!

Self-test 480K passed!

Self-test 480K passed!

Self-test 480K passed!

 

Wondering if I have enough evidence to suggest that is solely an issue with the CPU as I do not have hardware sitting around to swap components to confirm if its definitely an issue with the CPU. Suggestions from the community is much appreciated.

 

Thanks!

[Seamus X]

Did you change the voltage settings on your cpu or dram? If the voltage is too low, then the system crashes under intense loads.

It happens very often if undervolt gone too far.

[ssas]

Everything is at stock at the moment, however perhaps I'll try to bump up the CPU and DRAM voltages and see if that helps. Unfortunately the crashes are really random and unpredictable, will be hard to reproduce. I'll game for a bit and report my results with increased voltages. 

[Seamus X]

46 minutes ago, ssas said:

Everything is at stock at the moment, however perhaps I'll try to bump up the CPU and DRAM voltages and see if that helps. Unfortunately the crashes are really random and unpredictable, will be hard to reproduce. I'll game for a bit and report my results with increased voltages. 

Just realize you had a ryzen cpu,  Corsair Vengeance ram could cause some problem on ryzen sometimes. I had ryzen 2700x one time, and the corsair memory just keep on crashing, don't know whhy. I switched to hyperx afterwards. But increase the voltage on ram should help with stability issue, the cpu voltage should not be the problem.