Computer blue screen / failure. HELP is NEEDED

[itsMoony]

I was gone for the last month to Europe and when I came back my pc was fine. I used it for 2 days and nothing. Now for the last day it has been freezing randomly, about every hour or two, and either just restarting in front of me, or giving me a blue screen that says "Your device ran intoo a problem and needs to restart. We're just collecting some error info, and then we'll restart for you." 

 

For some reference I've updated all my drivers, updated windows, checked for updates for everything I can remember, ran HWMonitor to see if temperatures were the problem, I also changed my Thermal Paste in the case it was some type of cpu failure. I also completed the steps in this following video. (that is also exactly what my error looks like) - Specs listed below video

 

My specs are 

Motherboard: ASUS Z170-AR 

CPU: Intel I7-6700k

Graphics Card: GeForce GTX 1060 6GB

Ram: Ballistix 16GB

 

Thank you for the help and hopefully we can find a solution... 

[owwnoooo]

Did it happen many times or only once?

 

[SorryBella]

11 minutes ago, itsMoony said:

giving me a blue screen that says "Your device ran intoo a problem and needs to restart. We're just collecting some error info, and then we'll restart for you."

You need the error code down below, next to the QR code. this isnt helping much.

 

Also, full specs would help immensely too.

[itsMoony]

6 minutes ago, owwnoooo said:

Did it happen many times or only once?

 

This is the 5th time within the last 24 hours

[itsMoony]

 

6 minutes ago, SorryClaire said:

You need the error code down below, next to the QR code. this isnt helping much.

 

Also, full specs would help immensely too.

 

What else would you need? I don't usually lists specs like this lol 

 

Here is the best picture I got, the error message does not stay very long 

[Bitter]

You're going to need to get the crash log and post it.

[owwnoooo]

you need those strings in the photo. And your complete list specs so we can help.

 

if you can boot into windows try and get the crash log. It will have some useful information about why it BSODed

3 minutes ago, itsMoony said:

 

 

What else would you need? I don't usually lists specs like this lol 

and if you can boot into windows try to get the log of the BSODs , it will have some information

 

Here is the best picture I got, the error message does not stay very long 

 

[SorryBella]

1 minute ago, itsMoony said:

I don't usually lists specs like this lol 

Its super helpful to know that, this is no time to be insecure of potato PCs.

[itsMoony]

6 minutes ago, Bitter said:

You're going to need to get the crash log and post it.

Hopefully I posted that right

myEvents.evtx

[Anghammarad]

when in windows again ... 

 

open a command shell as administrator and run the command : 

 

CHKDSK /F /R

reboot

 

again open a command shell as administrator and run the command : 

sfc /scannow

 

if this doesn't fix

 

back to the command shell:

 

dism.exe /online /cleanup-image /restorehealth
dism.exe /online /cleanup-Image /startcomponentcleanup /resetbase

 

reboot

Command shell: 

sfc /scannow

 

if this doesn't help, clean install... 

 

 

[itsMoony]

5 minutes ago, SorryClaire said:

Its super helpful to know that, this is no time to be insecure of potato PCs.

Motherboard: ASUS Z170-AR 

CPU: Intel I7-6700k

Graphics Card: GeForce GTX 1060 6GB

Ram: Ballistix 16GB DDR4 2460

HDDs: ST2000DM008-2FR102 500GB  &&   WDC WD6400AAKS-65A7B0 2TB

 

I hope I got everything? I'm not sure if I missed anything.

 

[itsMoony]

10 minutes ago, owwnoooo said:

you need those strings in the photo. And your complete list specs so we can help.

 

if you can boot into windows try and get the crash log. It will have some useful information about why it BSODed

 

just posted the crash log in the other message 

[SorryBella]

10 minutes ago, itsMoony said:

Hopefully I posted that right

myEvents.evtx 6.07 MB · 0 downloads

wrong place to find a blue screen log, you need to find it on minidump folder. the directory is:

C:\Windows\Minidump

the filetype is .dmp. Post the latest one.

[itsMoony]

1 minute ago, SorryClaire said:

wrong place to find a blue screen log, you need to find it on minidump folder. the directory is:

C:\Windows\Minidump

the filetype is .dmp. Post the latest one.

Okay now that should be it.

053021-10703-01.dmp 053021-11531-01.dmp

[itsMoony]

23 minutes ago, Anghammarad said:

when in windows again ... 

 

open a command shell as administrator and run the command : 

 

CHKDSK /F /R

reboot

 

again open a command shell as administrator and run the command : 

sfc /scannow

 

if this doesn't fix

 

back to the command shell:

 

dism.exe /online /cleanup-image /restorehealth
dism.exe /online /cleanup-Image /startcomponentcleanup /resetbase

 

reboot

Command shell: 

sfc /scannow

 

if this doesn't help, clean install... 

 

 

I did just that, so let's hope that was a solution...

[SorryBella]

9 minutes ago, itsMoony said:

Okay now that should be it.

053021-10703-01.dmp 460 kB · 0 downloads 053021-11531-01.dmp 413.31 kB · 0 downloads

yeah, ntoskrnl and win32kernel.sys. Either a memory (RAM) issue, a drive issue, or software issue. For software, @Anghammaradpretty much summarized what i would do, for drives, check drive health through crystaldiskmark, for memory, check your memory through something like memtest86.

[ndesign.ie]

Few things:

Delete pagefile.sys / hiberfile.sys

Do as Anghammarad said

Uninstall recent updates, have janked previous laptop on me

System Restore to a previous date date

 

This looks like a windows update issue to me

[itsMoony]

1 hour ago, SorryClaire said:

yeah, ntoskrnl and win32kernel.sys. Either a memory (RAM) issue, a drive issue, or software issue. For software, @Anghammaradpretty much summarized what i would do, for drives, check drive health through crystaldiskmark, for memory, check your memory through something like memtest86.

i did all that, and hopefully things are all good now

[itsMoony]

1 hour ago, ndesign.ie said:

Few things:

Delete pagefile.sys / hiberfile.sys

Do as Anghammarad said

Uninstall recent updates, have janked previous laptop on me

System Restore to a previous date date

 

This looks like a windows update issue to me

thank you i will try to do that

[SorryBella]

9 minutes ago, itsMoony said:

i did all that, and hopefully things are all good now

...but what i asked is just status check, see if things are okay or its just going to shit. You should tell me whats the result of your 2 endeavors i point out.

[itsMoony]

40 minutes ago, SorryClaire said:

...but what i asked is just status check, see if things are okay or its just going to shit. You should tell me whats the result of your 2 endeavors i point out.

I ran through the 3 tests and 0 errors. Drive was all okay, software was okay too, and memory was okay as well. 0 errors for all 3.

[itsMoony]

6 hours ago, SorryClaire said:

...but what i asked is just status check, see if things are okay or its just going to shit. You should tell me whats the result of your 2 endeavors i point out.

yeah it just happened again and I've went through all the fixes that all of you guys listed.

[ndesign.ie]

Shame it happened again, now looks like it's an updated driver(go generic is possible to see if appears again or more likely motherboard fault, possible surge from router to NIC, if wired connection.

 

A lot of IF's. I would look at the power supply also, clean everything with alcohol, check clearances.