04 error code

[Raedra363]

Hi everyone i recently bought a secondhand motherboard from someone an ASUS STRIX x570 and i took it to my local microcenter to test bench it and once we got everything in place we couldnt get it to post all we ever got was the error code 04.  Any ideas whats going on or what i can do to fix it?

 

[SorryBella]

What CPU are you guys using to boot the board?

[Raedra363]

the tech rep was using a ryzen 1700 that he used for bios flashing as needed

 

[SorryBella]

2 minutes ago, Raedra363 said:

the tech rep was using a ryzen 1700 that he used for bios flashing as needed

 

Tell him to try the 2000 series instead, something like a 2200G. Some X570 board doesnt have any form of support for the 1st gen Ryzen.

[Raedra363]

i currently have a 2700 do you think thatll have any issues?

 

[SorryBella]

6 minutes ago, Raedra363 said:

i currently have a 2700 do you think thatll have any issues?

 

It should support it out of the box if its not a dead bios chip or bad bios profile (the former you need to RMA, the latter you can fix by resetting CMOS by shorting the CMOS_RESET Jumper or taking off the CMOS battery)

[Raedra363]

alright ill give it a shot when i rebuild my pc next weekend 

 

[svmlegacy]

11 minutes ago, Raedra363 said:

i currently have a 2700 do you think thatll have any issues?

 

https://rog.asus.com/ca-en/motherboards/rog-strix/rog-strix-x570-e-gaming-model/helpdesk_cpu

[SorryBella]

Just now, svmlegacy said:

https://rog.asus.com/ca-en/motherboards/rog-strix/rog-strix-x570-e-gaming-model/helpdesk_cpu

He owns the 570-F i believe. The E doesnt come with a debug LED.

[svmlegacy]

12 hours ago, SorryClaire said:

He owns the 570-F i believe. The E doesnt come with a debug LED.

Point stands. I've never seen an Asus X570 board that supports Summit Ridge. Check QVL.