Asus ROG Strix Prebuilt Internet Problems

KoroKyblin · April 4, 2021

So recently my computer died and my fiancee bought me this computer from Newegg after going through my iPad and finding the parts I was looking for (which at the time the prebuilt was cheaper than buying all the parts and building.) And while I am surprised with the computer and it does everything I need it to do, and even under full stress stays under 75 degrees with its lack of cooling, one thing is not working properly. After around an hour or so of playing Overwatch and closing the game my internet starts stuttering. Speedtests show it droping from the 200s to 30-50 and even as low as 8-10 and it STAGGERS. I can visually see it just stop at a speed for a few seconds and then jump up or down to a different one. Restarting the computer fixes this problem but this is the only situation I've encountered so far that results in this situation. I updated drivers through device manager and still didn't help. I even tried connecting to WiFi and it affects both ethernet and Wifi performance. I am not really sure what else to do. I've had this computer for about 2 weeks and only noticed the issue in the last few days. The only change I made in those few days was honestly changing my graphics in game from ultra to epic in Overwatch. The computer is a ROG Strix GL10DH-NB551 Processor is an AMD Ryzen 5 3400G, 8 GB of RAM (I haven't had the money to order a new kit yet), GTX 1650, and power supply is a 500W but not sure the model or rating.

I have done a little research and noticed people on Asus forums mentioning overclocking could be drawing too much power, which I'm not doing any overclocking but I wanted to add that I have stressed tested everything as I wanted to see how the single intake fan handled cooling everything and even after the stress testing I did not have any issues so I can't foresee how this could be the same issue, if under both full cpu and gpu load it isn't "drawing enough power to affect the network adapter" but running Overwatch does. This is the only device in my home that has this problem, and like I mentioned restarting the computer fixes it, which only takes about a minute to do, but it can be an inconvenience because sometimes I just leave to check something in another game and plan on going back for more rounds but have to restart before I can. Any help would honestly be great as I'm completely lost as to why this is happening. It's honestly a great computer otherwise and is performing well and getting FPS well above what other sites are saying it should be getting.

lcboboy · April 4, 2021

Hi! so i cant really tell if this is wifi or ethernet sorry if you mentioned it i might not have noticed

KoroKyblin · April 7, 2021

It is actually both, I completely forgot to check this, but I think I figured out the problem, someone on Reddit suggested going to Realtek's website and downloading the driver from there and installing it because Windows doesn't download the updated drivers. I gave it a shot and thus far it seems to have worked and actually downloaded a newer driver. I thought Windows would have downloaded the most recent when I tried to update it but it was actually several versions behind.

Edit: So after a few days of no problems, the problem has returned, not to as severe of a degree but still enough to be problematic. I only noticed it because I decided while I was watching a Youtube video to run the test. There was no signs of problems so it was really just a random thing, but it happened. I restarted my browser and only had the test open with the same result and even left for a few hours and came back to see if maybe it was just something else causing the problem this time, but no, it was still there and upon restarting it fixed it. I did however later download some Steam games and decided to run the test and see how the results were going and while downloading the test results mimic the exact same results I get after playing Overwatch for a long period of time. Is there something Overwatch could be doing after closing that could be causing this? Or a way to see if something on my computer may be pulling bandwith? It just seems so strange. I tested a few offline games for extended periods of times before and after I thought I had found a fix and they didn't have this affect. I only tested this because I had seen on Asus forums that some people had experienced similar problems with overclocking pulling too much power, and though I had stressed tested several times, I thought it didn't hurt to try an actual game in case there was a chance a stress test and actual game usage would be different. But finally, the only thing that causes this affect, and causes it to last until restart is Overwatch. One of two online games I play regularly and the one that is actually graphic intense and the other can be ran on a potato. I could seriously use some help if anyone has any.