LiveKernelEvent Code 117 Causing System Crash

[CaseySean01]

Hello everyone,

 

I have recently been having an issue causing a system "crash" with very strange symptoms. When this crash happens, windows will freeze, audio in background will keep playing, I can move my mouse and interact with certain things but it is very limited. Another strange symptom is that the Windows clock stops updating and then about 5-10 minutes later the crash will happen. After this crash, about 50% of the time I will be unable to restart the computer from the OS, and a hard reset is required. The other 50% of the time, I can restart from the OS, and checking Reliability History afterwards shows a hardware error with the following details... EventViewer also shows a Warning that the display driver has stopped responding and has successfully recovered, points to nvlddmkm, which is seen in Reliability History.

 

Description
A problem with your hardware caused Windows to stop working correctly.

 

Problem signature
Problem Event Name:    LiveKernelEvent
Code:    117
Parameter 1:    ffffe087338b7460
Parameter 2:    fffff807902171c0
Parameter 3:    0
Parameter 4:    514
OS version:    10_0_19042
Service Pack:    0_0
Product:    256_1
OS Version:    10.0.19042.2.0.0.256.48
Locale ID:    4105

 

Extra information about the problem
Bucket ID:    LKD_0x117_Tdr:3_TdrBug:575504_TdrVTR:0_IMAGE_nvlddmkm.sys_Pascal
Server information:    fe105004-c35c-42aa-8dc6-96a8a7d4d7eb
 

Here is what I have tried...

 

- Complete clean re-install of Windows 10 Professional 64-Bit.

- Swapped M.2 SSDs in between installs to rule out issues with SSD.

- Run sfc /scannow, found integrity violations before and after reinstall, did not fix freezing issue.

- Complete memory diagnostics using MemTest86, no errors found.

- Turned off hardware acceleration in Google Chrome.

- BIOS up to date.

- M.2 SSDs firmware up to date.

- Changed power setting in NVIDIA Control Panel from Optimal power to Adaptive

- Rolled back NVIDIA drivers to September, 2020

- NVIDIA Studio Driver

- Complete DDU of drivers and reinstall

- Swapped GPU from MSI GeForce RTX 2080Ti Ventus OC to ASUS GeForce GTX 1060 (confirmed issue happens on both cards)

 

Please see attached for specifications and screenshots. I have tested with two graphics card, MSI GeForce RTX 2080Ti Ventus OC, ASUS GeForce GTX 1060 3GB which is why there may be a discrepancy between the specifications. I know of another user on this forum that has the identical issue as me, same symptoms, same hardware failure error code. 

 

speccy.txt

[CaseySean01]

@Drachenmaetzler I have created this new thread with updated information. Can you please post the screenshot showing your error code? Thank you!

[HerbalGENIE]

Following!

I myself have noticed these issues aswell, I first noticed this a couple weeks ago with POE. I have reinstalled drivers and windows, cleaned and inspected my GPU and CPU. I have a Ryzen 7 2700, 2060 super, 32 GB, 1tb NVMe ssd pro, 500gb PNY ssd. I am experiencing this more and more with other games too.


 

[CaseySean01]

12 hours ago, HerbalGENIE said:

Following!

I myself have noticed these issues aswell, I first noticed this a couple weeks ago with POE. I have reinstalled drivers and windows, cleaned and inspected my GPU and CPU. I have a Ryzen 7 2700, 2060 super, 32 GB, 1tb NVMe ssd pro, 500gb PNY ssd. I am experiencing this more and more with other games too.


 

Please double click on the hardware error and provide error code and details.

[HerbalGENIE]

On 3/8/2021 at 6:36 AM, CaseySean01 said:

Please double click on the hardware error and provide error code and details.

its the exact same error as shown in those images.

[CaseySean01]

21 hours ago, HerbalGENIE said:

its the exact same error as shown in those images.

Sorry for the late response, it's been a busy work week. If the error you are experiencing is identical to mine, please do the following. 

 

- Uninstall NVIDIA GeForce drivers using DDU with the option to disable Windows automatic driver updates in options menu.

- After restarting, install newest NVIDIA drivers (specifically 461.72 - after checking the changelog there is a fix mentioned for random TDR, which is the issues we have been facing).

- If you are using Logitech G Hub, make sure it is entirely up to date (unrelated, but I performed both of these changes at once and cannot narrow it down to specifically one or the other.

 

After doing the above, I have not had a crash since February 25th. Please go ahead and try these and let me know how it goes.

[deadshadow]

Hi! I'm having the same issue, but I'm using a Radeon RX 580. I have tried several times to clean install windows and it keeps happening. Yesterday I tried using DDU and installing latest stable drivers but it's all the same. Got any hint about it?

[CaseySean01]

39 minutes ago, deadshadow said:

Hi! I'm having the same issue, but I'm using a Radeon RX 580. I have tried several times to clean install windows and it keeps happening. Yesterday I tried using DDU and installing latest stable drivers but it's all the same. Got any hint about it?

DDU your current drivers, make sure to have the option selected to stop Windows from installing drivers automatically. Install older version of AMD drivers from when you weren't experiencing this while you wait for updated drivers to fix it. Check changelogs for each driver update released to see if they have released a random TDR fix. Post picture of Reliability History error codes.

[Drachenmaetzler]

Hey CaseySean01,

 

Sorry for not responding for a while.

Update on my side:

No more crashes since that driver update, except for "asuscomservice" causing my pc to do almost the same thing.

It's probably related to some ASUS gpu tweak tool or rgb manager. I got rid of it by stopping and deleting the service via cmd.

Deleted the folder it was saved in. No crashes since. Seems like it's resolved now. FINALLY!

 

 

[CaseySean01]

2 hours ago, Drachenmaetzler said:

Hey CaseySean01,

 

Sorry for not responding for a while.

Update on my side:

No more crashes since that driver update, except for "asuscomservice" causing my pc to do almost the same thing.

It's probably related to some ASUS gpu tweak tool or rgb manager. I got rid of it by stopping and deleting the service via cmd.

Deleted the folder it was saved in. No crashes since. Seems like it's resolved now. FINALLY!

 

 

Hey, I stopped having this crash and then made the mistake of updating graphics driver and other drivers via ASUS Armoury Crate. Crash came back, so I reverted back to older graphics driver and the crash is still occurring. I definitely think this is something to do with ASUS. Can you please post exactly what you did with the ASUS services and whatnot? I have ASUS bloatware installed because I have an ASUS motherboard, you probably have it installed because of your ASUS graphics card.

[Drachenmaetzler]

Either try this : "Run msconfig and look for asComSvc service under the services tab and disable it. You can also check the Registry, search asComSvc and remove it (or remark it) from the Run heading. "

 

If you're running AI suite , uninstall it. (Don't know the porcess, as I didn't have that installed- apparently it doesn't come with an uninstaller)

I don't know how important the asus services are in your case. Since I'm not using an ASUS Mobo.

 

Or do it like me:

 

Uninstall all ASUS software you may have installed. (for me AXSP and GPU Tweak II, myabe the Aura RGB manager) C:\Programms *(x86)* \ASUS etc.

 

Open up your CMD as admin.

sc stop asComSvc

 then

sc delete asComSvc

 

and restart.

 

Hope that solves it for you.

 

[CaseySean01]

On 4/21/2021 at 1:18 PM, Drachenmaetzler said:

Either try this : "Run msconfig and look for asComSvc service under the services tab and disable it. You can also check the Registry, search asComSvc and remove it (or remark it) from the Run heading. "

 

If you're running AI suite , uninstall it. (Don't know the porcess, as I didn't have that installed- apparently it doesn't come with an uninstaller)

I don't know how important the asus services are in your case. Since I'm not using an ASUS Mobo.

 

Or do it like me:

 

Uninstall all ASUS software you may have installed. (for me AXSP and GPU Tweak II, myabe the Aura RGB manager) C:\Programms *(x86)* \ASUS etc.

 

Open up your CMD as admin.

sc stop asComSvc

 then

sc delete asComSvc

 

and restart.

 

Hope that solves it for you.

 

Hey thanks so much for the response. After disabling ASUS Com service, it didn't seem to fix the issue. I did however use ASUS Armoury Crate to check for updates and after updating their ASUS HAL Central driver, it has now been 8 days since the crash. I am now 100% convinced that ASUS and their garbage software are the culprits. 

[Drachenmaetzler]

welp, I'm back to having crashes....

idk what it is but I'm suspecting some crashes may have broken some windows updates.

 

[CaseySean01]

16 minutes ago, Drachenmaetzler said:

welp, I'm back to having crashes....

idk what it is but I'm suspecting some crashes may have broken some windows updates.

 

Yeah same here unfortunately. I still think NVIDIA is the culprit. If you're worried about Windows being broken it might be worth uninstalling some updates or running the sfc /scannow command.

[Drachenmaetzler]

Yeah, Windows says it's healthy (scannow , etc)

I just recently had a Livekernel error 117 and rather ironically found your BleepingComputers post on the issue.

Currently updating windows again and might do a DDU removal of my nvidia driver and do a clean install.

Past crashes/freezes were all the same "unexpected" windows shutdown errors in the reliability app.

 

[Nicklashug]

Hi, I'm also having this problem on my system using a RTX 2080 and Ryzen 7 3700X.

For me the screen goes black and computer fans runs full.

 

I recently sent the GPU back to the seller for testing but they couldn't find any problems with it.

I thoght uinstalling all ASUS software helped but after around a month without any issues the black screen crashing returned.

It happends quite often now every 20-60 minutes even when the computer is just siiting idle.

 

[CaseySean01]

19 hours ago, Drachenmaetzler said:

Yeah, Windows says it's healthy (scannow , etc)

I just recently had a Livekernel error 117 and rather ironically found your BleepingComputers post on the issue.

Currently updating windows again and might do a DDU removal of my nvidia driver and do a clean install.

Past crashes/freezes were all the same "unexpected" windows shutdown errors in the reliability app.

 

Yes, I would go through and try all the steps outlined by the very helpful user over on the BleepingComputers forum thread. 

 

I have the same issue where 99% of the crashes would not result in a LiveKernel error, but it would just show as an unexpected shutdown. I would occasionally get a crash that I was able to restart through Windows and it would show up as a hardware error LiveKernel 117.

 

5 hours ago, Nicklashug said:

Hi, I'm also having this problem on my system using a RTX 2080 and Ryzen 7 3700X.

For me the screen goes black and computer fans runs full.

 

I recently sent the GPU back to the seller for testing but they couldn't find any problems with it.

I thoght uinstalling all ASUS software helped but after around a month without any issues the black screen crashing returned.

It happends quite often now every 20-60 minutes even when the computer is just siiting idle.

 

I suggest both of you try the steps below:

 

Here is what I think has helped me in the most from high priority items to low priority:

• DDU your NVIDIA driver, make sure to use latest version of DDU and to select the option that stops Windows from updating your driver.
• Install 461.72 driver ONLY, skip any NVIDIA 3D and GeForce Experience crap (you can do this through the custom installation rather than express). I have had the most success with this driver specifically.
• Update Windows cumulative updates if necessary - do not use Windows to update your drivers.
• Update your motherboard BIOS and chipset only from either AMD or your motherboard manufacturer.
• Finally, remove all of the ASUS bloatware off of your computer for good - it causes more issues than it helps.

Here is what I've found to maintain some stability - if you find that you are not experiencing crashes after making certain changes, leave your computer the way it is. Do not touch drivers, pause Windows updates, and check your Windows reliability history. I have found that there is a state in which the computer will not crash but touching any one driver or setting will set it off and start crashing again multiple times per day. Inconvenient? Yes, but I'd rather have a functioning computer.

[HongPhuc]

On 5/14/2021 at 2:38 PM, Nicklashug said:

Hi, I'm also having this problem on my system using a RTX 2080 and Ryzen 7 3700X.

For me the screen goes black and computer fans runs full.

 

I recently sent the GPU back to the seller for testing but they couldn't find any problems with it.

I thoght uinstalling all ASUS software helped but after around a month without any issues the black screen crashing returned.

It happends quite often now every 20-60 minutes even when the computer is just siiting idle.

 

You should try to turn off Asus Computer Service and Asus Ai Service. In my case,it's all about  Asus service is the problem, turn it off so my computer isn't  crashed anymore