Random computer freezes

[Oli515]

Hey everyone,

 

I got a problem with my PC.

 

It all started a bit after upgrading to a new system. My PC kinda freezes at random times, mostly while watching twitch and/or youtube. It kinda feels like my explorer crashes, since I can still move my mouse, but cant interact with explorer. sometimes I can close other tabs which are open. If I manage to get into taskmanager fast enough and restart the explorer.exe the problem fixes itself. Sometimes it doesn't. 

I already had memtest86 run for 6 hours, no problem. Also I had a CPU stresstest running, no problem either. 

Since I thought it might be a drive problem, I already replaced my 970 Evo SSD with a 980 pro (I also wanted the Gen4 speed)

Since it may be important, here my setup:

AMD Ryzen 3700X
32 GB Trident Z RGB RAM 3600
ROG Strix X570-E Gaming 
ROG RTX 2070 Super
Corsair RM650 

NZXT H710i 
Main SSD: 980 pro
Secondary SSD: Kingston 1 TB SA2000M81000G

HDDs: 2 Old Sata Samsung drive which barely ever run

 

So it could be a mainboard issue. But someone told me he read on google that it could be a software issue. I am using chrome for watching stuff with frankerfaceZ, darkmode and adblock running als extensions. in the background I got NZXT Cam and steam running in the background and used to have the asus rog software for managing the RGB stuff (even tho its not running currently).

So do you guys think its a hardware or software issue? Can anyone help my with anything I can try?

 

Thanks in advance!

[TechNurd]

have you tried using chrome or other browsers?

 

definitely sounds like a software issue to me. i would just do a clean install of windows if the problem persists.

[Ashleyyyy]

are you jsut running normal windows 10? there was a bug recently in insider builds of it that had explorer.exe crashes... 

 

 

i'm assuming you are running normal Windows here, try to turn off XMP/your memory OC and then see if ti still happens. 

[Oli515]

14 hours ago, Ashley xD said:

are you jsut running normal windows 10? there was a bug recently in insider builds of it that had explorer.exe crashes... 

 

 

i'm assuming you are running normal Windows here, try to turn off XMP/your memory OC and then see if ti still happens. 

Already tried changing and turning XMP Off, nothing changed.

 

Yeah I installed Windows 10 pro via a USB Stick I created using the media creation tool. Both times fresh download.

[Oli515]

15 hours ago, TechNurd said:

have you tried using chrome or other browsers?

 

definitely sounds like a software issue to me. i would just do a clean install of windows if the problem persists.

Already did a clean install of Windows with my new SSD. Yeah I will try running another browser for a while.

[Oli515]

So its been a while. I started using Microsoft Edge instead of Chrome and first, everything worked, not crashes...then I had one crash like one or two days ago and then today a crash when I was watching a youtube video and opened up twitch. I guess software problem is becoming more unlikely. At least the browser is unlikely I guess.