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USB disconnection problem on alienware devices

HummusCake
By HummusCake
in Troubleshooting
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I have a Presonus audio box that i use to power my microphone but its impossible to use since it keeps disconnecting from the usb ports, on all 4 of my laptop ports and graphics amplifier ports. it works perfectly fine with my chromebook and other laptops but not mine, what can i do to fix this? could be a windows problem?

Pc value: 9999999$. Alienware 15 r2: 16GB Ram ddr3, Intel Core i-7 4110HQ @ 3.5ghz, gtx 970m, 1 TB HDD *for games*, 120GB SSD *for windows*.

fastest boot time, 6.5 seconds

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