super underperfoming. (SOLVED)

[ZylosHQ]

Thanks for the help guys, it somehow ended up solving itself when I booted my pc this morning. Have a great day.



Hey, I just bought myself a brand new system and I've noticed major performance issues, the computer is less than 24 hours old and I have only installed the basics (steam,battle net, discord and games)
I ran a UserBenchmark test and it's showing that my computer is performing in the 12th percentile, my question is, should I try to resolve this on my own (and if so, how?) or should I refund the computer (which according to Swedish law, I have 60 days to do so and the company must issue me a full refund -/+ shipping costs)

 

https://www.userbenchmark.com/UserRun/34622068

CineBench Score: 

https://gyazo.com/f1676cdb15af518212704d8e3132bd4b

 

 

Parts:

Intel Core i7-10700K

RTX 2070 Super

960 NVME

32gb Kingston HyperX 3200mhz DDR4.

ASUS ROG Strix B460-F GAMING

 

In my opinion, I should get more than a 190 fps average in games likes CS:GO and Valorant, as I was able to do so with my old rig (i7-6700, GTX 970, 16gig ddr4)

Yes, the RAM is running in dual channel.

Purchased from Komplett.se (Swedish company, bought there before with no issues and never had an issue with returning a product either, even tho the bad reviews.)

 

Quick responses appreciated.

-Zylos 

[Roswell]

UserBenchmark is awful and not a reliable source of information.

 

That said... Your Cinebench score is lower than it should be. If you're at stock settings you should be around at least 4900 or so. What are your temperatures while running Cinebench?

[eeeee1]

Using UserBenchmark is kinda like using Wikipedia while in university

[ZylosHQ]

4 minutes ago, Vitamanic said:

UserBenchmark is awful and not a reliable source of information.

 

That said... Your Cinebench score is lower than it should be. If you're at stock settings you should be around at least 4900 or so. What are your temperatures while running Cinebench?

Around 90c, with a CM Hyper H411R ARGB fan.

[ZylosHQ]

Just now, eeeee1 said:

Using UserBenchmark is kinda like using Wikipedia while in university

Granted, it's not a good source of information, but my FPS in games like CS:GO is very low.

[Roswell]

5 minutes ago, ZylosHQ said:

Around 90c, with a CM Hyper H411R ARGB fan.

Is that after a spike to 100c or is 90c the highest it goes?

 

If 90c is the highest it goes then your issue points to a configuration error in BIOS. Try unplugging the power cord and pulling the CMOS battery for 10 minutes. Boot back up and don't change anything, keep it stock and run the benchmark again. 

 

Also just to make sure... have you undervolted at all?

[ZylosHQ]

Just now, Vitamanic said:

Is that after a spike to 100c or is 90c the highest it goes?

 

If 90c is the highest it goes then your issue points to a configuration error in BIOS. Try unplugging the power cord and pulling the CMOS batter for 10 minutes. Boot back up and don't change anything, keep it stock and run the benchmark again. 

 

Also just to make sure... have you undervolted at all?

I have not done any overclocking as that would void my warranty per the contract i signed.

[Fasauceome]

2 minutes ago, ZylosHQ said:

I have not done any overclocking as that would void my warranty per the contract i signed.

If you don't tell anyone you overclocked your CPU there's no way for them to know

[Roswell]

3 minutes ago, ZylosHQ said:

I have not done any overclocking as that would void my warranty per the contract i signed.

It’s still worth trying the CMOS reset since overclocking isn’t the only thing that could cause this.

[Blueaid]

Was there a plastic cover on the heat sink you forgot to take off

[ZylosHQ]

28 minutes ago, Blueaid said:

Was there a plastic cover on the heat sink you forgot to take off

negative

[ZylosHQ]

33 minutes ago, Vitamanic said:

It’s still worth trying the CMOS reset since overclocking isn’t the only thing that could cause this.

I probably have to check that out, but it's a brand new pc.

[eeeee1]

1 hour ago, ZylosHQ said:

Granted, it's not a good source of information, but my FPS in games like CS:GO is very low.

well know this, csgo is heavily cpu bound and single core performance matters more than core count

[ZylosHQ]

2 hours ago, eeeee1 said:

well know this, csgo is heavily cpu bound and single core performance matters more than core count

an i7-10700k should still manage 240+ fps

[eeeee1]

3 minutes ago, ZylosHQ said:

an i7-10700k should still manage 240+ fps

well if you told us earlier you had this cpu...

 

so to be clear. Is your system actually getting low fps in csgo or is userbenchmark telling you that it will be low?

[ZylosHQ]

20 minutes ago, eeeee1 said:

well if you told us earlier you had this cpu...

 

so to be clear. Is your system actually getting low fps in csgo or is userbenchmark telling you that it will be low?

All the parts are listed in the benchmark, my bad for not being more clear,, and yes, i am getting anywhere from 90-200 fps and the game stutters.