Gaming PC crashing

[bzeall13]

Hi Guys,

Looking for some thoughts on troubleshooting an issue I am having, I built my PC about 3-4 months ago and all has been stable up until last weekend.

The machine started crashing. To describe it: the screen blanks out and then you hear the machine restart.(No BSOD at all).

Now it is quite random and I can go most of the way through the day with out a crash, then I may have 3 or 4 in a row.

 

Looking in the event logs doesn't really give me any clues.

 

The two errors are:
 

The description for Event ID 56 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

ACPI
2

The message resource is present but the message was not found in the message table

 

and

 

 

The previous system shutdown at 3:17:15 PM on ‎15/‎10/‎2020 was unexpected.

 

Machine Spec:

CPU: Intel core i7 10700k

Cooler: Cooler Master MasterLiquid ML360R ARGB AIO Liquid CPU Cooler

GPU: Asus GTX 1070

PSU: Cooler Master MWE 750W Gold Fully Modular Power Supply

MB: Gigabyte Z490 AORUS ELITE AC LGA 1200 ATX Motherboard

RAM: Corsair Vengeance RGB PRO 32GB (2x 16GB) DDR4 3200MHz Memory - Black

m.2: Samsung 970 EVO Plus 250GB NVMe 1.3 M.2 (2280) 3-Bit V-NAND SSD - MZ-V7S250BW

 

 

So far I have done the following troubleshooting:

-Update all drivers including bios (version F4)

-clean installed Nvidia drivers

-Ran windows memory diagnostics - came back all clean

-reseated RAM

-swapped RAM sticks around (same channel)

-pulled out all cables from the modular power supply and replugged

-Reinstalled Windows (keeping files option that downloads the ISO and reinstalls windows)

 

I have monitored Temps on the machine, CPU is always below 30 degrees Celsius unless in game (crashes can occur at both idle and has happened when launching a game)

GPU temps are normal and max around 70-75 degrees in game.

 

I am starting to run out of idea's as to where to look next. Any help would be appreciated.

 

Cheers Brendan

 

event viewer.csv

[Moonzy]

instant crash normally means power delivery issue

could be PSU, motherboard VRM, or CPU itself that is faulty

 

is the PSU intake choked?

under what kind of load does the crash occur? gaming or browsing?

 

tried stress test CPU? u can use cinebench R20

RAM you can test with memtest86, and GPU with unigine heaven/valley (on highest settings)

[ItsMeSpiny]

1 hour ago, Moonzy said:

instant crash normally means power delivery issue

could be PSU, motherboard VRM, or CPU itself that is faulty

 

is the PSU intake choked?

under what kind of load does the crash occur? gaming or browsing?

 

tried stress test CPU? u can use cinebench R20

RAM you can test with memtest86, and GPU with unigine heaven/valley (on highest settings)

There's a good chance that its the power supply 

[bzeall13]

Crashed occur at idle or minimal usage most of the time. Only 2 or 3 have been under load.

I will try the mentioned tests and see.

[ReflexArc]

Hi @bzeall13, I am having the same issue with an i7-10700k and a Gigabyte Aorus Ultra motherboard. Did you ever figure out what your issue was?

 

There's a windows option to not automatically restart, I turned that off to confirm that I'm now getting hard hangs and not just instant restarts. I've tried most of the troubleshooting steps that you have tried. Additionally, I ran sfc scannow which did find corrupted windows files and seemed to be linked to the problem going away for about 5 days. But the PC crashed overnight while idle again (which is when it has usually been crashing) last night.

 

In my researching I have also seen that perhaps there is something power related going on. I have an RM1000X PSU so I really doubt it's the PSU itself--might be that I have it plugged directly into the wall in my apartment. I'm planning to at least get a surge protector, not sure if spending the $$$ on a UPS is worthwhile given I'm not sure that's the cause.

 

Notably, the system has actually not crashed while doing relatively long stress tests.

[volvic]

On 11/28/2020 at 8:10 PM, ReflexArc said:

Hi @bzeall13, I am having the same issue with an i7-10700k and a Gigabyte Aorus Ultra motherboard. Did you ever figure out what your issue was?

 

There's a windows option to not automatically restart, I turned that off to confirm that I'm now getting hard hangs and not just instant restarts. I've tried most of the troubleshooting steps that you have tried. Additionally, I ran sfc scannow which did find corrupted windows files and seemed to be linked to the problem going away for about 5 days. But the PC crashed overnight while idle again (which is when it has usually been crashing) last night.

 

In my researching I have also seen that perhaps there is something power related going on. I have an RM1000X PSU so I really doubt it's the PSU itself--might be that I have it plugged directly into the wall in my apartment. I'm planning to at least get a surge protector, not sure if spending the $$$ on a UPS is worthwhile given I'm not sure that's the cause.

 

Notably, the system has actually not crashed while doing relatively long stress tests.

 I have the same problem with i5-10600KF and Gigabyte Z490 Gaming X. Have you solved it?

[bzeall13]

I was eventually able to diagnose my issue as a fault with my power supply. I swapped over to a spare one that I had in my old rig and have not had an issue since. I am going through the to RMA the psu

[volvic]

11 hours ago, bzeall13 said:

was eventually able to diagnose my issue as a fault with my power supply. I swapped over to a spare one that I had in my old rig and have not had an issue since. I am going through the to RMA the psu

Thank you for your information! And now you dont receive Appication Popup ID 56 error any more? And one more question: do you plug power to both 8pin and 4pin CPU power connectors on motherboard or only 8pin?

[ReflexArc]

On 12/17/2020 at 1:25 PM, bzeall13 said:

I was eventually able to diagnose my issue as a fault with my power supply. I swapped over to a spare one that I had in my old rig and have not had an issue since. I am going through the to RMA the psu

Thank you for the update!

On 12/18/2020 at 12:02 AM, volvic said:

Thank you for your information! And now you dont receive Appication Popup ID 56 error any more? And one more question: do you plug power to both 8pin and 4pin CPU power connectors on motherboard or only 8pin?

I plug 8pin and 4pin.

 

As best I can tell, event 56 is basically "the computer restarted due to a power issue" (which can include holding the front power button on the PC when the PC hangs.)

 

I've at this point decided to mostly ignore the issue because it was only happening once every 3-4 days in the middle of the night while the computer was completely idle (but still on/not in hibernation etc.) It happened only once while I was actually using it.

 

I think my RAM contributed somehow because I was getting ram test errors with XMP on standard settings. I changed the gigabyte mobo settings to find more stable secondary timings, I think it was too aggressive by default. I don't know if this is 100% true but I think you'll have to manually input the XMP speed, timings, and voltage and then set to "enhanced stability" in its memory overclock settings (I forget the exact name). I think if you just set XMP it won't do the same secondary timing search. There's really poor documentation about these settings so this is part guess work and part looking at the diff between doing exactly what I just described (with setting XMP getting memory errors but manual not.)

 

If the issue was more frequent I would try swapping out PSU's but, like I said, it happens rarely overnight if I leave the comp on 24/7. Hasn't happened since I started turning it off at night.