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I have a PC I built with an MSI B550 gaming edge wifi board. This board comes equipped with the Intel AX200 chip which includes Bluetooth 5.1. I had been using the system normally and had Bluetooth for several months. Over the last few days, I had gotten a few BSODs with the kernel security check error. After this last one Bluetooth was no longer working. I tried: reinstalling and uninstalling the drivers in the device manager, this caused Bluetooth to stop showing up at all in the device manager after reboot. Since then I have: ran troubleshooting which says I do not have Bluetooth on my device (which I clearly do), I have made sure I am on the newest windows update, I have updated my BIOS as it was on V1, and confirmed that networking and WiFi were enabled in the BIOS (I did not see an option for Bluetooth in the settings), I have started the computer in safe mode, I have restarted Bluetooth Support Services, I have also run the SFM and DISM scan in the command terminal with no errors reporting. I was able to get Bluetooth to show up again in the device manager by reverting back to an early version of windows, but it is still not showing that I have a Bluetooth-enabled device and I can not get the intel driver to show up. I am pretty much at a loss here so any help is greatly appreciated. I have the MX Master 2s which is basically useless now since I do not have the USB adapter. 

 

I am a fairly new builder and I decided to build this computer based off of the LTT videos and I love my computer but I am worried something is seriously wrong with the MOBO. 

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https://linustechtips.com/topic/1257048-bluetooth-support-not-recognized/
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  • 2 months later...

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