Graphics card or Driver issues?

[FearTheAsian117]

Hi Team,

 

Specs:

• OS - Windows 10
• 64 Bit
• What OS was originaly installed on the system? Windows 10 64 Bit
• Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from a retailer)? Retail
• Age of system (hardware): about 8 months
• Age of OS installation - have you re-installed the OS: 6 months?
• CPU model: Ryzen 3900x
• Video Card model: Nvidia 2070 Super Founders edition
• MotherBoard - (if NOT a laptop): Asrock Taichi x570
• Power Supply - brand & wattage: Corsair CX 750M
• BIOS Version: 3.20
• Monitors: 1x 24in Lenovo 1440p 75hz, 1x 27in MSI 1440p  144hz, 1x Acer Ntrio 1440p 75hz
• BSOD Error: video_tdr_failure

 

Context:

For a couple months, usually when a heavy GPU load (I play a game called Eve Online, and usually only happens when running high number of accounts (8)), SOMETIMES, my GPU freaks out. The screens flash, as if the drivers are failing and I can interact with anything out of game and it runs as expected, but if I try to click in game, the process repeats until all clients close I've also gotten a BSOD with error: video_tdr_failure nvlddmkm.sys (Ofc cause I have a nvidia card).

 

When monitoring before and during this happening, (Using NZXT Cam), my GPU is at about 65% load, however, something odd I noticed is that the power setting turned to %infinity in NZXT when looking at the power limit: https://puu.sh/Gba0s/3494ff291b.png (I could not grab a screenshot at the time, but that's where the change was).

 

Things I've tried:

Bios update, GPU updates, clean GPU driver installs.

 

Other things to note: It's not JUST with Eve I've noticed this, it's happen with DOTA, Youtube/Twitch viewing, but Eve is the most common as I suspect that's where I generally put the most load on the GPU for it to happen more often.

 

Error and file dumps:

https://drive.google.com/drive/folders/1LkWGTq1oZxDfY5Pw1Lss8v45DDSbYk60?usp=sharing

 

Any help is appreciated and I'm happy to clarify further, but this is the best to my ability.

 

Thanks guys!

[5x5]

RMA the card if you've DDUed the drivers and that didn't help.

[FearTheAsian117]

That's unfortunate....was hoping I wouldn't have to be without a computer for 1 week considering I have to work from home...

 

Any other suggestions appreciated, will look into an RMA and/or new GPU.

 

Was considering bumping up to a 2080ti any way.

 

 

[RatKnight]

Hey,

 

I know this is a bit of an old thread but did the RMA fix this issue?  I am running into EXACTLY the same problem (EVE included) with a 2070 (msi).  It started happening after I upgraded to a Ryzen 9 3900XT with 4 monitors (2 @ 144hz 1440p, 2 @ 60hz 1080p).

 

It was not an issue with the same setup, on my Ryzen 7 3700x (GB x570 Aorus Elite MB).  I actually RMA'd the new processor, and the replacement has the same issue.

 

Thanks!