Brand new computer freezes randomly

[Darkwish]

Hey all!

 

Two or three weeks ago I made my first build, was planning to use it as an editing PC but I started to experience problems quite soon after finishing and first booting.

 

I can game on it, edit on it but as soon as I drop the load the PC will freeze, sometimes after a while, sometimes immediately. First I'll notice that any apps windows related won't pop up if I click it e.g. explorer, start button, Run menu (windows key + R), task manager etc. while applications which are still open, like Premiere, After Effects or even Chrome are still popping up if I click them from the start bar.

 

Soon after, those applications will also start freezing and the system will be fully locked. Only hitting the reset button or the power button for 5 seconds will do anything.

 

Specs:

Asus ROG Strix X570-E Gaming

Ryzen 7 3700X

4x8 GB (32GB) Trident Z RGB (2x F4-3200C14D-16GTZRX CL14-14-14-32)

Asus ROG Strix RTX 2060 Super Advanced

Corsair RM750 

Samsung 970 Evo Plus NVME M.2

NZXT Kraken Z73, all build in a Meshify C

 

Peripherals:

RAZER Cynosa Chroma

Old Alienware mouse

 

Note: I used to have a Gygabite Aorus Elite X570 with another kit of RAM, this gave the same issues and those components were still within the 14 days of return rights (not sure how that's called in english) and I thought those could've been the problem.

[Darkwish]

59 minutes ago, BlueScope819 said:

RAM set correctly in BIOS?

On D.O.C.P but I hadn't changed anything other than that though.

[Guest]

The way it's described, it sounds like a drive issue.

 

Generally apps that are open dont need to load and will seem to operate normally while you cannot open another or different application.

 

Test your drives.

[Darkwish]

 

11 hours ago, ShrimpBrime said:

The way it's described, it sounds like a drive issue.

 

Generally apps that are open dont need to load and will seem to operate normally while you cannot open another or different application.

 

Test your drives.

I've ran sfc /scannow, chkdsk and some kind of nvme test from the bios, checking the controler amd the namespaces. Nome of them yielded errors. Is there another test you'd advice to test the drive?

 

The drive is also in my list of suspects, it's like going to sleep or something, though I've the power settings of the drive on 'never'.

[Guest]

Use the software the manufacturer has for the drive for testing. 

Then process of elimination. Removing drives from the rig. Testing each one individually and finally a completely different drive with fresh OS and go from there.

[Darkwish]

Check! I'll try that.

Also have another spare SATA SSD lying around somewhere. 

 

I'll keep you updated 

[Darkwish]

On 7/19/2020 at 7:52 PM, Darkwish said:

Check! I'll try that.

Also have another spare SATA SSD lying around somewhere. 

 

I'll keep you updated 

Sooooo there we are again.

I was looking for the samsung drive checker software, called magician. Landed on the support page and saw something about drive firmware. Opened up the magician software and found a firmware update button.

 

Ran it, no updates for my particular drive, drive was in good health as well.

 

However, scrolling bit further, I found drivers on the samsung support website. I always assumed like sata drives (except for the sata IDE driver), m.2s are plug and play.

 

Haven't had any problems since installing the driver for the drive. I feel major league stupid. On a positive note, my pc works now and I absolutely love it.

 

Thanks for all the support!