USB peripherals lose power for a split second

[denny01]

Hey guys, my brothers keyboard and mouse lose connection for a split second a few times a day, it doesn't cause any problems for windows cause they reconnect on their own after less then a second, but in that time they stop working completely, not just the lighting. Motherboard is a gigabyte Aorus model for amd (don't wanna wake him up now to check what the exact model is but i can if need be), the keyboard is a mechanical hyperX, and the mouse is some random Dragon brand with the cheapo rgb. 

[mockedarche]

Is he using a usb hub? When it happens does the computer lag for a second?

[denny01]

20 minutes ago, Ohsnaps said:

Is he using a usb hub? When it happens does the computer lag for a second?

No lag on the pc, and no hub, they are plugged in to the back of the motherboard.

[Samfisher]

Is he running HWInfo in the background?  There was a bug where if under Security or Safety tab, if Asetek/Corsair support was ticked it would cause this issue.

[denny01]

23 minutes ago, Samfisher said:

Is he running HWInfo in the background?  There was a bug where if under Security or Safety tab, if Asetek/Corsair support was ticked it would cause this issue.

No, he is not.

[denny01]

I also want to add that he tried all the ports on the pc, the same problem occurs on all, including the front io, both usb 2.0 and 3.0