Everythings fine...but it's not

[delroyjones]

I've recently upgraded my PC (pretty much all of it) and everything seemed fine till i was playing GTA online with some friends and started crashing. Now I know that game is riddled with issues so I spoke with Rockstar support thinking this would be an isolated issue.

Anyway then I started to to notice my experience in windows was starting to be a little bit choppy so I said screw it, i'll just reinstall windows and hopefully everything will be fine.

When i go to install, the installer tells me i cant install windows in the drive i just had it installed on (some error code i cant recall), so now i think ahh, maybe my hard drive is borked (samsung 950 pro m.2) so i order a new drive, install that, and get the same error on install.

I reset my BIOS and was able to install, but now i cant reboot properly. What i mean by that is when I reboot, windows shuts down and then just before it loads the mobo splash screen it freezes. The only way i can get the computer to boot properly is to hard shut down and power on again (and there have been a few occasions where i've had to do this a couple of times before it works).

 

So before i spend more money on new stuff i might not need, i've tried to run a few tests to highlight the component in question.

 

I ran memtest86 last night, no issues

gpuMemTest, no issues

ram benchmark, no issues

 

I'm completely stumped, I dont wanna RMA my mobo (what i think it is) without knowing for sure that's the issue. Does anyone have any ideas?

 

If it matters much here's my hardware:

Gigabyte X570 aorus pro - (mobo)

Gigabyte RTX 2080 super gaming oc

32GB corsair vengeance pro 3600mhz

ryzen 3900x

sabrient rocket nvme 4.0 1TB m.2

samsung 950 pro m.2

 

Thanks

[narrdarr]

what bios version do you have?

do any of these lights turn on when it hangs?

When in windows does event viewer show anything?

[delroyjones]

1. BIOS version - F20a (latest)

2. yes the 'boot' LED is active

3. I'm not very experienced with event viewer, there's loads of stuff in there but i'm not sure what to look for. is there a way of exporting the log so i can upload it here?

[Samfisher]

Pretty sure F20a has lots of issue.  It's why I stayed with 12e.

[narrdarr]

even tho no ram led is on please make sure no xmp profile is set.

Boot led means it has not booted a OS

can you try using the other m.2?

It might be a bad bios flash too you can try reflashing

Archive all the logs from Windows in a zip file

1. Navigate to C:\Windows\System32\winevt\Logs
2. Archive (ZIP\7z\RAR) the entire contents of the Logs folder.

[delroyjones]

19 minutes ago, narrdarr said:

even tho no ram led is on please make sure no xmp profile is set.

Boot led means it has not booted a OS

can you try using the other m.2?

It might be a bad bios flash too you can try reflashing

Archive all the logs from Windows in a zip file

1. Navigate to C:\Windows\System32\winevt\Logs
2. Archive (ZIP\7z\RAR) the entire contents of the Logs folder.

I tried installing windows to my other m.2 (my old one) before i bought the new drive. What makes this weird is that whenever i power off the machine manually and reboot, it starts up fine, it's only an issue when i 'restart' from windows.

 

I've had a look on google regarding my bios and there have been a number of complaints with this new bios version (although i was having exactly the same problem with my older bios too) so i'll try reflashing after work but i'm not very hopeful tbh.

 

The only other thing I can think of is that my graphics card isn't properly seated, basically the large plastic cover that sits on the IO heatsink actually covers a small part of the area where my GPU sits, it doesn't fully block the GPU but it does look like it might be mounted eeeeever so slightly at an angle (see image and comment below)

 

 

See above the x16 slot at the rear of the board, just under the IO, that plastic lip, i'm concerned that my graphics card is being impeded by that bit of plastic.

Logs.zip

[narrdarr]

Doubt it is the GPU but event viewer would tell you. Device manager might see something too.

Check the hardwareevent log folder then I would check the application log fold. They are easy to read just expand and look for any critical errors. I will review the logs when I get to my pc

If you think it the GPU move it to another slot.

 

 

Can you also try running 

Cmd as admin

Type

Chkdsk /f/r

Yes to reboot

When finished 

Cmd as admin

Sfc /scannow

 

Also please make sure nothing else is plugged into the PC like a headset

 My GF computer was doing something similar turned out to be a USB device problem.