Bluetooth Mouse Connectivity Issues

[Lloyd]

Hi All!

 

I am having trouble connecting my MX Anywhere 2 to my Dell XPS 9550, running Windows 10 Home Version 1909.

 

I have an Intel 9260 Wireless adapter, which I installed myself over a year ago to replace the pre-installed adapter in the XPS 9550.

 

I been trying to troubleshoot an issue I've been having with the adapter, wherein I frequently need to uninstall, re-download and reinstall the latest bluetooth drivers in order for the Bluetooth to be turned on and connect to devices. It will work for a while but then inexplicably need reinstalling.

 

Today I was trying a solution that involved changing the Log On setting in the Bluetooth Support Service. I initially attempted to use the default 'Administrator' account but any password I attempted resulted in an Error 1069.

 

Now, even after attempting to change the Startup type to Automatic or even changing the 'Log On as:' to Local System account i can no longer connect any pointing devices to my laptop via Bluetooth. I have confirmed this by using another Bluetooth capable mouse as well as checking my MX Anywhere 2 on another machine. I've even successfully connected a different wireless mouse using its supplied dongle. I've also reinstalled the drivers and restarted my laptop multiple times. What's also weird is that I can connect audio devices (speakers/headphones) via Bluetooth perfectly fine! 

 

I'm at a loss here... can anyone assist me in regaining use of Bluetooth pointing devices???

 

Thanks!