Radeon Vega 64 GPU help

[CharlotteElizabeth]

I have just bought an 8GB Radeon Vega 64 GPU however when I install it, I am getting no image on my screen when plugged via HDMI. I have an MSI B450M PRO-VDH (ATX) motherboard, 32GB RAM 3200mhz, AMD 2400G with a 1200w PSU. 

 

The GPU appears to be lighting up with fan spinning however no picture

 

Is my board too old for this card? This system has been stable with my previous 1060 card. 

 

Any help would be appreciated 

[Fasauceome]

1 minute ago, CharlotteElizabeth said:

Is my board too old for this card

I believe your motherboard is newer than your graphics card, so that is definitely not the issue.

[_Omega_]

2 minutes ago, CharlotteElizabeth said:

Is my board too old for this card?

no, can you get in the BIOS with the card or is there no display at all?

[Haro]

2 minutes ago, CharlotteElizabeth said:

I have just bought an 8GB Radeon Vega 64 GPU however when I install it, I am getting no image on my screen when plugged via HDMI. I have an MSI B450M PRO-VDH (ATX) motherboard, 32GB RAM 3200mhz, AMD 2400G with a 1200w PSU. 

 

The GPU appears to be lighting up with fan spinning however no picture

 

Is my board too old for this card? This system has been stable with my previous 1060 card. 

 

Any help would be appreciated 

Do you have the latest form for the GPU 

And that 1200w PSU how old is it and what 80 plus rating does it have ?

[Zalosath]

3 minutes ago, CharlotteElizabeth said:

I have just bought an 8GB Radeon Vega 64 GPU however when I install it, I am getting no image on my screen when plugged via HDMI. I have an MSI B450M PRO-VDH (ATX) motherboard, 32GB RAM 3200mhz, AMD 2400G with a 1200w PSU. 

 

The GPU appears to be lighting up with fan spinning however no picture

 

Is my board too old for this card? This system has been stable with my previous 1060 card. 

 

Any help would be appreciated 

Board should be fine. 

If I'm not mistaken, that CPU has integrated graphics, if you have a monitor or adapter for the ports on your motherboard, you can try and get a display signal from that. Try use that to install the drivers of the graphics card with the Radeon software.

 

Something I should also mention is that when I had my Vega 56, (not a 64 but close enough), it kept BSOD'ing because I plugged in the two 8 pins from the same cable. You should use separate cables.

[Haro]

1 minute ago, TofuHaroto said:

Do you have the latest form for the GPU 

And that 1200w PSU how old is it and what 80 plus rating does it have ?

Also ddu your driver's completely and install the new and ones 

[CharlotteElizabeth]

14 minutes ago, _Omega_ said:

no, can you get in the BIOS with the card or is there no display at all?

There is no display at all. I've tried in my computer and also my BF's and he has a Gigabyte A320M-S2H micro ATX board

[CharlotteElizabeth]

16 minutes ago, TofuHaroto said:

Do you have the latest form for the GPU 

And that 1200w PSU how old is it and what 80 plus rating does it have ?

It's a EVGA Supernova 1200 P2 80+ platinum and it's approx a year old ish 

[Haro]

10 minutes ago, CharlotteElizabeth said:

It's a EVGA Supernova 1200 P2 80+ platinum and it's approx a year old ish 

Try updating to the latest firmware for your GPU and ddu your nvidea drivers and install your amd drivers 

Edit : I remembered you can't display an image so you can't ddu 

Try using your integrated GPU is you have one and see if windows detects the GPU at the least

[CharlotteElizabeth]

7 minutes ago, TofuHaroto said:

Try updating to the latest firmware for your GPU and ddu your nvidea drivers and install your amd drivers 

Edit : I remembered you can't display an image so you can't ddu 

Try using your integrated GPU is you have one and see if windows detects the GPU at the least

Just setting that up now and will see if it shows up!

[Haro]

2 minutes ago, CharlotteElizabeth said:

Just setting that up now and will see if it shows up!

Alright good luck 

[CharlotteElizabeth]

35 minutes ago, TofuHaroto said:

Alright good luck 

So... I can see it in device driver when I used on board graphics so I downloaded and installed the drivers and it then started with tons of interference. It would show normally, then static, then green then normal again in the space of 3 seconds continuously. I thought maybe this was due to using onboard and a graphics card. Changed bios again to boot from graphics card and totally nothing. I bought this card second hand - I'm struggling to see that I'm doing anything wrong so I don't know if it's the card that isn't working now 

[Haro]

1 minute ago, CharlotteElizabeth said:

So... I can see it in device driver when I used on board graphics so I downloaded and installed the drivers and it then started with tons of interference. It would show normally, then static, then green then normal again in the space of 3 seconds continuously. I thought maybe this was due to using onboard and a graphics card. Changed bios again to boot from graphics card and totally nothing. I bought this card second hand - I'm struggling to see that I'm doing anything wrong so I don't know if it's the card that isn't working now 

Did the seller say anything about it being used for mining or how old it is ?

[CharlotteElizabeth]

4 minutes ago, TofuHaroto said:

Did the seller say anything about it being used for mining or how old it is ?

It said it was in good condition and had hardly been used as he used his PS4 more than his computer. No mention of mining or how old it was. Guy has 100% feedback on his eBay page 

[Haro]

Just now, CharlotteElizabeth said:

It said it was in good condition and had hardly been used as he used his PS4 more than his computer. No mention of mining or how old it was. Guy has 100% feedback on his eBay page 

What about its age anything about that?

[CharlotteElizabeth]

6 minutes ago, TofuHaroto said:

What about its age anything about that?

No, that's literally the ad. I thought it would be alright since it wasn't used much and not oc 

[Haro]

2 minutes ago, CharlotteElizabeth said:

No, that's literally the ad. I thought it would be alright since it wasn't used much and not oc 

I still don't want to say it's dead as there is still hope 

And I don't want to throw shade at the seller but if possible (if you can contact the seller ) maybe ask them how old it is and if you can maybe rma if possible *if we don't find a clear diagnose*

[Mister Woof]

Skimmed through comments

 

 did you plug both PCIE power cables into the card from the same cable? (i mean, the daisy chain?) 

 

if so, use two separate PCIE power cables from the PSU

[CharlotteElizabeth]

2 minutes ago, TofuHaroto said:

I still don't want to say it's dead as there is still hope 

And I don't want to throw shade at the seller but if possible (if you can contact the seller ) maybe ask them how old it is and if you can maybe rma if possible *if we don't find a clear diagnose*

I hope that he would accept returns cos it cost me over £250. 

 

Do you have an other ideas in the meantime till I get a response? 

[CharlotteElizabeth]

Just now, Mister Woof said:

Skimmed through comments

 

 did you plug both PCIE power cables into the card from the same cable? (i mean, the daisy chain?) 

 

if so, use two separate PCIE power cables from the PSU

No, I've used separate cables from a modular power supply. I've tried several different cables too just in case the cables were knackered 

[Mister Woof]

Just now, CharlotteElizabeth said:

No, I've used separate cables from a modular power supply. I've tried several different cables too just in case the cables were knackered 

is the GPU receiving power? fans blowing?

[Haro]

5 minutes ago, CharlotteElizabeth said:

Do you have an other ideas in the meantime till I get a response? 

I really can't think of something at the top of my head right now that's why I ended up saying if possible rma it but for the mean time if there is anyone with better ideas than me ( which I guarantee there is )  I don't have any other idea for this 

I'm sorry 

[Mister Woof]

i would reseat the whole GPU and all plugs. Ensure the other end of the PSU plugs are tight. the ones that go into the modular PSU. make sure its in there good. i have found sometimes when nothing appears wrong this fixes things.

[CharlotteElizabeth]

7 minutes ago, Mister Woof said:

is the GPU receiving power? fans blowing?

  Yes, it lights up and fans spin. I've got it to show once when using onboard graphics from CPU and installed drivers and now nothing 

[Mister Woof]

Just now, CharlotteElizabeth said:

  Yes, it lights up and fans spin. I've got it to show once when using onboard graphics from CPU and installed drivers and now nothing 

does your bios have a method to disable onboard graphcis?