Graphical problem

[Tinny]

Hello everyone

 

I recently build a new pc as for database work and also office. But i've been facing some graphical problems: both screens seems to flicker from time to time, and sometimes images on web pages are corrupted. Everything is new, the two screens and all the components.

Here is a video showing the problem : https://drive.google.com/file/d/1-6GEgVYuuHZKQCkt-DXm4lc1ArCvVQuN/view

Thanks for any help

 

PC specifications:

MB : B450 aorus elite

Proc : AMD Ryzen 5 2600

RAM : BALLISTIX SPORT LT GRIS 32Go Kit (8 Gox4) 3200Mhz CL16 SR

SSD : Corsair MP510 GB

Graphic Card :  Asus Radeon RX 560 - AREZ 2G - 2 Go (this GC has no power connectors, it takes its power from the pcie slot)

Power supply : be quiet! Pure Power 11 600W 80PLUS Gold 

CPU Fan : be quiet! Dark Rock Slim

Screen:  ACER QG241Ybii (both screens are new)

[TMobile]

20 minutes ago, Tinny said:

-snip-

are you using cables that came with the monitors or other ones?

[Tinny]

Hello

well I am using the cables that came with the monitors, one directly connected through hdmi on the cg, and the second one uses a dp/hdmi converter on the cg since the screen doesn't have a dp. Here is the link for the dp/hdmi converter : https://www.amazon.com/gp/product/B076RFF7Q3/ref=ppx_yo_dt_b_asin_title_o03_s00?ie=UTF8&psc=1

[iiTrappinq]

maybe you have a doa gpu?

[Tinny]

Don't know, Cause if i am not wrong having corrupted images on web pages can also be cause of the ram. But if it was corrupted ram, is should also have corrupted texts on web pages, isn't it ?

A dumb question : the graphic card doesn't pull its power from the PSU but from the pcie, could it be that it can't handle two screens ?

[TMobile]

30 minutes ago, Tinny said:

Hello

well I am using the cables that came with the monitors, one directly connected through hdmi on the cg, and the second one uses a dp/hdmi converter on the cg since the screen doesn't have a dp. Here is the link for the dp/hdmi converter : https://www.amazon.com/gp/product/B076RFF7Q3/ref=ppx_yo_dt_b_asin_title_o03_s00?ie=UTF8&psc=1

is the screen with the converter the one with issues or both?

you could have a broken-oa (it is not fully dead) gpu, like iiTrappinq said. Do have have any other gpu?

[Tinny]

As you can see in the video provided in the link, it is both screens. I might have another gpu to test but i won't be able to do any test before two weeks.

[TMobile]

Just now, Tinny said:

As you can see in the video provided in the link, it is both screens. I might have another gpu to test but i won't be able to do any test before two weeks.

then you might want to get in touch with the seller of the gpu, and tell them you think its the gpu.

[Tinny]

Shoudln't I try with another GC before proceeding with RMA ?

And also can someone confirm me or correct me about my question about the memory :

2 hours ago, Tinny said:

Don't know, Cause if i am not wrong having corrupted images on web pages can also be cause of the ram. But if it was corrupted ram, is should also have corrupted texts on web pages, isn't it ?

A dumb question : the graphic card doesn't pull its power from the PSU but from the pcie, could it be that it can't handle two screens ?