Encountering BSoD while using GPU intensive apps

[cristianxhg]

I have been experiencing this for about 4 months.

It happens while I play games or launch any other application that puts the GPU to work.

5 minutes(or less) in the app, and my PC goes into a black screen state while the audio is stuttering, after about 10-15 seconds it restarts, but goes directly to the black screen, unless I change the PCI-E slot it won't display anything.

The only temporary fix I've found so far to be effective for a short period of time is swapping the PCI-E slot everytime I encounter the crash. It then works normally for around 1 week at most and it starts crashing again.

I tried reinstalling windows, tried a different game, I've reset the bios, nothing works.

Currently my components aren't overclocked, they are running at stock values.

 

PC Specs

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OS: Windows 10 Pro x64-bit

BIOS Version: 7A37v17(same bios before the crashing began)

MOBO: MSI B350M Mortar
CPU: Ryzen 5 1600 3.2 GHz

RAM: 2x8GB Corsair Vengeance PRO 3000 MHz

GPU: Sapphire NITRO+ RX 580

PSU: SeaSonic S12II-520W

SSD: ADATA XPG SX6000 128GB(boot)

HDD: WD Blue 1TB(storage)

--------------------------------------------------

I've also attached the dump file.

Memory dump can be found here

 

 

032520-16468-01.dmp

 

032620-18937-01.dmp 032620-19000-01.dmp

[cristianxhg]

bump

[cristianxhg]

bump

[Robchil]

ever tried a different PSU? 

 

[cristianxhg]

Just now, Robchil said:

ever tried a different PSU? 

 

I haven't tried a different PSU as I can't get my hands on one right now.

[cristianxhg]

bump

[cristianxhg]

!!!!!!!!!!!!!!!!!!!!!!

[Alex G]

Got the same problem. Are you still here? Did you find a solution?

[AndrewCam100]

Are you still having issues? If so, updating a driver might help. If it doesn't, try driver rollback. Sometimes drivers do weird things.

[Alex G]

Drivers are the simplest solution. I guess everyone does so with no need to ask here.

 

What I've tried:

- trying almost every BIOS version

- switching and shifting everything but CPU, memory (Viper 4 kit that is COMPATIBLE) and PSU (new Seasonic Focus plus Gold 650) in any combination or order.

- replacing all drivers, OS, HDDs, SSDs (PROPERLY in safe mode)/ the drivers are all fresh and proprietary (ASUS Prime B-350 Plus)

- stress testing (AIDA, OCCT, Furmark, Victoria, memtest, etc.) for several hours

- reconnecting power cable and UPS

- testing two GPUs (when using R7 265 instead of RX580, the system works longer before crushing)

- setting TDR delay to 8 (automatically, by AIDA stress test) - the error code has changed to DRIVER_POWER_STATE_FAILURE (ntoskrnl.exe only). Then it returned to atikmpag.sys, dxgkrnl.sys and ntoskrnl.exe together again.

- deleting (PROPERLY in safe mode) audio and video drivers (i guessed it was due to the conflict beween GPU audio and Realtek. Nope!)

- enabling-disabling power saving functions in bios and adjusting power management options in Windows

- overclocking and downclocking CPU and memory  in UEFI (up to 3000 - memory, 3700 - CPU (Ryzen 2700) and down to 2400 and 3200 (4 cores, 4 threads) respectively)

- reducing temperatures down to 50 (CPU) and 63 (GPU) under combined stress test using fresh Arctic grease under each radiator and liguid metal on GPU (PC is really cold and clean)

- switching between different cable ports on PSU (Correctly! My hands are straight and grow from proper places)

- using different keyboards, mice (i guessed it was due to some kind of short circuit)

- praying to all PC gods

 

Nothing helped.

 

Some facts:

- My ASUS Prime B-350 Plus double boots (starts - shuts down in several seconds - starts again by itself) when some devices like Wifi are inserted in PCIE X1 or when setting PCIE X16_2 to X2 or X4 in UEFI settings (if auto - normal boot). I don't know if it is normal or not... Forums keep silence.

- I recently noticed hissing noise from monitor built-in speakers when switched to display port audio and watching Youtube (analogue interference??? WAT???)

- When PC freezes, USB get shutdown and I nedd to disable and enable monitor to make it reboot faster

- Minidumps are created AFTER reboot.

 

My ideas:

- poor VRM

- lack of resources for M2, GPU and CPU (I'm using HDD now, but M2 is installed)

- faulty PSU (Seasonic? NEW? With fan active???) 

- incompatible M2 SSD? Yeah, it is visible only in Boot options in UEFI and nowhere else, but i did not have any problems when installing OS and the speed is fine (ADATA XPG 8000 - ~3000 MB/s)

 

The question is: WHAT CAN BE WRONG????? What should I replace? I'm not excessively rich to replace everything.

Help...:(((

 

[cristianxhg]

Hi Alex, I'm still here, no solution yet. I've replaced my RX 580 with a very low end GPU 2 weeks ago, just so I can play some games like League of Legends.
No crashes happen ever since, but I'm not entirely sure because I have a Kernel Power related error in my Event Viewer that happen 3 days ago around 10:30 AM, but I was using my computer at that time and it definitely didn't crash, no error dump from it either.

 

On my side I think that my GPU was faulty and i'll RMA.
May it crash with the current GPU too and it might be the PSU most likely.
 

[Alex G]

Hi, cristianxhg

 

Kernel power error 41 appears each time after abrupt power loss. It may be a consequence of any power related error.

My Radeon R7 265 crashed the same way as RX 580. I do not think GPU is faulty.

I'm now going to buy MSI X470 Gaming MOBO and hope that it is not because of PSU (Seasonic reported cases of incompatibility with some GPUs several years ago. That's all I know so far).

If you replace your PSU (DO NOT buy cheap Aerocools like KCAS or VX or any office PSU), test your system in usual scenario with RX580 and inform us on stability. I will replace MOBO in several weeks and get back with the result too.

Additionally, as a PC enthusiast, I'm going to find out the initial reason of such a fault. I'll contact some specialists on this matter.

 

Please, stay in touch or leave a private message with your e-mail or social network.

[Alex G]

Okay. My solution:

 

I wrapped motherboard, CPU and GPU power cables with foil. Done.

Two weeks have passed - no BSODs, no crashes.

Seasonic says the following (1st picture):

 

 

 My system looks like this: (2nd picture) 

 

[BlackManINC]

On 5/9/2020 at 4:59 AM, cristianxhg said:

Hi Alex, I'm still here, no solution yet. I've replaced my RX 580 with a very low end GPU 2 weeks ago, just so I can play some games like League of Legends.
No crashes happen ever since, but I'm not entirely sure because I have a Kernel Power related error in my Event Viewer that happen 3 days ago around 10:30 AM, but I was using my computer at that time and it definitely didn't crash, no error dump from it either.

 

On my side I think that my GPU was faulty and i'll RMA.
May it crash with the current GPU too and it might be the PSU most likely.
 

The fact that you can game with a lower end GPU without issue just makes PSU the more likely culprit. I would have replaced that power supply first before the GPU. You shouldn't have to downgrade. 

[cristianxhg]

On 6/1/2020 at 4:34 PM, BlackManINC said:

The fact that you can game with a lower end GPU without issue just makes PSU the more likely culprit. I would have replaced that power supply first before the GPU. You shouldn't have to downgrade. 

It was the PSU indeed.

[Robchil]

35 minutes ago, cristianxhg said:

It was the PSU indeed.

figures. 520 was a bit low.. i don't setup a system with less than 1kw psu the last 15 years for gaming, most will probably say 750 should work too. depending on what cpu disks fans periferals gpu's etc. i currently have 1600w... 

[BlackManINC]

3 hours ago, Robchil said:

figures. 520 was a bit low.. i don't setup a system with less than 1kw psu the last 15 years for gaming, most will probably say 750 should work too. depending on what cpu disks fans periferals gpu's etc. i currently have 1600w... 

Yeah, I have little reason to trust the quality or efficiency of power supplies since there is next to zero oversight for I.T hardware actually ensuring it. I can't imagine commercial aviation for instance being as unregulated as the I.T industry is. I would never go below 850 watts at a minimum unless the most intensive application I plan on running is Microsoft Office or something. I have a 1250 watt psu myself.