Elgato 4k60 pro Mk2 static/issue

[Elletoft]

Hello !

 

I have been streaming from time to time and have been using a Elgato HD60 pro up until recently when I bought a new monitor with 1440p 144hz.

Therefore i bought a new Elgato 4k60 pro mk2 capture card and upgraded my streaming rig to this.

 

Intel Core i5 6600

8gb Ram

MSI Nvidia GTX 980Ti 4gb

 

My gaming rig is this.

 

Intel Core i7 7700k

16Gb Ram

Asus rog strix 1080Ti

 

My gaming monitor is connected trough Display port, and the elgato is connected trough a HDMI 2.0 that can do 4k @ 60hz. My gaming monitor is then cloned to my elgato. So i send a 1440p 144hz signal to my elgato.

 

I stream at 900p atm downscaling in OBS. 

 

my problem is this i get a static issue sometimes and it looks like in this clip. 

https://www.twitch.tv/elletoft/clip/EsteemedDreamyChinchillaChocolateRain?filter=clips&range=30d&sort=time

 

Any 1 knows how to fix this ? 

 

I have been in contact with elgato and they just keep saying my streaming rig is not meeting the minimum specs for the elgato card...

 

I have just bought a ASUSROG strix GTX 1650 4GB to test also. so im at a i5 6600 instead of a i7 6XXX does that matter so much ? 

 

/Magnus   

[Mick Naughty]

What are you encoding with? The gpu I assume? 
Is the issue random or happen in intervals?

 

I’d try to have the system monitoring up and see if there’s a corresponding spike when it happens. 

[Elletoft]

Hello !

 

I am encoding with the GPU. I have now installed the new gfx GTX 1650 and still getting the same issue.

 

Tested for only 30 mins yesterday to install the Elgato card in my gaming rig, and as far as I could se after 30-40 min of game time no static appeared. 

 

Cant say for sure that it is at random or in intervals, but I will make a run at it with the system monitor up to see if something is happening at the same time.