Final build steps - Windows installation error help needed :(

[wittydavid]

This is getting annoying..
Anyway I've got all the components plugged in.

Updated bios to the latest version.

At first I enabled the D.O.C.P disabled it thinking this may be the cause (it's probably not).

Booting off my bood usb drive - starting the installation , everything seems fine up until this point

 

 

and then I get this error 

 

followed by a loop of booting and this error message

 

 

 

Tried googling at first, nothing helped.

I hope you guys can help me

 

 

EDIT - SOLVED

Apparently this is a known issue from a while back for the Asus TUF Gaming x570-PLUS (WI-FI) paired with Ryzen 9 3900x.

 

Here are two posts that helped me solve the issue

1. https://www.reddit.com/r/buildapc/comments/cftkgq/please_help_bugcode_ndis_driver_blue_screen_when/
2. https://linustechtips.com/main/topic/1130393-asus-x570-tuf-gaming-issues/

TL;DR

There's more than one way to solve this issue. The one that worked for me just to skip past the BSOD error and the reboot loops

(still in the middle of installing and updating) was to disable the wifi controller and the lan controller in the BIOS.

 

[Viper9]

Double check that your memory modules are seated well. Then try again with only one module. 

 

Also can you give us the BSOD error code please?

[wittydavid]

@Viper9

I have checked that the modules are seated well - I can see both of them In the bios summary.
I have the nh-d15 noctua cooler so making any changes to the build is a hassle - I'd rather try everything else before going that way if its possible

 

of course I can - is this the code?

[Viper9]

@wittydavid

 

Are you able to get into safe mode? If you make Windows 10 boot fail a few times you should be able to get into Windows RE and from there choose to reboot into safe mode. 

[wittydavid]

Just now, Viper9 said:

@wittydavid

 

Are you able to get into safe mode? If you make Windows 10 boot fail a few times you should be able to get into Windows RE and from there choose to reboot into safe mode. 

I had it restart a couple of times but i keeps sending the "the computer restarted unexpectedly or encountered an unexpected error..." message - Its a new build and a new drive if it matters.

 

The things is that from this - https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x7c--bugcode-ndis-driver

i understand that this is a network driver error - the problem is that i don't have windows installed to install the motherboard LAN drivers...

 

Is there a chance that this is because I didn't connect the Ethernet cable?

[Viper9]

6 minutes ago, wittydavid said:

I had it restart a couple of times but i keeps sending the "the computer restarted unexpectedly or encountered an unexpected error..." message - Its a new build and a new drive if it matters.

 

The things is that from this - https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x7c--bugcode-ndis-driver

i understand that this is a network driver error - the problem is that i don't have windows installed to install the motherboard LAN drivers...

 

Is there a chance that this is because I didn't connect the Ethernet cable?

No, I don't think it's related to the networking cable not plugged in. 

 

Do you have Wi-Fi card or built-in Wi-Fi on your motherboard?

[wittydavid]

1 minute ago, Viper9 said:

No, I don't think it's related to the networking cable not plugged in. 

 

Do you have Wi-Fi card or built-in Wi-Fi on your motherboard?

I have the "Asus TUF Gaming x570-PLUS (WI-FI)" motherboard.

It has a dedicated antenna that connects as follows - I do have it connected at the moment.

 

[Viper9]

10 minutes ago, wittydavid said:

I have the "Asus TUF Gaming x570-PLUS (WI-FI)" motherboard.

It has a dedicated antenna that connects as follows - I do have it connected at the moment.

Disconnect the antenna and try to install Windows again. 

 

Just to be sure you're installing the latest Windows 10 (1909)?

[wittydavid]

1 minute ago, Viper9 said:

Disconnect the antenna and try to install Windows again. 

 

Just to be sure you're installing the latest Windows 10 (1909)?

Trying to disconnect it and do it again right away.

I've downloaded windows from here

https://www.microsoft.com/en-us/software-download/windows10

 

I would assume that it is the latest version, is it not?

[Viper9]

1 minute ago, wittydavid said:

Trying to disconnect it and do it again right away.

I've downloaded windows from here

https://www.microsoft.com/en-us/software-download/windows10

 

I would assume that it is the latest version, is it not?

Yes this is the latest update. 

 

If you have another usb stick available can you try to create another Windows 10 installation media using the media creation tool just to make sure it's not an issue with the Windows installation media. 

[wittydavid]

3 minutes ago, Viper9 said:

Yes this is the latest update. 

 

If you have another usb stick available can you try to create another Windows 10 installation media using the media creation tool just to make sure it's not an issue with the Windows installation media. 

Damnit! That wasn't the issue. 

[Viper9]

1 minute ago, wittydavid said:

Damnit! That wasn't the issue. 

You've tried to create a new installation media on a different usb stick?

 

Also, do you boot on your usb stick in UEFI mode or Legacy? 

[wittydavid]

43 minutes ago, Viper9 said:

You've tried to create a new installation media on a different usb stick?

 

Also, do you boot on your usb stick in UEFI mode or Legacy? 

Ok I finally managed to resolve the problem going to post an update to the original post - you're more than welcome to take a look.

 

Thank you very much for reaching out to help.