Event 41, Kernel-Power

[Arktius]

Hello everyone, 

 

I've been suffering from regular system crashes since I bought my new system:

 

AMD Ryzen 7 3700X 8x 3.60GHz So.AM4 BOX   
32GB (2x 16384MB) Corsair Vengeance LPX schwarz DDR4-3200 DIMM CL16-18-18-36 Dual Kit   
550 Watt be quiet! Straight Power 11 Modular 80+ Gold    
MSI X470 GAMING PLUS AMD X470 So.AM4 Dual Channel DDR4 ATX Retail

NVIDIA RTX 2060 SUPER Gigabyte Windforce 

SanDisk Extreme pro 1 TB (OS)

 

Samsung 850 EVO 250 GB

Intenso 250 GB

SEAGATE ST3000DM001-1CH166 

 

BIOS
Brand    American Megatrends Inc.
Version    A.G0
Date    11/11/2019

 

NVIDIA 441.66

 

Microsoft Windows [Version 10.0.18362.418]

 

 

Description of crashes:

 

The system usually crashes when it was in a state where it was more or less idle, but then applications like chrome, folders or other easy tasks are being opened. The system is then instantly off as if I had removed the power cable. It then takes 1-2 minutes to reboot the system. Alternatively, the system can restart when I remove the power cable, push the on button several times for few seconds. The system is definitely is cool enough because my case has 4 fans installed and none of the components are overclocked. The temperatures are relatively low during benchmarks. 

 

There's another situation when my system crashes. The machine is on the floor under my table and if I open all the windows in my living room, the system also crashes often. It's kind of sensitive to cold. 

 

Is my system instable in general? I often hear jitters when playing music. I ran the software latency mon. Here are the results:

 

 

 

Here are some details from the windows event manager. (See txt file)

 

The critical error says:

 

Kernel-Power, Event-ID 41, Task Category 63.

 

 

I'd be thankful for any advice.

New Text Document.txt lat1.txt

[Arktius]

Little update of what I did since Sunday:

 

• Install audio driver from mainboard manufacturer -> You'll probably need nahimic as well
• Clean installation of NVIDIA drivers (just the driver+physicx)
• NVIDIA Control Panel -> Manage 3D settings -> Power management mode set to max. performance

 

My source was that video:

 

I still have to fix storport.sys. dxgkrnl.sys takes now 0.3 ms (highest execution) instead of ~6 ms.

[Whiro]

On 12/29/2019 at 3:51 PM, Arktius said:

The machine is on the floor under my table and if I open all the windows in my living room, the system also crashes often. It's kind of sensitive to cold. 

First time I come across situation where system crash cos it’s too cold Overheating yes it happens quite often but other way ... 

Did you tried installing fresh windows?

[Arktius]

On 12/31/2019 at 6:53 PM, Whiro said:

First time I come across situation where system crash cos it’s too cold Overheating yes it happens quite often but other way ... 

Did you tried installing fresh windows?

Me too, that's why I have no clue how to solve this problem. ^^

 

I've switched to the high performance power plan, enabled auto paging for all drives but neither of them solved the problem. 

 

I read just yesterday, that the amd driver might be causing problems. One can use microsofts default driver for the IDE/SATA controller in device manager.

I've changed it, restarted the computer and checked the latencies again. I think the driver drove me crazy. X-) All the latencies are below a ms which should be fine now. 

 

 

[Arktius]

It was one of the power cables. I also posted my problem in a German speaking forum:
https://www.computerbase.de/forum/threads/pc-schaltet-sich-aus-wenn-tisch-gehaeuse-beruehrt-wird-oder-es-sehr-kalt-im-raum-wird.1917134/page-2

 

Power cable:

https://www.computerbase.de/forum/attachments/whatsapp-image-2020-01-15-at-18-09-00-jpeg.865872/

[Sir0Tek]

So, it's been the motherboard-connector cable coming from your modular psu?

Let's call the issue the Arktius-syndrome.