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PC reboots without warning

RedMashie
By RedMashie
in Troubleshooting
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Go to solution Solved by Whiro,
1 minute ago, RedMashie said:

It's Daisy chained, the PSU came with two cables though but they're both chained in the end

Try to use two cables instead of one, I know what you mean by both are daisy chained on the end but don’t use just one cable. Gpu may not get enough power just from one cable so that may be the reason of all the issues 

Posted

My pc keeps resetting without warning, it happens every time I'm doing heaven benchmark and sometimes when i'm gaming but it seems really random when that happens, the only game i can get it to do it in consistently is Heroes of the Storm. I have been trying a lot of different things and I'm getting really frustrated at this point, I don't know what to do.

 

My specs are:

GTX 1080ti

i9-9900K 3.60 GHz

16 GB RAM

ASUS ROG Strix B360-F Gaming, S-1151

 

If anyone could help at all it would be real appreciated, thank you

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Posted

Your getting BSOD when it happens?

Clear CMOS. (maybe even remove CMOS battery for 5 min, remember to turn PSU off) Go to BIOS -> Enable XMP - disable MCE - When you set XMP II profile - choose No, when it ask for Asus optimization

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what PSU?

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10 minutes ago, GDRRiley said:

what PSU?

This. If you're getting reboots\shutdowns without BSOD, the PSU is the first thing to check, next one are motherboard VRM. Well, besides obvious shutdown due to too high CPU temperature.

Tag or quote me so i see your reply

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I had a Corsair PSU not play nice with my system. I narrowed it down to just being a defective unit, but I am neither qualified nor willing to risk opening a PSU to identify a bad solder connection or a bad component.

45 minutes ago, Juular said:

Well, besides obvious shutdown due to too high CPU temperature.

That too. Could be an overheating CPU/GPU.

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3 hours ago, GDRRiley said:

what PSU?

It's an Energon 750W

I know it's a cheap PSU but I borrowed another PSU from a family member to test and it still crashed. The same family member also tested my PSU and said it was fine.

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3 hours ago, DoctorNick said:

Your getting BSOD when it happens?

Clear CMOS. (maybe even remove CMOS battery for 5 min, remember to turn PSU off) Go to BIOS -> Enable XMP - disable MCE - When you set XMP II profile - choose No, when it ask for Asus optimization

No BSOD. I'll try these suggestions though. Thanks

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5 hours ago, DoctorNick said:

Your getting BSOD when it happens?

Clear CMOS. (maybe even remove CMOS battery for 5 min, remember to turn PSU off) Go to BIOS -> Enable XMP - disable MCE - When you set XMP II profile - choose No, when it ask for Asus optimization

It didn't seem to work but I tried reseating my CPU and GPU as well and it seems fine running heaven benchmark so far.

Most of my crashes happen when I play Hots with my friends though so I'll check if that crashes it when they have time.

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5 hours ago, Juular said:

This. If you're getting reboots\shutdowns without BSOD, the PSU is the first thing to check, next one are motherboard VRM. Well, besides obvious shutdown due to too high CPU temperature.

My CPU doesn't get higher than 45C. Only at the beginning of cinebench does it go to something high like 80C but then it goes down to around 40-60 for the rest of the benchmark.

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3 hours ago, RedMashie said:

It's an Energon 750W

I know it's a cheap PSU but I borrowed another PSU from a family member to test and it still crashed. The same family member also tested my PSU and said it was fine.

And what was the unit you've borrowed from a family member ? It wouldn't help if it's same crap-level unit.

1 hour ago, RedMashie said:

My CPU doesn't get higher than 45C. Only at the beginning of cinebench does it go to something high like 80C but then it goes down to around 40-60 for the rest of the benchmark.

Then it's definitely a PSU, you have very powerful PC right here, you need equally powerful PSU, and it's not just about wattage or efficiency rating.

What's your location ?

Tag or quote me so i see your reply

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20 minutes ago, Juular said:

And what was the unit you've borrowed from a family member ? It wouldn't help if it's same crap-level unit.

Then it's definitely a PSU, you have very powerful PC right here, you need equally powerful PSU, and it's not just about wattage or efficiency rating.

What's your location ?

My location as in my country? I live in Denmark

I don't remember what the unit i borrowed was called, but it worked for like a week before the same problem happened again.

Also it mostly happens when I talk to my friends while gaming, as in when i use my mic on discord, don't know know how that makes sense.

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7 minutes ago, RedMashie said:

Also it mostly happens when I talk to my friends while gaming, as in when i use my mic on discord, don't know know how that makes sense.

It doesn't lol. But your PSU are very old, has outdated topology, lacking protections. It shutdowns likely because you've connected GPU with just one PCI-e power cable, it has 20A limit per cable, you could try to connect it with two cables but that's not really a solution. Get a new PSU, this one Corsair RM650x.

Tag or quote me so i see your reply

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Just now, Juular said:

Even if it's not PSU issue you wouldn't have a fire hazard in your PC at least.

Alright I'll try that, thank you!

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I've installed the new PSU and so far it hasn't been crashing but it's been freezing randomly after sitting idle for a bit (which it also did before), but I'm not quite sure why that's happening tbh.

Also while it's frozen if I turn my monitor off and on again it will say it has no connection and I am then forced to reset the pc myself with the button on the front.

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On 12/12/2019 at 7:07 PM, Juular said:

Even if it's not PSU issue you wouldn't have a fire hazard in your PC at least.

Nevermind the PC just reset itself today without any warning while I was playing Dark Souls

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On 12/12/2019 at 7:07 PM, Juular said:

Even if it's not PSU issue you wouldn't have a fire hazard in your PC at least.

The problem started happening after i installed my new RAM, Motherboard and CPU by the way, stupid that I didn't mention that earlier, I thought I did, I've probably written so many times about this problem that I forgot or something. Anyway I have done a memtest and it found no problems, so I don't know if it could be the CPU or Motherboard doing it and I just don't know what to do. I've spend basically all my money on this pc and it just sucks and I'm getting so demoralized and upset by this.

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On 12/12/2019 at 7:07 PM, Juular said:

Even if it's not PSU issue you wouldn't have a fire hazard in your PC at least.

Ok so last update, I swear, I tried running the on board graphics and it stopped the crashing, but then when i switched back to my GTX 1080ti it started crashing and resetting again, should I just assume it's a problem with my Graphics card at this point? Or maybe the PCI-e slot on the motherboard?

Sorry for all the messages I'm just not sure what to do.

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1 hour ago, RedMashie said:

Ok so last update, I swear, I tried running the on board graphics and it stopped the crashing, but then when i switched back to my GTX 1080ti it started crashing and resetting again, should I just assume it's a problem with my Graphics card at this point? Or maybe the PCI-e slot on the motherboard?

Sorry for all the messages I'm just not sure what to do.

What kind of temps you having on gpu ?? If you tried onboard graphic and its fine the problem may be your 1080ti like you suspect. If the temps are high it may crash and give you bsod. May be worth repasting and checking dust build up.

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1 hour ago, RedMashie said:

Ok so last update, I swear, I tried running the on board graphics and it stopped the crashing, but then when i switched back to my GTX 1080ti it started crashing and resetting again, should I just assume it's a problem with my Graphics card at this point? Or maybe the PCI-e slot on the motherboard?

Sorry for all the messages I'm just not sure what to do.

Hmm, so it was fine with same GPU before you've replaced motherboard, CPU and RAM ? Theoretically you could've damaged the GPU by previous PSU when the last straw was installing more powerful CPU. If you're running fine on iGPU then i guess yes, it's dGPU fault then. Try another PCI-e slot.

Tag or quote me so i see your reply

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19 minutes ago, Whiro said:

What kind of temps you having on gpu ?? If you tried onboard graphic and its fine the problem may be your 1080ti like you suspect. If the temps are high it may crash and give you bsod. May be worth repasting and checking dust build up.

There's no blue screen. Temps are 80° at highest. But it doesn't usually do it when it gets there, it seems more random than that. Cleaning the PC for dust was one of the first things I did.

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21 minutes ago, Juular said:

Hmm, so it was fine with same GPU before you've replaced motherboard, CPU and RAM ? Theoretically you could've damaged the GPU by previous PSU when the last straw was installing more powerful CPU. If you're running fine on iGPU then i guess yes, it's dGPU fault then. Try another PCI-e slot.

It never shut down before but it did freeze very rarely during gta v as far as I remember. I'll still try the other PCI-e slot when I get up

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6 minutes ago, RedMashie said:

It never shut down before but it did freeze very rarely during gta v as far as I remember. I'll still try the other PCI-e slot when I get up

Try resitting your gpu also when you connected gpu power cables did you use one daisy chained or two separate cables from psu ??

   @Whiro tag or quote will do the trick 
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        He feast on the dead to inherit their power

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2 hours ago, Whiro said:

Try resitting your gpu also when you connected gpu power cables did you use one daisy chained or two separate cables from psu ??

It's Daisy chained, the PSU came with two cables though but they're both chained in the end

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