Post your worst RMA Storys

[Artherion]

Cheers,
 

 

ive planned to start an retraining to IT-Specialist / Systems Integration in January this Year, so i took my savings and dumped them in a Threadripper Build since i want to specialize myself on VMs and Security while keeping a decent gaming Rig via PCI Passtrough. The Problems started right after assembly, the Board failed to detect 16 of the 32 GB RAM so it went back to the Online-shop for the first time

The Board arrived 4 Weeks later, with a missing Cooler Holding Nut on the upper left Corner of the CPU Socket. The Nut fell right out of the Mainboard packaging so the Board went back into RMA again, this time to Gigabyte itself.

 

The Board returned Weeks later without the cooler Nut ( i've put the damn Thing in an extra mini anti-esd Bag so they definitely opened it )

 

 

About that time, i had enough of the Online-Shops RMA and since my retraining was delayed due RMA to September, i've opened a Thread in a German Forum, Gigabyte had an own Section there. https://extreme.pcgameshardware.de/gigabyte-aorus/534931-gigabyte-aorus-pro-x399-mit-defekt.html perhaps someone at LMG speaks German, take a look, its quite hilarious ^^
Anyway, Gigabyte answered the Thread and the Board went to Taiwan the second or third Time and returned in mid May or so.

Now 2 Weeks ago, i decided to upgrade the System with additional 32 GB RAM and an NVMe to finish the Build after almost a Year and guess what .... the Nut fell right of the PCB again, and this Time the CPU itself might be damaged ( CPU is unconfirmed but the Board fails to detect the C Channel even on a Testbench and the Sys itself has been unstable in the last 3 Weeks )

The Online Shop told me to send in the Board to RMA a 4. Time, it will be repaired by Gigabyte ... eventually. Uhm yeah ….. what the actual f. . . ?! , did you ever had the constant worry in the back of your Head that your Cooler might fall off and ruin your Rig because of a faulty Mainboard ? ^ ^

 

 

 

[Artherion]

Supplymental : Bequiet is Investigating this issue to now ...... i had to call them, after GYB told me that the Cooler might be the Problem  ( The Girl i had on the Line at Bequiet had some good laughs with me about that, it was the best Support Call today :3 )

 

Supplymental II :  "So that would theoretically only be possible if the cooler is not removed from the PC during transport.However, not only one side would be affected ...The Cooling Team has never had anything like this before. In summary, we can say that there is no incompatibility of the cooler."

Lets call AMD .... i wonder what they have to say about the issue

Or Foxconn perhaps, they produce the TR4 Sockets for the Board Manufacturers *g*

 

 

 

[Artherion]

Supplymental III : another one of the Holding Nuts just popped out of its Socket, all i did was de mounting the lower rail of the cooler

 

 

 

i so fucking hope this Board is unique ...... and was just something like a "Montagsgerät" as we say in Germany