Pc resetting while gaming

[Pvy]

Hi guys,

 

I have just bought a pre-built PC;

 

MSI z390 MB

MSI RTX2080ti Ventus

I9 9900KF - water cooled

Thermaltake 750w psu

 

My PC will randomly reset while gaming - so far in both Rust and RDR2 Online.  Event viewer just records the issue as a Kernel power loss.

 

I have been monitoring all my temps with Afterburner and Cupid HWMonitor.  CPU temp stays low and Ive never seen my gpu go over 75 degreesC - although it is extremely hot to the touch on top..

 

Im only running one storage device - an Intel 1TB m.2 ssd.  After one instance of resetting I shut everything down and felt the ssd and it felt extremely hot to the touch - can an overheating m.2 ssd cause a reset?

 

Just curious if anyone knows what I should be checking?  Pretty frustrating after dropping so much on a brand new rig.. (Elite Gaming PC from mwave)

 

[Streetguru]

45 minutes ago, Pvy said:

 

Probably just return it.

 

"$3,999.00"????

What do you need your PC for and what monitor resolution/refresh rate are you gaming at?

[Pvy]

2 minutes ago, Streetguru said:

Probably just return it.

 

"$3,999.00"????

What do you need your PC for and what monitor resolution/refresh rate are you gaming at?

Ya, $4k (Australian though haha..)

 

I only want to use it for gaming.

 

Only issue with returning it is it’s from an online / interstate retailer, such a massive hassle shipping it back.. Would love to be able to figure out why it’s randomly resetting.. From what I’ve read a PSU issue should shut it down as opposed to just resetting windows so I’m a bit stumped..

 

[Streetguru]

17 minutes ago, Pvy said:

Ya, $4k (Australian though haha..)

 

I only want to use it for gaming.

 

Only issue with returning it is it’s from an online / interstate retailer, such a massive hassle shipping it back.. Would love to be able to figure out why it’s randomly resetting.. From what I’ve read a PSU issue should shut it down as opposed to just resetting windows so I’m a bit stumped..

 

I meant get your money back because a perfectly fine, pretty good gaming PC is only like $1500 AUD, though that RAW II card has a pretty average/below average cooler.

You can try reinstalling windows, updating the motherboard bios.

More than likely open up some overclocking software and drop your GPU power target to -50% to put less load on the power supply.
 

PCPartPicker Part List: https://au.pcpartpicker.com/list/NfXsXv

CPU: AMD Ryzen 5 3600 3.6 GHz 6-Core Processor  ($314.00 @ Shopping Express)
Motherboard: MSI B450M GAMING PLUS Micro ATX AM4 Motherboard  ($110.00 @ Computer Alliance)
Memory: G.Skill Ripjaws V Series 16 GB (2 x 8 GB) DDR4-3200 Memory  ($101.20 @ Newegg Australia)
Storage: Intel 660p 512 GB M.2-2280 NVME Solid State Drive  ($95.00 @ Centre Com)
Storage: Seagate Barracuda Compute 2 TB 3.5" 7200RPM Internal Hard Drive  ($83.00 @ Shopping Express)
Video Card: XFX Radeon RX 5700 XT 8 GB RAW II Video Card  ($619.00 @ PCCaseGear)
Case: Cooler Master MasterBox NR400 (w/o ODD) MicroATX Mid Tower Case  ($79.00 @ Umart)
Power Supply: SeaSonic FOCUS Gold 650 W 80+ Gold Certified Semi-modular ATX Power Supply  ($129.00 @ PCCaseGear)
Total: $1530.20