RX590 troubleshooting

[marcelo cruz]

hi guys, this is my first time making a thread here, so taje it easy on me :)

(english is not my native language, so if you read something strange, just let me know)

last week i bought a lg ultrawide monitor and a rx590 to upgrade my pc, but so far i cant find out why my graphixs card isnt working

Specs: Ryzen 5 2400g

asus a320m motherboard

2x4gb ram 2666mhz hyperx

1 wd green 120gb ssd

and a corsair cx450w psu

 

So far at the very first time it worked perfectly, but it didnt have the correct drivers for it, only the onboard graphics drivers. Then, my problems just started appearing.

After i installed the drivers, the gpu only worked 30sec after the windows was started, after that, just black screen. I tried to install a new windows, but the issue persisted. Then, i tried to change the hdmi cable, but the problem persisted. Then, i tried to uninstall the drivers, and install new ones, but it didnt worked.

Now, i think the issue is my psu, because i simulated the wattage consuption, and it was somethin around 380w, and my psu is only 450w. 

It appears to me when the gpu tries to use a little more power, it shuts down itself, but when i press crtl+alt+del, it goes straight back to task manager, but not to the windows. 

i really need to get this fixed this week, bc im still on warranty.

any questions about the troubleshooting, just ask, i will reply with a couple minutes

[Energycore]

Welcome to the forums!

 

I don't think the PSU is that likely to cause such a black screen problem. To be safe though, what model is your PSU?

 

Do you get black screen from the point you start the computer, or only after loading the OS?

 

First thing I would try is take out the graphics card, then place it in again. Make sure every cable is connected and try again.

 

Worst case scenario, get a warranty replacement by contacting the manufacturer. It's lengthy but sometimes it happens

[marcelo cruz]

Just now, Energycore said:

Welcome to the forums!

 

I don't think the PSU is that likely to cause such a black screen problem. To be safe though, what model is your PSU?

 

Do you get black screen from the point you start the computer, or only after loading the OS?

 

First thing I would try is take out the graphics card, then place it in again. Make sure every cable is connected and try again.

 

Worst case scenario, get a warranty replacement by contacting the manufacturer. It's lengthy but sometimes it happens

hi energycore, the psu model is corsair's cx450w.

the black screen is after i loaded the os, and try to open a program or game.

i tried twice to remove the gpu and put it back again, and i double checked everything.

i tought the psu was the problem, but i dont have other one around to replace and see if its the problem

[Energycore]

Just now, marcelo cruz said:

hi energycore, the psu model is corsair's cx450w.

Shouldn't be the problem then. Good PSU choice.

Just now, marcelo cruz said:

the black screen is after i loaded the os, and try to open a program or game.

Try this:

 

1) connect your monitor to the integrated graphics (from the motherboard)

2) Install Display Driver Uninstaller (DDU), then restart in safe mode and run it. It will wipe the driver and all related information.

3) Check if you get black screen with no driver installed. If Windows tries to install a driver, use this method to prevent it.

 

If you don't get black screen, it's likely a driver issue. In that case, go to https://www.techpowerup.com/download/amd-radeon-graphics-drivers/ and try both choices: beta and stable. If either gives you an issue, run DDU from safe mode again.

 

If this doesn't work I would return the card for a replacement.

[marcelo cruz]

Just now, Energycore said:

Shouldn't be the problem then. Good PSU choice.

Try this:

 

1) connect your monitor to the integrated graphics (from the motherboard)

2) Install Display Driver Uninstaller (DDU), then restart in safe mode and run it. It will wipe the driver and all related information.

3) Check if you get black screen with no driver installed. If Windows tries to install a driver, use this method to prevent it.

 

If you don't get black screen, it's likely a driver issue. In that case, go to https://www.techpowerup.com/download/amd-radeon-graphics-drivers/ and try both choices: beta and stable. If either gives you an issue, run DDU from safe mode again.

 

If this doesn't work I would return the card for a replacement.

sorry about 

 

Just now, Energycore said:

Shouldn't be the problem then. Good PSU choice.

Try this:

 

1) connect your monitor to the integrated graphics (from the motherboard)

2) Install Display Driver Uninstaller (DDU), then restart in safe mode and run it. It will wipe the driver and all related information.

3) Check if you get black screen with no driver installed. If Windows tries to install a driver, use this method to prevent it.

 

If you don't get black screen, it's likely a driver issue. In that case, go to https://www.techpowerup.com/download/amd-radeon-graphics-drivers/ and try both choices: beta and stable. If either gives you an issue, run DDU from safe mode again.

 

If this doesn't work I would return the card for a replacement.

its me again, and yeah, it didnt work, most likely to be the gpu fault, tomorrow i will be returning the gpu. this really sucks.

anyway, thanks, you were a amazing help