Computer keeps freezing when running programs/games

Paytonian556 · August 27, 2019

I know my way around a computer but this is completely confusing me... My PC runs BEAUTIFULLY on all the games I play, 1000x better than my old set-up, but after about 20 minutes to an hour (sometimes much sooner, but that's a lot less common) after running a game my PC will have a complete system freeze. I can't move anything, I can't close any programs, I can't CTRL+ALT+DELETE, or anything, the only option I have every time is to force shutdown the PC by holding down the power button. I've run every diagnostic I can by myself and I even gave it to a professional computer place and they ran a full diagnostic on it with multiple stress tests and the works, but they said everything should be working fine. They said that there were no missing drivers, no conflicting drivers, the HDD was in perfect health, the CPU was running normally, all the hardware was properly inputted, and my cooling was perfect under a full stress test (barely broke 40°). I have no idea what I can do at this point, without this PC I'm back at square one and I don't have the money to get anything else, I'll have to completely abandon all of my editing/coding projects, which were supposed to tide me over until I got a new job. If anyone can help me figure out what is wrong with this PC, you couldn't imagine how grateful I would be, you might be saving my lease on my apartment lol.

My Specs:

The graphics card is an ASUS 7770 HD 2Gb

The CPU is an AMD phenomenon II X6 1055T

The power supply is a Thermaltake SMART 700W

It has a Toshiba 1Tb HDD

And the motherboard is an ASUS Crosshair IV Formula

I have attached images of the build as well as some harddrive troubleshooting. If there's anything else you need to see before anyone can determine what a potential problem is, let me know

Turtle Rig · August 27, 2019

50 minutes ago, Paytonian556 said:

I know my way around a computer but this is completely confusing me... My PC runs BEAUTIFULLY on all the games I play, 1000x better than my old set-up, but after about 20 minutes to an hour (sometimes much sooner, but that's a lot less common) after running a game my PC will have a complete system freeze. I can't move anything, I can't close any programs, I can't CTRL+ALT+DELETE, or anything, the only option I have every time is to force shutdown the PC by holding down the power button. I've run every diagnostic I can by myself and I even gave it to a professional computer place and they ran a full diagnostic on it with multiple stress tests and the works, but they said everything should be working fine. They said that there were no missing drivers, no conflicting drivers, the HDD was in perfect health, the CPU was running normally, all the hardware was properly inputted, and my cooling was perfect under a full stress test (barely broke 40°). I have no idea what I can do at this point, without this PC I'm back at square one and I don't have the money to get anything else, I'll have to completely abandon all of my editing/coding projects, which were supposed to tide me over until I got a new job. If anyone can help me figure out what is wrong with this PC, you couldn't imagine how grateful I would be, you might be saving my lease on my apartment lol.

My Specs:

The graphics card is an ASUS 7770 HD 2Gb

The CPU is an AMD phenomenon II X6 1055T

The power supply is a Thermaltake SMART 700W

It has a Toshiba 1Tb HDD

And the motherboard is an ASUS Crosshair IV Formula

I have attached images of the build as well as some harddrive troubleshooting. If there's anything else you need to see before anyone can determine what a potential problem is, let me know

I must ask have you overclocked the CPU or GPU ? A freeze without a BSOD means it is not the RAM. What are your load temps while gaming ? Also if you don't game does it still freeze on WIndows desktop ? We can also try DDU "Display Driver Uninstaller" in safe mode and do a clean and restart and back into normal mode now install the latest AMD drivers for your card and let us know. good luck

Paytonian556 · August 27, 2019

5 minutes ago, Turtle Rig said:

I must ask have you overclocked the CPU or GPU ? A freeze without a BSOD means it is not the RAM. What are your load temps while gaming ? Also if you don't game does it still freeze on WIndows desktop ? We can also try DDU "Display Driver Uninstaller" in safe mode and do a clean and restart and back into normal mode now install the latest AMD drivers for your card and let us know. good luck

Nothing in this Rig has been overclocked and the only thing running besides the game/program when the PC crashes are normal background processes (and sometimes discord). I do not have a BSOD and I have tried redownloading all the drivers, I even originally started with a full HDD wipe to get rid of anything from my old system and started from scratch in that department. My temps never/rarely go over 40° and it hasnt frozen on just the desktop, the closest it's gotten to that was when I was tranfering files from my USB to my desktop and halfway through it just froze, but never while just idling on the desktop doing nothing (and I've left it sitting for a few hours doing nothing to make sure). Sorry for pretty much replying with an "I already did that", but like I said, I've done a lot of troubleshooting and I still can't figure this out, and neither can the pros at my local PC shop...

Turtle Rig · August 27, 2019

2 minutes ago, Paytonian556 said:

Nothing in this Rig has been overclocked and the only thing running besides the game/program when the PC crashes are normal background processes (and sometimes discord). I do not have a BSOD and I have tried redownloading all the drivers, I even originally started with a full HDD wipe to get rid of anything from my old system and started from scratch in that department. My temps never/rarely go over 40° and it hasnt frozen on just the desktop, the closest it's gotten to that was when I was tranfering files from my USB to my desktop and halfway through it just froze, but never while just idling on the desktop doing nothing (and I've left it sitting for a few hours doing nothing to make sure). Sorry for pretty much replying with an "I already did that", but like I said, I've done a lot of troubleshooting and I still can't figure this out, and neither can the pros at my local PC shop...

Thanks for the info mate! You know a PSU can still work but be busted. Also no need for a 700watt PSU. I would personally and temporarily buy a 500watt PSU. At this point I can only point my finger at PSU and not the motherboard. Usually those freezes mean OCed, but as you said you haven't OCed anything. Even tho I say PSU it can very well possibly be the video card. Actually I change my mind I point at video card if this is only happening when gaming.