Laptop Repair Help

[Russboy360]

I am helping someone with their laptop that need repairing and I have been faced with a problem I can not fix, I was wondering if anyone can help. The laptop is an Acer Aspire 5552 and it has Windows 7 Home Premium 64 bit.

 

The problem is when booting up it take a while for the Windows logo to appear, and when it does the HDD light flashes and it just sits there about 15 minutes until it blue-screens with the message BAD_POOL_HEADER and not much else. On rebooting it recommends using start up repair, doing this does nothing as it says it can not repair it, so it restarts and does the above again. So I tried safe mode, this starts to load the system files until it hangs on RZfilter.sys for 30 seconds and then stops on ATIpcie.sys, and then it restarts. Looking online showed the possibility for these files to be corrupt or infected, so I use Kaspersky rescue disk and found some Malware and a Trojan. These were all removed in the process and it has not made any difference. Searching online also showed the possibility for the RAM to be broken, so I am currently running an extended Windows Memory Diagnostics, but I have already run the basic one an that found nothing. I have also tried using the CMD in the start up repair for CHKDSK and SFC but CHKDSK did not find anything and SFC could not run as the repair resource policy could not start.

 

If anyone has any suggestions or can help, please respond

Many Thanks

[EvilLemur]

ok this is a tricky one your pool resources on the hdd may be corrupted. and the only way to really fix it is getting into the system by safe mode. or trying to use last known good configuration to get the pc to a state where it worked and apply a hotfix. ( may be sign of bad hdd also or something may have been damaged while fixing ) 

[hiyayhi]

Unless there are super important files on the laptop I would suggest a fresh install of windows.

 

If you want to get files off the drive you can get a device that will let you hook up the drive externally and plug into another computer over USB but if there is a virus on the drive it could be transmitted and cause that computer to fail also.

[Russboy360]

I can get the files off with the Kaspersky rescue disk, I have hopefully removed the infection and is there any other way of solving this without having to re-install windows.

[Russboy360]

It took a while but in the end there were lots of bad sector on the HDD, the laptop had been dropped, as there was quite a lots of physical damage on one of the corners.

Thanks for all of your help!

[analiachester]

I think your system needs complete reboot. You got to install it again from very beginning. If you still can't get, then you got to give it to some laptop repair Frankston shop who would do the above at an economical rate.

[ross06187]

This is a relatively simple fix then.

 

buy a new 2.5" drive. put it in the system and reinstall the os from the ground up.

 

Its not worth trying to fix the old os, any time you have to uses a boot disk to remove Trojans you already went beyond the point where your going to be able to fix all the damage done to the os.

[Xquisite]

You might want to install a new version of windows( without formatting ). And recover some important files from C;\Windows.old

I've done it many times and recovered all of my files without any hassles excluding some drivers.

[Russboy360]

I think your system needs complete reboot. You got to install it again from very beginning. If you still can't get, then you got to give it to some laptop repair Frankston shop who would do the above at an economical rate.

I would rather not, as I am a repair man myself, but thanks

 

This is a relatively simple fix then.

 

buy a new 2.5" drive. put it in the system and reinstall the os from the ground up.

 

Its not worth trying to fix the old os, any time you have to uses a boot disk to remove Trojans you already went beyond the point where your going to be able to fix all the damage done to the os.

I managed to back up most of the files, but it did take a long time. After recovering I returned it to the owner as they had warranty for replacement part, but the warranty did not cover backing up data, that is why I was asked to do it.

 

You might want to install a new version of windows( without formatting ). And recover some important files from C;\Windows.old

I've done it many times and recovered all of my files without any hassles excluding some drivers.

When I get it back I will reinstall Windows on the new drive in the laptop