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USB peripherals disconnecting

RimanDk
By RimanDk
in Troubleshooting
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Hi people, I reach out to you for help with issues that are driving me up the wall!

 

For a variety of reasons I haven't been much on my PC the past 3 months, but now that I'm back on, I have had issues with my peripherals disconnecting during gaming. Prior to this hiatus, everything was working fine and had been working fine for over a year. I am an avid sim racer and I have a bunch of peripherals connected through an Inline USB 3.0 10 port hub to the back of my Gigabyte GAMING-5 motherboard's USB 3.0 ports. I'm running Windows 10 version 1809 and in racing games in particular, after very short time, all the lights in the hub would go out and Windows would tell me my devices had disconnected - only to reconnect again a split second later. Only the devices connected to the hub. Racing sims typically don't do well with plug-and-play, so once a device like a steering wheel disconnects, it's gone even if it reconnects, until you relaunch the game. You can imagine the implications...

 

Anyway, I tried changing ports on the hub, changing which ports the hub connected to at the back of my computer. Tried USB 2, USB 3.0. Nothing.

Finally I decided to reset Windows entirely (while keeping my files). Nothing.

I went to my power plan and disabled Windows managing USB devices to save power. Went to device manager and disabled power saving by Windows on each and every device. Nothing.

I wrote the store I had bought the USB hub from and they sent me a brand new replacement USB hub - same model. This seemed to help at first, but it turned out that the disconnects just set on a little later. So, not the hub, then.

 

Today I decided to try and connect my rather beefy OSW 20Nm wheel base directly to the computer to see if it made a difference. The wheel is a bit of a monster and it comes with heavily shielded cables, because it tends to emit a ton and a half of EMI - this hasn't been a problem so far due to the excellent shielding. Given the amount of power it consumes (It's a 480W PSU in that thing), I thought perhaps something in the way the game communicates with the wheel could cause some sort of feedback loop or surge going to the hub, causing it to get the hiccups. Well, connecting it to the computer appears to have solved the disconnecting issue - and I say this tentatively, because I haven't been able to verify it due to new issues popping up instead. In any racing sim I have, I can now load the car onto the track without stuff disconnecting, but every couple of seconds there will be a mini freeze in the communication between the wheel and the game, causing the ingame wheel to freeze, while I'm still moving the real one around. As the game wheel then un-freezes, it jars to the place the real wheel is with a jolt. Connecting the wheel to USB 2 instead of 3.0 ports only increases the frequency with which this phenomenon occurs. Outside of gaming, in the Windows test utility that comes with the wheel, there are no signs of this behavior.

 

Let me add that, when I got the new hub yesterday and still had the wheel connected to it, I was able to turn a handful of laps with none of these hiccups whatsoever. It just worked smoothly, as always... right up until the whole hub would disconnect on lap 3 or 4... consistently.

 

I am further confused by the fact that if I turned on my racing game with the old hub, with the wheel connected, but turned off, I still got disconnects! I also had full-hub disconnects with varying frequency in other games, like Guild Wars 2, while the wheel was definitely off.

 

Any help you guys can give would be greatly appreciated! I'm coming to the end of my wits with this =(

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46 minutes ago, RimanDk said:

Hi people, I reach out to you for help with issues that are driving me up the wall!

Just a quick check: you have the USB hub connected to a separate power source, too?

Main System (Byarlant): Ryzen 9 5950X | Asus B550-Creator ProArt | EK 240mm Basic AIO | 32GB G.Skill DDR4 3600MT/s CL16 | XFX Speedster SWFT 210 RX 6600 | Samsung 990 PRO 2TB / Samsung 990 EVO Plus 4TB | Corsair RM750X | StarTech 4× USB 3.0 Card | Realtek RTL8127 10G NIC | Hyte Y60 Case | Dell U3415W Monitor | Keychron K12 Blue (RGB backlight)

 

Laptop (Narrative): Lenovo Flex 5 81X20005US | Ryzen 5 4500U | 16GB DDR4 3200MT/s (soldered) | Vega II 384SP Graphics | SKHynix P31 1TB NVMe SSD | Intel AX200 Wifi | Asus 2.5G USB NIC | Asus ProArt PA278QV | Keychron K4 Brown (white backlight)

 

Proxmox Server (Veda): Ryzen 7 3800XT | ASRock Rack X470D4U | Corsair H80i v2 | 128GB Micron DDR4 ECC 3200MT/s | 2× Samsung PM963a 960GB SSD / 4× WD 10TB / 4× Seagate 14TB Exos / 4× Micron MX500 2TB / 8× WD 12TB (custom external SAS enclosure) | Seasonic Prime Fanless 500W | Intel X550-T2 10G NIC | LSI 9300-8i HBA | Adaptec 82885T SAS Expander | Fractal Design Node 804 Case

 

Proxmox Server (La Vie en Rose): GMKtec Mini PC | Ryzen 7 5700U | 32GB Lexar DDR4 (SODIMM) | Vega II 512SP Graphics | Lexar 1TB 610 Pro SSD | 2× Realtek 8125 2.5G NICs


Media Center/Video Capture (Jesta Cannon): Ryzen 5 1600X | ASRock B450M Pro4 R2.0 | Noctua NH-L12S | 16GB Crucial DDR4 3200MT/s | EVGA GTX750Ti SC | UMIS NVMe SSD 256GB / TEAMGROUP MS30 1TB | Corsair CX450M | Viewcast Osprey 260e Video Capture | TrendNet (AQC107) 10G NIC | LG WH14NS40 BD-ROM | Silverstone Sugo SG-11 Case | Sony XR65A80K

 

Workbench (Doven Wolf): Lenovo m715q | Ryzen Pro 3 2200GE | 16GB Crucial DDR4 3200MT/s (SODIMM) | Vega 8 Graphics | SKHynix (OEM) 256GB NVMe SSD | uni 2.5G USB NIC | HDMI add-in module

 

Network:

Spoiler 
                       ┌─────────────── Office/Rack ───────────────────────────────────────────────┐
Google Fiber Webpass ── Cloud Gateway Max ══╦═ Pro XG 8 ══╦═ Flex 2.5-8 ══╦═ Doven Wolf
                      La Vie en Rose (DNS) ═╬═ Narrative  ╠═ Veda-NAS     ╠═ La Vie en Rose (vmbr)
                                Veda (DNS) ─┘             ╠═ Veda (vmbr)  ├─ Ptolemy (vmbr)
╔═════════════════════════════════════════════════════════╩═ Ptolemy-NAS  ├─ Veda (Mgmt)
║   ┌ Closet ┐      ┌───────── Bedroom ─────────┐                         └─ Veda (IPMI)
╚═══ Flex XG ══╦╤═══ Flex XG ══╤╦═ Byarlant
       (PoE)   ║│              │╠═ Narrative 
Kitchen Jack ══╣└─ Dual PoE ┐  │╚═ Jesta Cannon*
   (Testing)   ║┌─ Injector ┘  └── Work Laptop
     Bedroom ══╝│        ┌─────── Media Center ────────────────────────────┐
     Jack #2    └──────── Switch 8 ────────────┬─ nanoHD Access Point (PoE)
Notes:                                         ├─ Sony PlayStation 4 
─── is Gigabit / ═══ is Multi-Gigabit          ├─ Pioneer VSX-S520
* = cable passed from Bedroom to Media Center  └─ Sony XR65A80K (Google TV)
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