Windows 10 Problem

AssEMxyz · May 18, 2019

This is my first time posting in this forum. I have an HP spectre x360 2017 laptop. I never had Windows 10 problems before. Today my Arduino board was connected to my laptop and a short circuit happened and the laptop shutdown. Caps lock was flashing and the laptop refused to boot at first. I left for college and when I came back, I tried again and it was booting normally and I found no issues and USB port was functioning properly. Until I was shutting down my laptop, It showed shutting down and then black screen and the power was ON (power button light was ON). I forced shutdown. I booted again into windows. And if I try to shutdown, sleep or restart, it always stuck at the black screen after saying "shutting down" or "restarting" and never shutdown or restart. I want to know how to fix this issue and if stucking in a completely black screen means a hardware problem.

It restarts and shutdowns normally in BIOS or UEFI but never when running windows.

AssEMxyz · May 18, 2019

4 hours ago, Arika S said:

could either be a drive issue or the short circuit occurred while windows was writing system files and corrupted them, you can try to do a windows recovery, if it doesn’t work, do a full reinstall of windows. If Neither of those fix it, it’s a hardware issue

Thanks. I reinstalled windows and the problem still there. It is a drive issue

TheDelphiDude · May 18, 2019

Try these in the following, checking after each step if the issue has been resolved. If it has, you're good to go and you can skip all other steps.

1. Disable fast boot (power management -> change behaviour of on/off buttons -> click change settings not currently available -> uncheck fast boot)

2. Update the Intel Management Engine driver

3. Reinstall Windows in CMS/Legacy mode