Need help with cpu scam

[Mikeywatt]

Hi so about the end of december i sold my i5 7400 on ebay in working condition (less than a year old) and it was working fine i was using it up untill i sold it pretty much so i knew it was is good condition.

 

skip foward to yesterday where the guy i sold it to won a ebay case on my processor cause it did not "work" on his pc but when he bought a new processor it worked.

 

this is not a good situation for me as i know i sold a working processor and i know it was in good condition.

 

so i was wondering if their is a way to pull up old records on my pc of like cpu usage or something from the days i was using it.

 

i used it on cinebench but cant/dont know how to pull up records

 

any help would be appreciated.

[Fasauceome]

Some things to note, did he say his working CPU was a 6th gen CPU, and was his motherboard a 6th gen motherboard? If he had a B150, H110, H170, or Z170 motherboard, there's a good chance he needs to just update his BIOS and that he doesn't know it. Got any details related to that?

[Mikeywatt]

Just now, fasauceome said:

Some things to note, did he say his working CPU was a 6th gen CPU, and was his motherboard a 6th gen motherboard? If he had a B150, H110, H170, or Z170 motherboard, there's a good chance he needs to just update his BIOS and that he doesn't know it. Got any details related to that?

he said his motherboard is a ASUS H11M-K and did not mention the new processor 

[Fasauceome]

2 minutes ago, Mikeywatt said:

he said his motherboard is a ASUS H11M-K and did not mention the new processor 

yeah so his BIOS needs an update so he can use your CPU. Since he has a CPU he can use just tell him that and give him this:

https://www.asus.com/us/Motherboards/H110M-K/HelpDesk/

and maybe this:

 

[Mikeywatt]

how are you sure does that motherboard not natively support the i5 7400?

[Mikeywatt]

i will tell him but he seems kind of arrogant with the situation and does not speak good English so it is hard to communicate with him 

[Mikeywatt]

can i hold the refund till i test it or is it the second i get it i must refund?

[Mikeywatt]

so if i get it and it does work i will have to refund and sell again that sucks 

 

[Fasauceome]

12 minutes ago, Mikeywatt said:

how are you sure does that motherboard not natively support the i5 7400?

so the motherboard is an H110 motherboard, the ones that support 7th gen out of box are H210, one generation newer, like 6th to 7th. It seems like the buyer has had this motherboard a good while so if he got it when 6th gen was new it would have an out of date BIOS.

 

11 minutes ago, Mikeywatt said:

i will tell him but he seems kind of arrogant with the situation and does not speak good English so it is hard to communicate with him 

That is going to make things hard. I would just say it's a simple software fix to get the CPU working, and if he doesn't understand the BIOS update then we can go from there.

 

 

[Spotty]

12 minutes ago, Mikeywatt said:

how are you sure does that motherboard not natively support the i5 7400?

@fasauceome is correct. The Asus H110M-K requires a BIOS update before it will work with the 7th gen processors. The BIOS update is available on the Asus website and will require a CPU that the motherboard can detect (6th gen) in order to update the BIOS.

The BIOS update that is required is the Version 2003 update from September 2016, however they should update to the most recent BIOS version available, which was released in August 2018 for their motherboard.

Quote

Version 2003 2016/09/236.79 MBytes

H110M-K BIOS 2003
Support new CPUs. Please refer to our website at:
http://www.asus.com/support/cpu_support.

Without the above update, the motherboard will not work with the i5 7400.

Whether or not you can dispute this with eBay is another matter...

[Fasauceome]

6 minutes ago, CUDAcores89 said:

Conclusion here is once you get the return back, test the processor. If it works, then just refund the buyer and block them on your eBay account (As I have done with many buyers).

The annoying part is that seller refunds shipping both ways, so you never want to have to accept a return of an item that works and the seller claims it doesn't, especially as a small time seller, because it just loses cash.

[Mikeywatt]

Just now, fasauceome said:

so the motherboard is an H110 motherboard, the ones that support 7th gen out of box are H210, one generation newer, like 6th to 7th. It seems like the buyer has had this motherboard a good while so if he got it when 6th gen was new it would have an out of date BIOS.

 

That is going to make things hard. I would just say it's a simple software fix to get the CPU working, and if he doesn't understand the BIOS update then we can go from there.

 

 

Welp bad news now.

i have just got an email saying he has sent the processor back and it will be with me today by 1pm so when i get it i will test it

also i will ask him to check his bios version to see if he needs to update

[Mikeywatt]

it annoys me how ebay sides with the buyer when the buyer has no Proof it is damaged 

[Fasauceome]

1 minute ago, Mikeywatt said:

Welp bad news now.

i have just got an email saying he has sent the processor back and it will be with me today by 1pm so when i get it i will test it

also i will ask him to check his bios version to see if he needs to update

So you were forced to accept the return, so soon? That really sucks. I've sold loads of stuff on eBay and had this happen, I know how it feels.

[Mikeywatt]

Just now, fasauceome said:

So you were forced to accept the return, so soon? That really sucks. I've sold loads of stuff on eBay and had this happen, I know how it feels.

well ill test it and resell it and hope to god they dont also try this on me 

[Mikeywatt]

Just now, CUDAcores89 said:

If they try to dispute the case with ebay, I can 99.9% guruantee they will lose.

 

the best course of action is to accept the return and get the CPU back, and test it of course. 

 

Once you get the CPU back, sell it on some of the other platforms I have listed. 

 

Ebay really is a terrible place for casual sellers. I would only recommend it for a business trying to actually make money vs pawning off old stuff.

the thing is though i have sold lots on ebay and have never had much problems but once i sell someone that can easily be disputed against poof i lose it really just annoys me 

[Fasauceome]

Just now, Mikeywatt said:

well ill test it and resell it and hope to god they dont also try this on me 

The main problem with this buyer is that they don't understand what's wrong, so they'll do this to someone else if they get another 7th gen CPU. You should still reach out with the solution and tell them their motherboard needs an update so that they don't do this to somebody else.

[Mikeywatt]

1 minute ago, fasauceome said:

The main problem with this buyer is that they don't understand what's wrong, so they'll do this to someone else if they get another 7th gen CPU. You should still reach out with the solution and tell them their motherboard needs an update so that they don't do this to somebody else.

i will do that thank you

[Mikeywatt]

1 minute ago, CUDAcores89 said:

Yep, has happened to me numerous times. 

 

My ebay username is circletechllc (yes, I am a real incorporated business. LLCs are dirt cheap to form in Michigan.). Basically these days I only sell the following parts:

 

1. Bundles of 2/4/8GB sticks of DDR3. 

 

I have a single buyer I work with closely on ebay and he has been great. I'm pretty sure he's a weird Chinese guy but whatever, he pays me well. I don't give two s*its with what he will do with them.

 

2. Assorted Processors made after 2014:

 

Again, same dude buys all my CPUs. 

 

3. Motherboards WITH a CPU AND RAM included. Usually just something like a 2GHz pentium and 1GB of RAM:

 

This part is very important and has reduced the return rates on my motherboards by upwards of 80%. Take this thread for example and how the buyer didn't update their bios. In my situation, the buyer could plug in a PSU and test the mobo/CPU/RAM combo altogether. If they installed a new CPU and it didn't work, then they can plug back in the old CPU and RAM, and update their bios. I used to get motherboard returns all the frickin time. After including a $1 CPU and a $2 stick of RAM (and raising the price by $5), these days I almost never see a return for a mobo.

 

And no, it's actually cheaper for me just to include a crappy CPU and RAM with the motherboard because it takes so long to upgrade a motherboards bios. I end up saving money by just including that stuff because now I can take my time and use it to test other parts instead of updating a PCs bios.

 

4. SSDs:

 

I used to sell SSDs a lot, but not nearly as much anymore. When SSD prices were still in the $100 range for a 256GB SSD, I would pick it up at the scrapyard. These days if I see an SSD I don't bother picking it up unless it's a really high capacity. Never had a return on an SSD.

 

5. bundles of power supplies:

 

These are usually bought by PC repair shops who don't give me shit when a PSU is having problems. 

 

6. Entire complete builds:

 

I have been getting more into selling very old dell optiplex and dimension machines containing pentium 4, pentium iiis, and P2s, these days because they can be worth upwards of $100 per machine. What are people doing with these things? No idea, I don't care. But i'll be happy to take your money. They are more cumbersome to ship out, but generally you can charge the buyer shipping because they understand the item is heavy. Profits can be anywhere from "blah" to amazing on these depending on what I find.

 

 

 

My favorite customers to sell to are PC repair shops and weird Chinese sellers who just gladly buy up all my RAM and CPUs. Vintage computer buyers are also some of my favorite people to work with since they actually understand how to troubleshoot PC parts and generally just treat me nicely. 

 

Individual buyers with barely any feedback are absolutely a nightmare to work with since they don't seem to understand how ebay works. they basically think ebay is like amazon where they expect me to bend over backwards for them and just refund a computer part worth hundreds of dollars no questions asked. I hate these people and wish I could ban all of them from buying from me.

 

To cut out the "riff raff" as best I can, you can log into your seller dashboard and block buyers that don't meet certian criteria. I have everything turned up to the max it can go. I block buyers with feedback below 5, a buyer who has an unpaid item strike, and some other stuff I can't remember. This also helps cut out the crap.

 

I guess what i'm saying is my best customers aren't individual people, but rather just businesses. Doing business with other businesses is great because each party understands what it's like to put up with the crap customers pull on you every day, so they treat each other nicely.

 

 

 

something else i remembered about this guy is the day i put the listing up he private messages me and offered like £120 i ended up making £127 and he won 

also that he says he has "customers" and stuff i would say more but im sure i am meant to keep the stuff private so yh