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CPU stays at minimum frequency

noob53486
By noob53486
in Troubleshooting
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Hi. 

I did a 3d Mark test and noticed, that my Processor stays at minimum frequency. What could be the cause of that Issue?

It is an old Laptop on which i cannot enter the BIOS anymore.

Quosmio X770

Intel i7-2630qm                                https://ark.intel.com/products/52219/Intel-Core-i7-2630QM-Processor-6M-Cache-up-to-2-90-GHz-

The processor should turbo up to 2,9 Ghz, but it stays at 1,39 Ghz, as you can see in my result. 

https://www.3dmark.com/3dm/33158285?

https://www.3dmark.com/3dm/33156985?

https://browser.geekbench.com/v4/cpu/11929576

 

It would be great, if my laptop would work properly again because it is my only computer and i cannot afford another one.

Maybe it is a driver issue or something.

 

 

 

 

 

2019-02-05 (2).png

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1 hour ago, noob53486 said:

Hi. 

I did a 3d Mark test and noticed, that my Processor stays at minimum frequency. What could be the cause of that Issue?

It is an old Laptop on which i cannot enter the BIOS anymore.

Quosmio X770

Intel i7-2630qm                                https://ark.intel.com/products/52219/Intel-Core-i7-2630QM-Processor-6M-Cache-up-to-2-90-GHz-

The processor should turbo up to 2,9 Ghz, but it stays at 1,39 Ghz, as you can see in my result. 

https://www.3dmark.com/3dm/33158285?

https://www.3dmark.com/3dm/33156985?

https://browser.geekbench.com/v4/cpu/11929576

 

It would be great, if my laptop would work properly again because it is my only computer and i cannot afford another one.

Maybe it is a driver issue or something.

It almost looks like something is preventing Cinebench from using 100% CPU, so it isn't turbo-ing (it's capping at 70% in the screenshot).

 

Check to make sure you have your Windows power plan set to "High Performance".

 

What's preventing you from entering the BIOS? (I don't think there's anything there that would fix it, but that's not usually a symptom of age...)

Main System (Byarlant): Ryzen 9 5950X | Asus B550-Creator ProArt | EK 240mm Basic AIO | 32GB G.Skill DDR4 3600MT/s CL16 | XFX Speedster SWFT 210 RX 6600 | Samsung 990 PRO 2TB / Samsung 990 EVO Plus 4TB | Corsair RM750X | StarTech 4× USB 3.0 Card | Realtek RTL8127 10G NIC | Hyte Y60 Case | Dell U3415W Monitor | Keychron K12 Blue (RGB backlight)

 

Laptop (Narrative): Lenovo Flex 5 81X20005US | Ryzen 5 4500U | 16GB DDR4 3200MT/s (soldered) | Vega II 384SP Graphics | SKHynix P31 1TB NVMe SSD | Intel AX200 Wifi | Asus 2.5G USB NIC | Asus ProArt PA278QV | Keychron K4 Brown (white backlight)

 

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Media Center/Video Capture (Jesta Cannon): Ryzen 5 1600X | ASRock B450M Pro4 R2.0 | Noctua NH-L12S | 16GB Crucial DDR4 3200MT/s | EVGA GTX750Ti SC | UMIS NVMe SSD 256GB / TEAMGROUP MS30 1TB | Corsair CX450M | Viewcast Osprey 260e Video Capture | TrendNet (AQC107) 10G NIC | LG WH14NS40 BD-ROM | Silverstone Sugo SG-11 Case | Sony XR65A80K

 

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Network:

Spoiler 
                       ┌─────────────── Office/Rack ───────────────────────────────────────────────┐
Google Fiber Webpass ── Cloud Gateway Max ══╦═ Pro XG 8 ══╦═ Flex 2.5-8 ══╦═ Doven Wolf
                      La Vie en Rose (DNS) ═╬═ Narrative  ╠═ Veda-NAS     ╠═ La Vie en Rose (vmbr)
                                Veda (DNS) ─┘             ╠═ Veda (vmbr)  ├─ Ptolemy (vmbr)
╔═════════════════════════════════════════════════════════╩═ Ptolemy-NAS  ├─ Veda (Mgmt)
║   ┌ Closet ┐      ┌───────── Bedroom ─────────┐                         └─ Veda (IPMI)
╚═══ Flex XG ══╦╤═══ Flex XG ══╤╦═ Byarlant
       (PoE)   ║│              │╠═ Narrative 
Kitchen Jack ══╣└─ Dual PoE ┐  │╚═ Jesta Cannon*
   (Testing)   ║┌─ Injector ┘  └── Work Laptop
     Bedroom ══╝│        ┌─────── Media Center ────────────────────────────┐
     Jack #2    └──────── Switch 8 ────────────┬─ nanoHD Access Point (PoE)
Notes:                                         ├─ Sony PlayStation 4 
─── is Gigabit / ═══ is Multi-Gigabit          ├─ Pioneer VSX-S520
* = cable passed from Bedroom to Media Center  └─ Sony XR65A80K (Google TV)
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In 3d mark the CPU usage gets to 100%

Is it possible that it is a driver issue or something like that? 

 

 

"Not sure if Intel XTU would work reliably but when running the Benchmark check intel XTU for PL1 Throttle and Thermal Throttle"

Not sure what that means, but in that test it got to 70°C which should be normal.

 

 

I cannot imagine something is holding the CPU back. I recently switched to win 10 and formated everything. 

 

 

Maybe it is thermal throtteling after all. In that picture you will see on the left, that it turboed up when I woke the Laptop and after 44°C it never got over 1397Mhz.
What do you guys think? 

Thermal trhotteling above 40°C does not make any sense.....

It turboed up for about 1 minute.

 

 

2019-02-05 (6).png

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