Problems Loading Specific Sites

[xSkopez]

Hello! First off I would like to state that my ISP is completely awful so there is that.

 

The problem I am having is that I am unable to get to certain websites. Most websites work fine it just so happens to be a select few that won't work. I immediately thought this to be DNS issues. I have changed my DNS servers multiple times, flushed the DNS settings and I am still unable to connect. For the example I will use netflix.com

 

I type netflix.com into my browser and...absolutely nothing. twitch.tv it loads but takes over 3-4 minutes to load in the website and sometimes it is unable to even do that. Other sites like google and youtube work perfectly fine though.

 

Below is a tracert to netflix.com. You will see that it times out after hitting a few different servers. If I ping it shows 100% Packet loss as well.

 

Is this a DNS issue? An IP issue? Is this something I can resolve or even try? Like I said I have tried multiple DNS and none have worked. Thanks for any information!

 

---------------------Tracert--------------------------

 

Tracing route to netflix.com [52.22.163.117]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.2.1
  2    23 ms    22 ms    22 ms  74.112.104.1
  3    22 ms    22 ms    22 ms  65.183.109.1
  4    24 ms    22 ms    22 ms  65.183.96.49
  5    22 ms    22 ms    23 ms  65.183.96.25
  6    32 ms    32 ms    32 ms  206.121.120.9
  7    36 ms    38 ms    39 ms  12.122.85.194
  8    32 ms    32 ms    33 ms  cr81.dlstx.ip.att.net [12.123.18.117]
  9    32 ms    32 ms    32 ms  206.121.72.34
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16    72 ms    80 ms    79 ms  54.239.108.216
 17    62 ms    60 ms    60 ms  54.239.110.138
 18    80 ms    67 ms    69 ms  54.239.110.135
 19    62 ms    61 ms    63 ms  54.239.108.165
 20     *        *        *     Request timed out.
 21    61 ms    61 ms    61 ms  205.251.244.95
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[NEXUS2345]

Are you on AT&T or a different provider? Are you tethering or do you have a fixed line such as DSL or cable?

[xSkopez]

2 hours ago, NEXUS2345 said:

Are you on AT&T or a different provider? Are you tethering or do you have a fixed line such as DSL or cable?

I am through a local company called TEC. I wouldn't be surprised if they are a re-seller of AT&T. It is a fixed line DSL.

[NEXUS2345]

From what I can tell TEC appears to use AT&T as a peering provider to connect to the wider internet, so the issue doesn't lie there. I would suggest the issue maybe lies with any filtering or ACLs that the company may have, possibly for parental controls or similar services. I think it would be best to contact them and ask.

 

Just while I'm on the topic, the idea of 24/7 customer service based locally is actually quite nice from an ISP.

[mynameisjuan]

Tracert will not help since 52.22.163.117 doesnt respond to ping. 

 

I would reach out to the ISP